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Head of Cyber Security Operations Process Strategy and Optimization

https://www.citi.com/ Logo

Citi

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Location:
Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Cyber Security Operations (CSO) organization is seeking a highly motivated and experienced leader for the role of Head of Cyber Security Operations Process Strategy and Optimization. This position serves as the strategic execution arm for CSO, transforming high-level strategy into tangible results.

Job Responsibility:

  • Act as a direct transformation partner to CSO operational teams, driving a strategic agenda focused on operational excellence, efficiency, and scalability
  • Lead the identification, design, and execution of high-impact opportunities for process re-engineering
  • Develop, maintain, and govern a comprehensive inventory of all CSO Services, their supporting processes, and their interrelationships
  • Define, monitor, and report on strategic metrics for both operational performance and risk posture
  • Serve as the central hub for identifying, vetting, and prioritizing AI and automation candidates
  • Champion and embed methodologies like Six Sigma to foster a culture of operational excellence
  • Build and maintain strong relationships with senior leaders and operational teams across CSO
  • Appropriately assess risk when business decisions are made
  • Drive compliance with applicable laws, rules, and regulations
  • Lead business process re-engineering and operational excellence efforts
  • Potential future management of direct reports

Requirements:

  • 10+ years of professional experience in cybersecurity, technology risk management, or a related field
  • Extensive experience in Cyber Security Operations is highly preferred
  • Proven track record of leading large-scale business process re-engineering, process design, and optimization initiatives with measurable results
  • Demonstrated expertise in developing service maps, process documentation, and workflows using technologies such as Visio, JIRA, and other workflow management tools
  • Strong knowledge of continuous improvement models (e.g., Six Sigma, Lean) and their practical application in a technology or security environment
  • Experience in identifying and implementing automation and AI solutions, with a firm understanding of best practices and their impact on operational efficiency
  • Exceptional ability to identify financial and efficiency opportunities within complex operational processes
  • Proven leadership skills with the ability to influence and partner with senior stakeholders across a global organization
  • Excellent communication, presentation, and negotiation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Nice to have:

  • Master’s degree in a relevant technical or business field
  • Experience with people leadership and management
What we offer:
  • Competitive base salary, annually reviewed
  • Hybrid working model
  • Business casual workplace
  • Additional benefits to support well-being, growth, and work-life balance

Additional Information:

Job Posted:
November 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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