Head of Delivery and Customer Success Job at Suma Soft Pvt Ltd

Head of Customer Success

Lead and empower a global Customer Success team at SaleCycle, safeguard revenue,...

Location

France , Paris

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

Minimum of 6+ years’ experience in Customer Success, Account Management, or a related role, with at least 3+ years in a people management position
Strong track record managing portfolio health, retention, and revenue risk
Experience working with KPIs, operational reporting, and CRM tools such as HubSpot
Excellent communication, stakeholder management, and leadership skills
You have excellent spoken, written and reading skills in French and English, and any additional languages you speak would be a plus

Job Responsibility

Customer Success Operations & Portfolio Health: Own the operational effectiveness of the Customer Success function, implementing and refining processes and tools that enable consistent, scalable delivery
Ensure strong CRM discipline and data accuracy across the team to support reporting, visibility, and data-driven decision-making
Actively manage the value, health, and risk profile of the team’s client portfolio, identifying revenue risks, resolving challenges, and proactively preventing client churn
Identify operational gaps and continuously improve ways of working to increase efficiency, clarity, and impact
Strategy, Optimisation & Scale: Lead the evolution of the Customer Success model, building a high-performing, scalable function that delivers strong customer outcomes efficiently across a large portfolio of accounts
Develop and enhance existing frameworks, processes, and service models to ensure the team can grow sustainably while maintaining quality and impact
Identify opportunities to automate, simplify, and optimise the customer journey through playbooks, segmentation, digital engagement, and smart use of technology
Create clear success motions for onboarding, adoption, retention, expansion, and risk management tailored to the Adopters segment
Use data, insight, and experimentation to continuously improve team productivity, customer engagement, and commercial performance
Scale and develop the team structure over time, ensuring the right people, capabilities, and operating model are in place to support business growth

What we offer

Flexible hybrid working
The Swile card to help cover your lunch expenses
Full coverage of the Alan health insurance plan
A day off on your birthday
Additional leave based on seniority
Regular events and after-work gatherings
Two remote work days per week
Up to 28 days of remote work from abroad per year
A monthly 'well-being and engagement' budget for each employee

Fulltime

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Head of Delivery

The Head of Delivery will lead the execution of delivery strategies for Finance ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in business, Computer Science, Finance, or related field
15+ years of experience in IT delivery management, consulting, or program leadership, with at least 7 years in Finance & Banking
Proven track record of leading large-scale digital transformation programs in core banking, payments, regulatory compliance, or financial platforms
Strong knowledge of financial services industry standards, processes, and regulatory frameworks
Experience working with Agile, DevOps, and modern delivery methodologies
Exceptional leadership, communication, and stakeholder management skills
Ability to manage P&L, budgets, and large delivery organizations

Job Responsibility

Define and execute the overall delivery strategy for Finance & Banking projects
Lead cross-functional teams to ensure timely, high-quality delivery of client solutions
Establish governance frameworks, processes, and best practices across delivery operations
Oversee the end-to-end delivery of complex digital transformation, banking platforms, and core system integration projects
Ensure adherence to budget, timelines, compliance standards, and regulatory requirements
Drive excellence in delivery management, risk mitigation, and issue resolution
Act as the primary delivery partner for senior client stakeholders, building trust and long-term relationships
Collaborate with business, technology, and operations leaders to align delivery with client objectives
Manage escalations and ensure customer satisfaction through proactive communication and solutioning
Build, mentor, and manage delivery teams with a focus on high performance and continuous improvement

Fulltime

Head of Product Delivery

Automata is transforming the way labs work with open, integrated automation. Our...

Location

United Kingdom , London

Salary:

160000.00 - 180000.00 GBP / Year

Automata

Expiration Date

Until further notice

Requirements

13–18 years of experience across product delivery, programme leadership, or operational roles in high-performance environments
Strong understanding of how Product, Engineering, Design, Data & AI functions operate—and how to align them at pace
Experience operating in environments that demand both speed and quality (scale-ups, top-tier tech, or product driven enterprise transformation)
Deep working knowledge of Agile, Lean, Waterfall, and hybrid models—with the pragmatism to apply what works, not what's 'pure', 'trendy', or 'new'
Proven experience driving automation, AI-native ways of working, or meaningful step-changes in delivery performance
Background in Engineering, Product, or similarly rigorous problem-solving environments preferred
London-based, with 3 days per week in-office (near Angel station)
Thrive in a high-performance, fast-scaling environment with high expectations and low tolerance for drag
Able to introduce structure that accelerates teams - not slows them down

