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NTT DATA Logo NTT DATA · IT - Administration

Head of Delivery

Thailand, Bangkok · Job Posted March 22, 2026
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Job Description

The Head of Delivery will lead the execution of delivery strategies for Finance & Banking projects, ensuring high-quality outcomes and compliance with industry standards. With a minimum of 15 years of experience in IT delivery management, the candidate will oversee complex digital transformation initiatives and foster a culture of continuous improvement and accountability within delivery teams. Strong leadership and stakeholder management skills are essential for success in this role.

Job Responsibility

  • Define and execute the overall delivery strategy for Finance & Banking projects
  • Lead cross-functional teams to ensure timely, high-quality delivery of client solutions
  • Establish governance frameworks, processes, and best practices across delivery operations
  • Oversee the end-to-end delivery of complex digital transformation, banking platforms, and core system integration projects
  • Ensure adherence to budget, timelines, compliance standards, and regulatory requirements
  • Drive excellence in delivery management, risk mitigation, and issue resolution
  • Act as the primary delivery partner for senior client stakeholders, building trust and long-term relationships
  • Collaborate with business, technology, and operations leaders to align delivery with client objectives
  • Manage escalations and ensure customer satisfaction through proactive communication and solutioning
  • Build, mentor, and manage delivery teams with a focus on high performance and continuous improvement
  • Develop talent and create succession pipelines for leadership roles within the delivery function
  • Foster a culture of accountability, collaboration, and innovation
  • Monitor and report on delivery metrics (KPIs, SLAs, financials)
  • Optimize resource allocation and delivery models (onsite, offshore, hybrid)

Requirements

  • Bachelor’s or master’s degree in business, Computer Science, Finance, or related field
  • 15+ years of experience in IT delivery management, consulting, or program leadership, with at least 7 years in Finance & Banking
  • Proven track record of leading large-scale digital transformation programs in core banking, payments, regulatory compliance, or financial platforms
  • Strong knowledge of financial services industry standards, processes, and regulatory frameworks
  • Experience working with Agile, DevOps, and modern delivery methodologies
  • Exceptional leadership, communication, and stakeholder management skills
  • Ability to manage P&L, budgets, and large delivery organizations
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