Head of Digital Operations

• Oversee daily operations and ensure efficient execution of all operational activities
• Collaborate with the Founder and CEO and the President – Strategy and Growth to develop and implement operational strategies that align with the company’s goals
• Manage resource allocation to optimise team performance and project delivery
• Identify areas for process improvement and implement changes to enhance operational efficiency
• Monitor project progress, ensure timely delivery, and maintain high-quality standards
• Handle client escalations, address concerns, and ensure high levels of client satisfaction
• Lead and mentor department heads to foster a culture of continuous improvement and innovation
• Ensure compliance with industry standards, regulations, and best practices
• Develop and monitor key performance indicators (KPIs) to track operational performance and drive improvements
• Provide regular updates and reports to the Founder and CEO on operational performance and progress
• Oversee the operational budget, ensuring cost-effectiveness and financial efficiency
• Work closely with other senior leaders to align operational activities with the company’s strategic priorities
• Oversee the effective utilisation of Zoho Projects by all departments, ensuring it is used to its full potential for project tracking, resource management, and collaboration
• Work with the Technical Operations Manager (TOM) to ensure seamless integration and optimal usage
• Effectively resolve conflicts within the team and with stakeholders, promoting a collaborative and productive work environment
• Monitor and manage team members’ leave schedules to ensure adequate coverage and minimal disruption to project timelines
• Implement strategies to mitigate attrition, and foster a supportive work environment
• Ensure that all client deliverables are met, maintaining high-quality standards and timely execution
• Ensure clients are retained, satisfied, and happy with the services offered
• Play a crucial role in renewing contracts and extending the customer lifetime value
• Participate in the employee appraisal process, providing valuable feedback and helping to guide career development and performance improvements
• Willingly undertake any other tasks as assigned by the Founder and CEO to support overall team objectives

• At least 15+ years of proven experience in a senior operations role, preferably within the digital marketing industry
• Strong leadership and management skills, with the ability to inspire and motivate teams
• Excellent problem-solving abilities and a strategic mindset
• Effective communication and interpersonal skills, with the ability to collaborate with diverse teams
• Strong project management skills, with the ability to handle multiple projects and meet deadlines
• Knowledge of digital marketing services (SEO, SEM, Web Development, Social Media Management, ORM) is a plus
• Bachelor’s degree in business administration, management, or a related field (MBA preferred)
• Strong analytical skills and the ability to make data-driven decisions
• Ability to thrive in a fast-paced, dynamic environment

Knowledge of digital marketing services (SEO, SEM, Web Development, Social Media Management, ORM) is a plus

• A competitive compensation package along with ample opportunities for career growth
• Our work environment is supportive, encouraging innovation, and you’ll be part of a dynamic team that values your skills and contributions