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Head of Delivery Operations, DaaS

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Snorkel AI

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Location:
United States , New York City ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

200000.00 - 250000.00 USD / Year
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Job Description:

We are seeking a Head of Delivery Operations to lead and scale our Delivery Operations team within the Data-as-a-Service (DaaS) business. In this role, you will own the operating foundation that enables high-quality, predictable, and scalable delivery; driving process excellence, execution rigor, and continuous improvement across the organization. This role is key to reinforcing and evolving the strategic partnership with all delivery-adjacent functions. It blends hands-on operational leadership, analytical problem-solving, and deep cross-functional collaboration, and offers a unique opportunity to shape how our DaaS business operates at scale.

Job Responsibility:

  • Lead and scale the Data Operations function, building a high-performance team with clear career paths, accountability, and a strong culture of operational excellence
  • Design and operationalize end-to-end operating models for expert contributor , onboarding, performance management, and quality assurance
  • ensuring consistency, compliance, and scalability as the business grows
  • Establish SOPs, including pipeline health monitoring, project execution tracking, and KPI-driven reporting to enable predictable, on-time delivery
  • Own operational enablement and documentation, creating playbooks, and internal tooling that reduce execution friction and accelerate onboarding across delivery teams
  • Oversee planning and execution of complex data programs (labeling, annotation, curation), balancing cost, quality, and timelines across multiple customers and delivery motions
  • Partner cross-functionally with Delivery, Supply, Engineering, Product, and GTM leadership to align execution with commercial priorities and continuously improve the DaaS operating model at scale

Requirements:

  • 8+ years of experience in Delivery Operations, Data Operations, Program Management, or equivalent roles, ideally within high-growth B2B SaaS, DaaS, or services-led technology organizations
  • 3+ years managing people or teams
  • Demonstrated success building operational rigor in unstructured, fast-scaling environments, including designing SOPs, operating models, and execution frameworks from first principles
  • Proven people leadership experience, including building and managing high-performing teams, developing managers, and overseeing large contractor or distributed workforces
  • Strong vendor and partner management expertise, with a track record of scaling external suppliers while maintaining quality, cost efficiency, and delivery SLAs
  • Operational and analytical excellence, with hands-on experience defining KPIs, building pipeline and capacity visibility, and driving continuous process improvement through data
  • Exceptional cross-functional leadership and communication skills, with the ability to influence Delivery, Engineering, Product, Supply, and GTM stakeholders at senior levels
  • Comfort operating in ambiguity and zero-to-one contexts, with the ability to move quickly, make high-quality decisions, and iterate toward scalable systems

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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