Head of Delivery and Customer Success Job at Suma Soft Pvt Ltd

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Delivery Head

SoftClouds is looking for a Delivery Head who is passionate about delivering exc...

Location

India

Salary:

Not provided

SoftClouds

Expiration Date

Until further notice

Requirements

Minimum of 15+ years of technology consulting experience with a leading multinational consulting firm
Demonstrated experience in leading multiple high-performance teams across multiple technologies/clients
Demonstrated ability to help teams achieve delivery outcomes and quantifiably improve delivery metrics
Expert understanding and usage of Agile and Waterfall methodologies Experience in bending the methodology to resolve project issues
Direct experience in the fields of Oracle CX, Salesforce CRM, application development, database management, AWS, IaaS, PaaS, iPaaS
Deep solutioning knowledge in Salesforce Automation (SFA), Customer Service Automation, Marketing Automation, Field Service Automation, Knowledge Management, and eCommerce
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, and ability to work independently and manage multiple projects simultaneously
Ability to work across multiple time zones and balance multiple priorities
Career experience and prior growth through client support and advisory technical role (solution architect, system administrator, technical account manager, or equivalent)

Job Responsibility

Own and manage the delivery organization for success
Strengthen delivery practices with Agile/Waterfall and any other relevant development methodologies and build capabilities within the teams
Own the delivery governance with customers and connect with them on a regular basis in building confidence and working towards their success
Work closely with client partners, sales teams and pre-sales teams on the RFPs, proactive proposals, commercial estimates and enabling delivery team readiness
Monitor resources for high utilization and billability
Create and maintain required tools to track project profitability in real time
Consistently and clearly communicate project status issues, concerns, and risks to SoftClouds USA and company leadership
Be comfortable stepping into challenging projects and turning them around into successes
Understand resource needs and partner with HR/Ops to grow the resource pool
Balance project and resource needs against financial constraints

Head of AI Solutions Delivery

Accountable for the end-to-end delivery of AI products and solutions post-custom...

Location

Israel

Salary:

Not provided

Smartech

Expiration Date

Until further notice

Requirements

10+ years in technology delivery, customer success, or program management roles
Experience with AI/ML-based product rollouts in B2B or enterprise environments
Proven leadership of cross-functional teams, including matrixed reporting lines
Familiarity with agile methodologies and SaaS implementation models
Strong background in enterprise solution delivery and post-sales execution
Operational leadership with a track record in AI, SaaS, or Smartech domains
Expertise in program management, stakeholder engagement, and process improvement
Ability to manage both strategic customers and scalable operations
Deep empathy for customers combined with executional rigor

Job Responsibility

Lead delivery execution from order confirmation through to successful go-live
Ensure timelines, milestones, and customer expectations are clearly defined and met
Oversee handoff from sales and product to delivery operations
Serve as the primary internal champion for delivery-phase customer satisfaction
Implement scalable customer onboarding and training workflows
Lead the first 90-day adoption experience to ensure early success
Coordinate across Sales, Product, Engineering, Customer Support, and Data Science teams
Anticipate, resolve, and escalate blockers that may impact delivery quality or timeliness
Drive alignment across regions and functions on delivery priorities
Establish and manage SLAs, delivery KPIs, and standard operating procedures (SOPs)

Operations and Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team as an Operations and...

Location

United Kingdom , Edinburgh; Glasgow; Inverness

Salary:

28000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry
Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
Experience and confidence working with diverse teams with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular Excel
Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English is required for this role
Flexibility to travel to different UK destinations if required
A full manual driver’s license is required for this role

Job Responsibility

Ensure shore excursions services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests
Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities
Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers
Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes
Track and complete the accounting for each tour settlement, guides payments and supplier invoices

What we offer

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Senior Technical Engagement Manager

As a Technical Engagement Manager at Vercel, you will play a pivotal role in dri...

Location

United States

Salary:

178000.00 - 260000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
Proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction
Excel at managing cross-functional teams and stakeholders, balancing competing priorities to deliver results
Strong communicator, capable of translating technical concepts into business value for customers and internal teams
Experience working with cloud platforms and DevOps practices

Job Responsibility

Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution
Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery
Serve as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction
Partner with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion
Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities
Support Vercel engineers when presenting technical solutions to customers, addressing their business and technical challenges
Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions
Contribute to the development of new service offerings, leveraging customer insights and industry trends as directed by the Global Head of Professional Services

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Manager, Technical Delivery

We are seeking a leader to scale a high-performing team of Technical Delivery Ma...

Location

United States , San Francisco; New York City; Redwood City

Salary:

160000.00 - 240000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

5+ years in technical delivery, operations, or program management
3+ years managing people or teams
Strong grounding in data systems, analytics, or AI/ML concepts
Comfort with SQL, Python, and data workflows is a plus
Proven track record of developing and scaling high-performing teams in a dynamic environment
Ability to oversee complex, multi-stakeholder technical projects from start to finish
Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed

Job Responsibility

Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact

What we offer

Medical
dental
vision
401(k)
equity compensation in the form of employee stock options

Fulltime

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...

Location

United Kingdom , Croydon

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master's degree in related field or combination of relevant education and work experience
Ten (10) years' management experience in a high-volume customer-focused environment
Ability to think strategically within a 5 year time horizon
Demonstrated success in meeting or exceeding customer satisfaction measurements
Experience managing complex projects, clients, partners, and cross-functional teams
Ability to work collaboratively and influence across all levels of the organization
Experience in budget management and financial acumen
Prior workforce management experience is a plus

Job Responsibility

Develop and implement the strategic vision for the contact center
Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
Play a critical role in defining and implementing the servicing strategy for our Insurance business
Oversee the contact center activities delegated to third parties with a clear monitoring framework
Achieve all established servicing KPIs for all servicing channels
Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
Oversee identification and research of broken processes and pertinent client issues
Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
Leverage data and analytics to influence where improvements and change is required
Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs
Flexibility in planning and arranging for a better work-life balance

Fulltime

Manager, Delivery Operations

We are seeking a Manager / Senior Manager, Delivery Operations to lead and grow ...

Location

United States , Mexico; New York City; Redwood City; San Francisco

Salary:

160000.00 - 240000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

5+ years in delivery operations, program management, or related fields
at least 1–3 years of people leadership
proven ability to coach, mentor, and scale a team
track record of driving process improvements and delivering on complex, multi-stakeholder projects
ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences
proactive and resourceful in resolving challenges and managing ambiguity
thrive in fast-paced, high-growth environments where priorities evolve quickly

Job Responsibility

Lead and develop the Production Manager team: hire, mentor, and grow a team of high-performing ICs to execute on data delivery projects
Drive operational excellence: oversee project planning, monitoring, and reporting to ensure high-quality, on-time delivery of customer datasets
Partner cross-functionally: collaborate with research, engineering, GTM, and operations stakeholders to ensure alignment and unblock delivery challenges
Optimize processes: identify and implement improvements to workflows, quality assurance, and pipeline monitoring
Ensure customer success: translate customer needs into actionable delivery plans and hold teams accountable for execution
Report and communicate: provide updates and insights to the Head of Delivery and senior leadership on performance, risks, and improvement opportunities

What we offer

medical
dental
vision
401(k)
equity compensation in the form of employee stock options

Fulltime

Head of Delivery and Customer Success

Suma Soft Pvt Ltd

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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