Job Responsibility

Own end-to-end delivery across Product, Engineering, Design, Data & AI (PEDDAI) - turning strategy into fast, predictable, high-quality execution
Operate as the single point of accountability for delivery - bringing clarity, pace, and discipline across an otherwise complex system
Partner with PEDDAI, Customer Success, and Sales leadership to align releases with commercial impact and timelines
Build, lead, and level-up a high-performing product delivery function that reports to you - hiring, coaching, and setting an uncompromising bar for execution
Architect and continuously evolve operating systems that scale - eliminating bottlenecks, increasing velocity, and enabling teams to move autonomously
Drive a true continuous delivery model - frequent, reliable releases with strong communication and measurable impact
Embed AI-native and automation-first ways of working - unlocking step-change improvements in productivity and throughput
Bridge strategy and execution - ensuring we build what we defined
that what we build, ships
and what we ship, delivers results

What we offer

Vitality Health Insurance
Eye Care
Salary Sacrifice - EV
Salary Sacrifice - Bike & Tech
Wellbeing & Support
Wellbeing & Development Allowance
Spill & Employee Assistance Programme
Additional Leave
Pension Scheme
Group Life & Critical Illness cover

Fulltime

Head of Events and Sponsorship

The Head of Events and Sponsorship leads techUK’s events strategy and sponsorshi...

Location

United Kingdom , London

Salary:

45000.00 - 65000.00 GBP / Year

techUK

Expiration Date

Until further notice

Requirements

Strategic thinking and planning
Commercial acumen
Event programme leadership
Stakeholder engagement and influence
Leadership and team management
Project and operational management
Data-driven decision making
Innovation and digital mindset
Proven experience leading complex event programmes, preferably in a membership body, trade association, policy institution or similar environment
Demonstrable success in developing and closing sponsorship opportunities and managing sponsor relationships

Job Responsibility

Lead the planning and delivery of techUK’s full portfolio of flagship events of 18+ events including industry dinners, drinks reception and conferences
Development of a strategic events roadmap aligned with techUK’s policy priorities, member needs and external opportunities
Ensure all events meet high standards of content, production, engagement and brand visibility
Line management of two members of staff
Stakeholder management of senior internal clients, speakers, sponsors and venues
Own the techUK sponsorship strategy across conferences, webinars, roundtables and large‑scale events, ensuring sponsorship packages provide strong value and align with partner objectives
Cultivate relationships with prospective and existing sponsors, advising on suitable activities and building long‑term partnerships
Manage sponsored content opportunities such as thought‑leadership webinars, blogs, branding promotion and lead generation
Oversee end‑to‑end event production, including pre-event promotion, logistics, operations and on‑the‑day delivery
Collaborate with programme teams to shape relevant and impactful event content

What we offer

discretionary bonus
comprehensive benefits

Fulltime

Head of Development and Engineering

We are seeking an experienced Head of Development & Engineering to lead our tech...

Location

United States

Salary:

200000.00 - 230000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field
10+ years in software engineering roles, with at least 5 years in senior leadership
Proven track record of leading large-scale system migrations (VB6 to .NET preferred)
Experience driving cloud migration strategies and SaaS product transformation
Exceptional verbal and written communication skills
Strong proficiency with Microsoft .NET technologies (C#, .NET Core, ASP.NET)
Proven leadership in guiding teams implementing microservices architecture, containerization (Docker, Kubernetes), and cloud platforms (Azure, AWS, or GCP)
Familiarity with CI/CD, DevOps practices, and modern software delivery pipelines
Knowledge of relational and NoSQL databases
Proficiency with tools including Jira, Confluence, Mural, Excel, and other Agile related platforms

