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Head of Digital Learning

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Ciphr

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Location:
United Kingdom , Reading

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Head of Digital Learning - Ciphr has created a brand new opportunity, Head of Digital Learning to shape our content team and influence exceptional customer experiences. As the Head of Digital Learning, you'll lead the content team, ensuring seamless day-to-day operations always keeping our customers at the heart of everything we do. You'll be the driving force behind customer onboarding, relationship management, and retention strategies while providing hands-on leadership and support to your team. Working closely with stakeholders across the wider CIPHR group, you'll use data-driven insights to optimise performance, identify growth opportunities, and continuously improve our ways of working to deliver outstanding service to our customers.

Job Responsibility:

  • Provide daily leadership, coaching, and problem-solving support to help team members succeed and develop in their roles
  • Build and maintain strong relationships with customers, acting as an escalation point and ensuring their ongoing success and satisfaction
  • Drive performance and accountability through regular data analysis, reporting, and insight sharing that informs team priorities and improvements
  • Champion process improvement initiatives that streamline workflows, eliminate inefficiencies, and enhance the overall customer experience
  • Collaborate effectively with wider Ciphr group stakeholders to align content team objectives with organizational goals and leverage cross-functional resources

Requirements:

  • Proven experience in customer-facing team leadership, with a track record of building strong relationships and delivering exceptional customer experiences
  • Strong project management skills with the ability to balance strategic oversight and hands-on execution when required
  • Excellent coaching and leadership, with experience developing team members and fostering a culture of continuous improvement
  • Data-driven mindset with experience using metrics and insights to drive decision-making and performance improvements
  • Technical aptitude and learning platform with the ability to support both team upskilling and customer technical queries
  • Commercial awareness and ability to identify sales opportunities while supporting business development efforts
What we offer:
  • 30 days annual leave plus bank holidays
  • Family National Trust Membership
  • Birthday day off
  • Religious holiday swap
  • Family forming support
  • Enhanced maternity and paternity leave
  • Work from Anywhere for 4 weeks per year
  • Volunteering days for 2 days per year
  • Cycle to work scheme
  • Pension
  • Health cash plan
  • Life assurance
  • Technology/home improvements Loans
  • Perks at Work – access to exclusive discounts, cinema tickets, etc.
  • Regular training
  • £1,500 employee referral scheme
  • Medical Cover and Dental cover (after 6 months’ service)
  • Income Protection insurance (after 12 months’ service)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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