Head of Customer Job at Auckland Airport (Auckland)

New

Head Of Customer Marketing & Advocacy

Microsoft has one of the deepest customer bases in technology — organizations of...

Location

United States , Redmond

Salary:

155800.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 7+ years marketing experience in enterprise technology, cloud, or SaaS, including substantial time in customer marketing, customer advocacy, customer reference, customer-evidence roles, or related work experience OR equivalent experience.
Bring a strong first-principles POV on how to build a best in class capability paired with strong leadership capability to lead change within a matrixed organization.
12+ years of marketing experience in enterprise technology, cloud, or SaaS, including substantial time in customer marketing, customer advocacy, customer reference, or customer-evidence roles.
10+ years leading and building high performing teams.
Demonstrated track record of producing compelling customer stories across formats (written, video, and stage), with published examples you can share.
Hands-on experience building or scaling a customer advocacy or reference program, ideally supported by a dedicated platform (e.g., ReferenceEdge, SlapFive, UserEvidence, or similar).
Proven ability to influence and align cross-functionally across sales, product marketing, brand, and communications without direct authority.
Direct experience working with sales and field teams to source and activate deal-win customer stories, including formalizing how the field feeds the storytelling pipeline.
Experience standing up sustained social amplification programs (e.g., executive and employee advocacy on LinkedIn) and translating customer wins into business-value and ROI (Return on Investment) narratives.
Excellent writing, editorial, storytelling, and executive communication skills.

Job Responsibility

Strategy and Operating Model
Proactive Sourcing with the Field, Comms and PMM
Shared Visibility and a Single System of Record
Customer Evidence and Storytelling at Scale
Activation Across High-Visibility Touchpoints
Coordinated Amplification
Cross-functional Leadership
Measurement and Impact
Team, Vendor, and Budget Leadership

Fulltime

Head of Customer Support – B2B SaaS / Technology

Head of Customer Support – B2B SaaS / Technology Permanent Location: UK – Remote...

Location

United Kingdom

Salary:

70000.00 - 90000.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Experience leading a customer support, service desk, helpdesk or service delivery function in a B2B environment
Background in SaaS, software, IT services or technology-led customer support
Experience managing SLAs, KPIs, escalations and customer satisfaction metrics
Proven ability to improve, restructure or scale a support function
Experience managing multi-tier support models
Strong people leadership skills, including coaching, performance management and team development
Experience working with ticketing, CRM or service management tools
Strong stakeholder management skills, including the ability to communicate clearly with senior internal stakeholders and high-value customers
Comfortable working across more than one location, region or country

Job Responsibility

Lead and develop a customer support function across multiple locations
Define and embed best practice for excellent B2B customer service
Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support
Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction
Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement
Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar
Coach, mentor and develop support leads and support agents
Manage team performance, workload, resource planning and cross-location coverage
Act as an escalation point for high-value B2B customers and critical service incidents
Work closely with Product, Engineering, Revenue and Operations teams to improve customer outcomes

Fulltime

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

Head of Customer Journey and Product Delivery

The Head of Customer Journey Product Delivery is accountable for end-to-end deli...

Location

United States , Wilmington

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Significant senior leadership experience in product, change, or delivery roles within a complex, matrixed organisation, with proven accountability for end-to-end customer or journey outcomes
Strong understanding of journey-led and agile delivery models at enterprise scale, with the ability to balance speed, risk, controls, and operational resilience

Job Responsibility

Own delivery across assigned USCB Customer Journeys, with accountability for end-to-end journey performance, experience, and change outcomes
Ensure each journey delivers against agreed business priorities, customer needs, risk and control requirements, and operational performance targets, maintaining clear ownership across channels, products, and platforms
Lead senior product and delivery leaders aligned to journey teams, including Product Owners and partner teams across Technology, CX, Operations, Risk, and Controls
Translate USCB priorities into clear, outcome-based journey roadmaps and delivery plans, ensuring focus on material customer and business outcomes
Embed and continuously mature USCB Ways of Working across journey-aligned, persistent teams
Own the Product practice and being accountable for building / maturing the Product Owner capability and resource set across USCB
Sponsor effective quarterly planning (PI Planning), prioritisation, and dependency management, enabling empowered teams with clear decision rights and escalation paths
Lead journey-level prioritisation and sequencing of work in partnership with business, technology, and finance leaders
Provide transparent visibility to senior stakeholders on delivery progress, risks, trade-offs, and realised benefits
Partner closely with ExCo-1 leaders and Journey Owners, representing journey delivery performance and priorities in executive governance and decision forums

Fulltime

Head of Customer Retention

Location

Salary:

Not provided

OnTheGoSystems

Expiration Date

Until further notice

Requirements

You want to be doing the work, not just managing it. Your best weeks are the ones where you wrote the strategy, ran the analysis, drafted the comms, and shipped the experiment yourself. AI tools are part of your daily working stack. You use them to do more, not to escape doing. If you have been promoted away from doing the work and you miss it, this is the job
You have measurably moved a retention metric at a previous company. You can describe exactly how. Specific numbers. Specific actions. Specific results
You come from a self-serve B2B SaaS. SMB, prosumer, or developer tools. You know the difference between running a self-serve renewal motion and running an enterprise CSM team. You have done the former
You are data-fluent. You read funnels for fun. You can write SQL or instruct an analyst precisely
You decide. When you have 70% of the information, you commit and adjust. You do not escalate decisions back to your CEO that you were hired to make
You treat coordination as the cost of the work, not the substance of it.

