Head of Cyber Security Operations Process Strategy and Optimization, Citi

Citi

Location:
Ireland, Dublin

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Cyber Security Operations (CSO) organization is seeking a highly motivated and experienced leader for the role of Head of Cyber Security Operations Process Strategy and Optimization. This position serves as the strategic execution arm for CSO, transforming high-level strategy into tangible results.

Job Responsibility:

Act as a direct transformation partner to CSO operational teams, driving a strategic agenda focused on operational excellence, efficiency, and scalability
Lead the identification, design, and execution of high-impact opportunities for process re-engineering
Develop, maintain, and govern a comprehensive inventory of all CSO Services, their supporting processes, and their interrelationships
Define, monitor, and report on strategic metrics for both operational performance and risk posture
Serve as the central hub for identifying, vetting, and prioritizing AI and automation candidates
Champion and embed methodologies like Six Sigma to foster a culture of operational excellence
Build and maintain strong relationships with senior leaders and operational teams across CSO
Appropriately assess risk when business decisions are made
Drive compliance with applicable laws, rules, and regulations
Lead business process re-engineering and operational excellence efforts
Potential future management of direct reports

Requirements:

10+ years of professional experience in cybersecurity, technology risk management, or a related field
Extensive experience in Cyber Security Operations is highly preferred
Proven track record of leading large-scale business process re-engineering, process design, and optimization initiatives with measurable results
Demonstrated expertise in developing service maps, process documentation, and workflows using technologies such as Visio, JIRA, and other workflow management tools
Strong knowledge of continuous improvement models (e.g., Six Sigma, Lean) and their practical application in a technology or security environment
Experience in identifying and implementing automation and AI solutions, with a firm understanding of best practices and their impact on operational efficiency
Exceptional ability to identify financial and efficiency opportunities within complex operational processes
Proven leadership skills with the ability to influence and partner with senior stakeholders across a global organization
Excellent communication, presentation, and negotiation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Nice to have:

Master’s degree in a relevant technical or business field
Experience with people leadership and management

What we offer:

Competitive base salary, annually reviewed
Hybrid working model
Business casual workplace
Additional benefits to support well-being, growth, and work-life balance

Additional Information:

Job Posted:
November 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Cyber Security Operations Process Strategy and Optimization