Head of Digital Channels and Ecosystems, Citi

Citi

Location:
United States, Irving

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

250000.00 - 500000.00 USD / Year

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Job Description:

The financial landscape and growing customer preference to do business in the digital channels has been quickly evolving over the past five years and has made a significant impact on how we interact with customers, the products we create and the strategies we deploy. As US Consumer Bank’s Head of Digital Channels and Ecosystems, you will report directly to the CIO | Chief Digital Officer and spearhead our partnership ecosystem strategy both designing and implementing digital solutions for large and complex use cases. The role will also be responsible for creating and implementing a compelling design across our digital and mobile properties that enables a 360 engagement with our customers.

Job Responsibility:

Define and develop market leading products with key strategic partners
Partner with the US Consumer Partnerships team on ideation and pitch opportunities for new partnerships
Set the product vision, translate the vision into detailed product roadmaps, and lead the cross functional delivery throughout the entire product lifecycle
Attract and support developers and partners with a customized, secure online Application Programming Interface (API) Portal
Drive the Global Enterprise Open Banking business vision based on customer needs, stand-up global team, and operationalizing the back-office and business operations of a new line of business, Citi global developer hub
Create and implement a market leading design across digital properties (Web & Mobile)
Strive for realizing an aggressive ambition for operational effectiveness through the reduction of effort involved in publishing and authoring API development and documents within clear governance boundaries
High level of interaction and synergy with technology, operations, design and analytics
Manage a team of product managers and oversee the transition from strategy to implementation
Oversee and coordinate the launch of technology products to customers and follow up on feedback
Cultivate an agile and results-driven culture in which innovation and excellence are expected
Develop a customer experience that is easy and intuitive
Exhibit exceptional leadership skills to leverage the capabilities of peers, business partners, and associates
Continuously focus on building and developing product talent
Tap into other areas of the business (marketing, design, etc.) when necessary and develop cross functional teams to help advance the product roadmap
Oversee the development of user stories and business requirements to clearly define product functional requirements
Appropriately assess risk when making business decisions
Drive compliance with applicable laws, rules and regulations

Requirements:

15+ years of experience in financial services or Fintech leading strategy, execution and external/industry engagement
10+ years' managerial experience directly managing high-performing product teams
Passion for building and developing diverse teams
Consistent record as department head, managing teams and large, strategic cross-functional or enterprise projects
Expertise building products that create habitual customer engagement
Hustler with a willingness and appetite to do what it takes to take the product from concept to launch
Determined – achievement oriented
optimistic about what can be
persistent, can persevere, resilient to setbacks
Proven ability to influence decision-making at all levels within an organization
Strong analytical skills with the ability to find, analyze, and distill data into actionable insights
Compelling storyteller with experience communicating strategies and ideas to engineers and designers alike
Deep technical knowledge
Brings a mix of entrepreneurial, startup/growth, and corporate-level scaled innovation leadership experience
Seasoned, passionate, and mission-driven digital product professional
Demonstrated sound business judgment, analytical acumen, consumer-centric mindset and communication skills
An attention to detail, good team dynamics, and an ability to work independently as needed
Clear reputation for motivating product management and development teams
Deep consumer product knowledge and passion around emerging technologies
A self-starter who is action oriented and has a proven track record of delivering products with substantial value
Bachelor’s/University degree, Master’s degree preferred

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
April 26, 2025

Expiration:
April 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head of Digital Channels and Ecosystems

Citi

Location:United States, Irving

Category:IT - Software Development

Contract Type:Employment contract