Head of CX Platform & Insights Job at Barclays (London)

New

Head of Social and Content

The Head of Social & Content leads one of Veygo’s key growth and brand channels ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Significant experience leading social media and content at a senior level
Proven track record of building social presence and content capability from early or underdeveloped foundations
Deep understanding of social platforms, trends and creator ecosystems
Experience leading high-volume content production without losing strategic focus
Experience demonstrating commercial impact from social and content activity
Strong judgement and confidence operating as a public-facing brand leader
Strong cross-functional leadership skills, including partnership with Product and Growth teams

Job Responsibility

Social & content strategy: Own Veygo’s social and content strategy, aligned to brand positioning and marketing priorities
Make social and content the lead expression of the brand through clear content pillars and platform‑native thinking
Bring audience, creator and platform insight into wider marketing strategy
Commercial impact & growth: Accountable for social and content contribution to awareness, consideration and acquisition
Partner with Acquisition to support revenue and growth objectives
Use performance insight and test‑and‑learn to guide investment and improve effectiveness
Content planning & execution: Own end‑to‑end social content planning and delivery
Build a high‑volume, high‑quality content engine
Balance cultural relevance with clear messaging and regulatory responsibility
Channel ownership & community: Own presence, engagement and sentiment across priority social platforms

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Head of Customer Experience & Support

Aspora is building a global financial platform used at moments that matter — onb...

Location

India , Bangalore

Salary:

Not provided

Aspora

Expiration Date

Until further notice

Requirements

10-14 yrs in Customer Support, CX, or Operations roles
4+ years leading large teams (25+ people)
Proven experience scaling CX in fintech, payments, remittance, or regulated financial products
Deep understanding of customer behaviour across onboarding, KYC, transfers, failed transactions, and escalations
Strong data fluency — comfortable with dashboards, trend analysis, and tying CX metrics to business outcomes
Calm, structured communicator with high emotional intelligence
Battle-tested operator — experienced handling incidents, outages, audits, or high-pressure customer situations
Hands-on experience with CX tooling (Zendesk, Intercom, telephony/dialers, QA platforms, knowledge bases)
High-ownership mindset with a genuine, mission-driven approach to customer trust

Job Responsibility

Own and execute Aspora’s long-term CX strategy across products, customer segments, and geographies
Design a scalable support org model across channels (chat, email, voice), products, and time zones with true 24×7 resilience
Lead the evolution from reactive ticket handling → proactive, insight-driven customer experience
Build and maintain best-in-class SOPs for core customer journeys, escalations, and regulatory edge cases
Design scalable training systems: new-hire onboarding, product & policy updates, scenario-based simulations
Own a living knowledge system that stays current with product, risk, and regulatory changes
Define and own CX success metrics across scale (quality, resolution, customer effort, trust signals)
Build and refine QA frameworks across channels and issue types
Translate CX data into clear insights that influence product, policy, and operational decisions at leadership level
Act as the voice of the customer internally — surfacing recurring pain points with clarity, urgency, and data

What we offer

Competitive compensation and early-stage ESOPs
Mission-driven, fast-moving, and deeply collaborative team

Fulltime

Leader, Product Support

The Product Support Leader will lead our West Coast customer support team in clo...

Location

United States , San Francisco

Salary:

127500.00 - 172500.00 USD / Year

Benchling

Expiration Date

Until further notice

Requirements

5+ years of experience in technical customer support, professional services, or a related customer-facing role in B2B software, ideally SaaS
2+ years of people management experience, with a demonstrated track record of building, coaching, and developing high-performing support teams
Proven ability to manage customer escalations with composure, empathy, and a bias toward resolution — including experience representing your organization in live customer conversations
Strong operational skills: experience managing ticket queues, resourcing, prioritization frameworks, and SLA-driven environments using tools like Salesforce, Zendesk, JIRA, or similar platforms
Excellent judgment in prioritizing customer issues based on urgency, severity, and business context (e.g., customer health, contract value, renewal timing)
Strong written and verbal communication skills — able to communicate clearly and credibly across functions, levels, and geographies, including with customers, account teams, and engineering partners
Experience with cross-functional collaboration in a post-sales environment, including working with Customer Success, Professional Services, and Engineering teams
Demonstrated ability to analyze complex problems, identify root causes, and drive systemic improvements
Flexible, action-oriented, and comfortable operating independently in a fast-paced, evolving environment