Job Responsibility

Lead the migration of legacy VB6 systems into modern .NET environments
Architect and guide the transition of monolithic applications into microservices-based, cloud-native SaaS solutions
Ensure scalability, security, and high availability across all modernized platforms
Advocate, evangelize, and instantiate AI-powered design, build, and implementation of SW code development, review, and QA/QC
Align to the conceptual and logical models that support technical modernization and long-term technical strategies per CTO’s enterprise architecture
Working to Iterative-Agile frameworks (Scrum, LeSS, Kanban…) and embed Design/System Thinking into team’s culture
Lead, mentor, and inspire engineering teams to embrace AI technologies to the fullest extent possible, leading design methodologies, and best practices
Establish clear engineering standards, code quality practices, and review processes
Serve as a change agent to guide teams and stakeholders through major technology transitions, instantiate a coherent, measurable AI-powered SW Engineering team
Communicate technical strategies and progress effectively to both technical and non-technical stakeholders

What we offer

Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Head of Finance and Procurement

Allen Lane are supporting the Security Industry Authority (SIA) in their search ...

Location

United Kingdom , London

Salary:

78801.00 - 86000.00 GBP / Year

Allen Lane

Expiration Date

Until further notice

Requirements

A relevant professional accountancy qualification (applicants must be qualified within a CCAB body)
Strong knowledge and experience of central government finances, including IFRS, Managing Public Money, the Government Financial Reporting Manual, and HM Treasury guidelines
Experienced in providing a board and/or senior managers with high quality financial analysis to inform significant strategic and operational business decisions
A high intellectual capacity and the ability to move between strategic thinking and technical detail across a broad range of complex finance and commercial workstreams
Experience of leading a well-respected professional services team that provides excellent customer service
Evidence of sound management of resources, contracts, and budgets to achieve high performing, value for money service delivery
The ability to deliver in a demanding environment at pace, exercising professional judgment and a high level of personal integrity in providing timely advice and constructive challenge
An experienced communicator and influencer, with the ability to proactively manage a variety of stakeholders up to and including board level, to ensure good relationships are maintained and successful organisational outcomes achieved
Inclusive leadership skills, with a demonstrable commitment to developing and nurturing a diverse, inclusive, and talented team that delivers results and innovates within their finance and procurement specialisms

Job Responsibility

Responsible for all SIA financial reporting, controls, and risks
Liaise on financial matters with key stakeholders, including the SIA Accounting Officer, Board, Home Office, GIAA, and NAO
Play a critical role in financial planning and the production of the Annual Report and Accounts
Profession lead for the finance profession at the SIA
Member of the Senior Leadership Team
Overall responsibility for the Finance and Procurement Team of 11 staff
Ensuring the capital allocation is spent in year and appropriate approvals are in place

What we offer

32.5 days annual leave entitlement (plus Bank Holidays)
Eligibility to the Civil Service pension scheme (employer contribution of 28.97%)
36-hour working week
Hybrid working

Fulltime

Head of Service Delivery

Lead. Inspire. Deliver. Are you a proven operational leader with the drive to sh...

Location

United Kingdom , Wakefield

Salary:

Not provided

Arriva London South Limited

Expiration Date

Until further notice

Requirements

Proven success leading large operational teams across multiple sites in a customer-facing, safety-critical environment
Full P&L responsibility experience – with a track record of driving revenue growth, cost control, and profit delivery
Strong leadership and stakeholder management skills, with experience partnering with Trade Unions and local authorities
A passion for continuous improvement, operational excellence, and creating inclusive, high-performance cultures
Deep understanding of Health & Safety compliance and regulatory standards
(You will also hold statutory director responsibility for relevant legal entities)

Job Responsibility

Lead multi-site operations: Drive performance across all sites, ensuring safety, service quality, and profitability targets are achieved
Champion Health & Safety: Set the standard for a safe, compliant, and caring work environment — safety first, always
Deliver exceptional service: Build partnerships with local authorities and stakeholders to improve customer satisfaction and community value
Inspire and develop people: Lead, motivate and grow large, high-performing teams. Foster a culture of inclusion, accountability, and continuous improvement
Drive financial success: Own the P&L, deliver budgets, and implement initiatives that enhance efficiency and maximise EBIT
Innovate for the future: Identify and implement process improvements, champion change, and embed best practice across the UK Bus business

What we offer

Car Allowance
Bonus
Excellent Benefits

Fulltime

Select Country

Head of Delivery and Customer Success

Job Description

Job Responsibility

Requirements

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