Head of Digital Marketing and CRM

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major retailers and independent specialty stores worldwide as well as our rapidly growing ecommerce channel. D2C is a strategic priority for the business & we are looking for an experienced & passionate head of digital & CRM to join our growing team. In this role, you’ll be responsible for developing a digital brand & performance marketing strategy to drive new customer acquisition across our key global regions (UK, US, Europe & Australia). You’ll also take ownership of our customer retention program, developing effective strategies to reduce customer churn, & increase CLTV. You’ll manage a small team of digital/CRM marketeers & partner agencies across the full marketing mix, working closely with our eCommerce and creative teams. This is a fantastic opportunity for an experienced hands-on marketeer to help scale our D2C business.