Job Responsibility

Develop, coach, and grow a team of support professionals — setting clear expectations, providing regular feedback, managing performance, and investing in career development aligned with Benchling's 'Recruit and develop the best' principle
Build team capabilities to support Benchling's expanding product surface, including AI agents, predictive models, and new automation features that are rapidly becoming part of scientists' daily workflows
Ensure the team continuously documents and updates product knowledge in help articles and internal knowledge bases, including emerging AI product capabilities
Own the daily operations of West Coast customer support, including strategic resourcing, queue management, and capacity planning to deliver consistent, high-quality service across all customer segments
Own and report on support metrics and KPIs (volume, case trending, resolution time, CSAT), using data to drive decisions and building influence through voice-of-customer insights shared with Product, Engineering, and CX leadership
Lead and drive process improvement initiatives with measurable outcomes — identifying gaps, proposing solutions, and executing changes that elevate the customer support experience
Serve as the primary escalation point for West Coast customers, deeply understanding scientist pain points and ensuring timely, high-quality resolution in partnership with Engineering, Product, and CX teams
Collaborate cross-functionally with Customer Success, Professional Services, Account Management, Product, Engineering, and delivery partners (including Zifo) to coordinate on customer issues through resolution
Partner with the Head of Support to shape and execute the support strategy, contributing insights on process improvement, tooling, team structure, and enterprise readiness
Represent Support in customer visits, meetings, conferences, QBRs, and marketing events as a credible, customer-facing leader

What we offer

Equity
Health
Dental
Vision
401(k)+ employer match
Wellness
Commuter

Fulltime

Head of Digital Marketing

The Head of Digital Marketing owns the digital growth engine for Goldfish Swim S...

Location

United States

Salary:

Not provided

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, Communications, or related field
advanced degree preferred
8+ years of experience in digital, performance, or growth marketing leadership roles
Proven experience leading digital teams and managing agency partners, preferably within a franchise or multi-location environment
Strong background in marketing analytics, data interpretation, and performance measurement
Hands-on experience with CRM, marketing automation, paid media platforms, analytics tools, and website optimization
Experience improving UX/UI, SEO strategy, and digital conversion performance
Demonstrated ability to evaluate initiatives based on cost, performance, scalability, and impact
Deep interest in digital innovation, AI applications, and emerging marketing technologies
Proficiency in Google Workspace

Job Responsibility

Lead the digital marketing strategy across paid media, website, SEO, CRM, and lifecycle channels to drive qualified lead generation and enrollment growth
Define the role of each digital channel across the customer journey, ensuring cohesive execution from awareness through conversion and retention
Partner with Marketing Leadership to align digital investment strategy to business goals and franchise growth objectives
Lead and develop the internal digital marketing team, providing clear priorities, accountability, and direction
Foster a high-performance team culture grounded in data, testing, and continuous improvement
Ensure the team has the tools, processes, and clarity needed to execute effectively and consistently
Serve as the senior owner of external digital agency relationships
Set clear expectations for performance, optimization cadence, service quality, and innovation
Review and approve agency recommendations, ensuring initiatives are measurable, cost-effective, and aligned with brand and franchisee needs
Hold partners accountable to benchmarks, timelines, and results

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Flexible work from home options available
Paid training, certifications and ongoing support
Flexible Schedules
Convenient schedules

Fulltime

Manager, Solutions Engineering - Enterprise

As we scale our enterprise presence across the Americas, we're seeking a Solutio...

Location

United States , San Francisco; New York

Salary:

265000.00 - 310000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

5+ years directly growing, managing, inspiring, and mentoring teams of Solutions professionals with a wide range of experience
Fluency with rapidly evolving AI technology and its practical applications in enterprise productivity
Strong executive presence and customer communication
proven ability to build relationships with C-level executives and navigate multi-stakeholder buying committees
Technical depth in enterprise SaaS integrations, platform architecture, and security (SSO, SCIM, DLP, audit logging), with the ability to explain and apply APIs in complex enterprise workflows
Experience leading complex, multi-quarter enterprise sales cycles
Project leadership and a growth mindset in fast‑changing environments
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