Job Responsibility

Churn rate, renewal rate, and net revenue retention are yours. You set the targets. You build the plan. You ship the work. You report the results
Our NPS program and our public-rating surfaces (Trustpilot, Capterra, G2) are metrics you move. They are not projects you status-report on
You lead the existing Retention team and shape its evolution. You coach the team. You get more from the people on it than they are getting from themselves today. The team’s shape will evolve as your AI-amplified work scales
You work with Support, Engineering, and Product as your three core counterparts. Support is where today’s churn signal lives. You constantly mine what is trending and what customers are struggling with right now. You will not request reports from Support. You will use our internal intelligence tools and look yourself. Engineering and Product are where you ship retention-critical fixes. You arrive with business cases that make prioritization obvious
You report to the CEO directly. No layers. No fancy slides. Only results.

What we offer

A real metric to move. The authority to move it
Direct, regular access to the CEO. No politics. No committees
An AI-amplified working culture. The CEO uses AI tools daily for analysis, drafting, and strategic work. You are expected to do the same. We invest in the tooling and the team norms that let a small operation punch above its weight
Competitive senior-leadership compensation. Specifics with HR
100% remote since 2008. Strong async culture. Modest meeting load. Real flexibility on hours
Competent counterparts. Our engineering team ships. Our product team ships. Our support team is in daily contact with customers and produces real intelligence about what is breaking. You will not be the only person trying to make things happen
Direct access to customer intelligence. We have internal tools that let you probe support trends, ticket patterns, account behavior, and churn signals on demand. No reports to request. No meetings to schedule. The data is in front of you whenever you want to look
Generous time off. Education and conference budget. Hardware
A 17-year-old profitable company. Stability without bureaucracy

Fulltime

Head of Customer Success

A growing SaaS business is hiring a Head of Customer Success to lead Customer Su...

Location

United Kingdom , Liverpool

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior Customer Success leadership experience in SaaS
Track record improving retention, adoption and growth outcomes
Experience leading teams of 8 to 15 people
Strong commercial awareness, clear decision making, and confident stakeholder leadership

Job Responsibility

Set and deliver the Customer Success strategy
Lead retention performance and customer health (GRR and NRR)
Lead a multi-role team across Customer Success and onboarding
Own the lifecycle from onboarding through renewal, improving time to value
Reduce churn through early risk identification and proactive playbooks
Partner with Product, Sales and Support to improve customer outcomes
Build reporting and rhythm for senior leadership

What we offer

Quarterly + Annual Bonus + Bens
performance bonus

Fulltime

Head of Customer Success

A growing SaaS business is hiring a Head of Customer Success to lead Customer Su...

Location

United Kingdom , Manchester

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior Customer Success leadership experience in SaaS
Track record improving retention, adoption and growth outcomes
Experience leading teams of 8 to 15 people
Strong commercial awareness, clear decision making, and confident stakeholder leadership

Job Responsibility

Set and deliver the Customer Success strategy
Lead retention performance and customer health (GRR and NRR)
Lead a multi-role team across Customer Success and onboarding
Own the lifecycle from onboarding through renewal, improving time to value
Reduce churn through early risk identification and proactive playbooks
Partner with Product, Sales and Support to improve customer outcomes
Build reporting and rhythm for senior leadership

What we offer

Quarterly bonus
Annual bonus
Performance bonus

Fulltime

Head of Customer Success

Permate is seeking a strategic and hands-on Head of Customer Success to lead our...

Location

Vietnam , Ho Chi Minh

Salary:

Not provided

Permate

Expiration Date

Until further notice

Requirements

5+ years experience in Customer Success, Account Management, or Client Services in a SaaS or AdTech/MarTech environment
Proven success in managing teams of 5–15 people, including AMs, Success Managers, and Support roles
Strong command of customer lifecycle metrics, customer segmentation, and playbook execution
Experience working with CRM and CS tools (e.g., HubSpot, Salesforce)
Experience working with both enterprise clients and partner ecosystems (e.g., publishers, agencies)
Comfortable working in a rapidly changing, fast-paced environment with ambiguity
Fluent in both Vietnamese and English (written & spoken)

Job Responsibility

Commit to contributing personal value toward the company’s and department’s common goals
Commit to achieving personal objectives as set
Develop and execute a full-lifecycle customer success strategy (Onboarding → Activation → Adoption → Expansion → Renewal/Growth) ensure customer at all segment including enterprise, mid-market, SMBs achieve highest value from Permate platform, increasing customer retention, expansion, and NRR
Hire, coach, and manage a cross-functional team including, Customer Success Executives, and support staff
Segment customer service levels based on customer type (e.g., enterprise, SMB, publishers, agency)
Build standardized and scalable onboarding playbooks for brands, publishers and agencies
Ensure successful implementation and early wins during the first 30–90 days of account activation
Collaborate closely with Product, Sales, Marketing and Publisher Development to align education, support, and platform usage strategies
Identify and drive expansion opportunities through feature adoption and partnership growth strategy
Collaborate with Sales and Customer Solutions to renew and grow existing contracts

What we offer

Annual performance and salary reviews (salary increments every 6 months based on capability)
Receive 85% of the official salary during the probation period
13th-month salary and other holiday bonuses throughout the year
Annual health check-ups at reputable hospitals
Full welfare benefits and social insurance as per Vietnamese labor law
12 days of annual leave and other public holidays
Travel, lunch allowances, and free drinks/coffee at the mini bar
Great working environment with friendly and talented colleagues

Fulltime

Select Country

Head of Customer

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Head of Customer

Head Of Customer Marketing & Advocacy

Head of Customer Support – B2B SaaS / Technology

Head Of Customer Excellence & Commercial Operations

Head of Customer Journey and Product Delivery

Head of Customer Retention

Head of Customer Success

Head of Customer Success

Head of Customer Success

Our AI answers in your language