Job Responsibility

Grow and mentor an organization of seasoned and high-potential Solutions Engineers serving customers and prospects in the enterprise segment throughout AMER
Serve as a key leader within our AMER Leadership team, acting as a close partner and advisor to the Head of Enterprise Sales to drive technical wins across the region's most strategic accounts
Work closely with cross-functional leadership in Engineer, Product, Marketing, CX, RevOps, Sales Enablement, and Sales, serving as a key evangelist and thought leader for our customers and influencing our future product roadmap and the way we showcase Notion solutions to our customers
Navigate multi-threaded stakeholder environments including IT, Security, Procurement, and executive sponsors
Evangelize Notion's platform and AI capabilities and influence our roadmap through clear customer insight from enterprise buyers
Lead and scale the AMER Enterprise Solutions Engineering function, including hiring, mentoring, playbooks, and processes
Drive AI adoption with real measurable impact, within Notion and our customers
Meaningfully shape our future product
Elevate your skills as we tackle our most impactful challenges

Fulltime

Head of Customer Journey Experience Strategic Transformation

In a role in Product Development & Management, you'll oversee our entire product...

Location

United Kingdom , London; Northampton; Manchester

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strategic mindset with the ability to translate complex problems into innovative solutions
Comfortable working with systems design
Expertise in business design, using design thinking skills to drive business strategy and approach
People leadership and coaching skills with strong experience of delivering customer-centred change
Ability to influence and manage stakeholders with experience of delivery in cross-functional, matrixed environments with multiple stakeholders
Commercial acumen, with an understanding of how excellent customer experience can drive strong business commercial outcomes
Expertise in customer journey mapping and understanding of design thinking methodologies
Expertise in customer data analysis, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development
Experience in driving and delivering transformative change
Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics

Job Responsibility

Lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys
Lead cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys
Be the catalyst for the reimagining of key end-to-end customer journeys that deliver exceptional and differentiated customer experiences
Design the end to end journey of a service to enable a user to complete their goals
Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications
Design and maintenance of visually appealing and consistent user interfaces
Creation of wireframes and interactive prototypes
Compliance to accessibility standards and guidelines
Monitoring of industry trends, design best practices, and emerging technologies

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Focus on wellbeing
Big opportunities
The workplace of the future
Commitment to inclusion and opportunities
Flexible working arrangements can be discussed

Fulltime

New Ventures Associate

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Have 4 years of work experience in a Tech company or management consulting, Financial Planning & Analysis, or a strategic management function
Project management experience, leading cross functional teams
Internally motivated, energetic, and independent in handling complex problems
Advance skills in Microsoft Office and Google Kit tolls
Being at ease working with numbers, creating complex financial and business scenarios, and using both intuition and data to make decisions
Basic understanding of marketing
Bachelor’s degree in a relevant field is required

Job Responsibility

Contribute in defining potential new ventures that HS could pursue
Develop business cases for potential new ventures
Provide enhancement strategies for current launched new ventures
Conduct market research on similar programs at Delivery Hero entities or other competition platforms
Identify new untapped user segments and potential new venture to target them
Potential impact calculations of new ventures or sub features
Financial modeling for potential new ventures and features
Forecast current ventures financial, orders and users’ projections
Enhance current commercial deals’ structure to get the best value for all parties
Design levers to achieve financial targets

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Marshfield

Salary:

17.00 - 27.00 USD / Hour

CVS Health

Expiration Date

May 02, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Parttime

Head of CX Platform & Insights

Barclays

Location:
United Kingdom , London ▼
Northampton
Glasgow

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of CX Platform & Insights

Head of Social and Content

Head of Customer Experience & Support

Leader, Product Support

Head of Digital Marketing

Manager, Solutions Engineering - Enterprise

Head of Customer Journey Experience Strategic Transformation

New Ventures Associate

Pharmacy Technician

Head of CX Platform & Insights

Barclays

Location:United Kingdom , London ▼NorthamptonGlasgow

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of CX Platform & Insights

Head of Social and Content

Head of Customer Experience & Support

Leader, Product Support

Head of Digital Marketing

Manager, Solutions Engineering - Enterprise

Head of Customer Journey Experience Strategic Transformation

New Ventures Associate

Pharmacy Technician

Location:
United Kingdom , London ▼
Northampton
Glasgow

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 22, 2026