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Head of Customer Training Academy

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Airbus

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Location:
United States , Bingen

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Category:

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Contract Type:
Employment contract

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Salary:

150000.00 - 190000.00 USD / Year

Job Description:

The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus – Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus – Flexrotor.

Job Responsibility:

  • Manage Business Performance of Customer Training Center P&L
  • Manage Operations of Customer Training Center
  • Support Regional Sales, Marketing and Commercial Programs
  • Develop and Deploy the Training Strategy and Franchising Model
  • Continuous improvement Cycle
  • Other duties as assigned

Requirements:

  • Bachelor’s degree in business or related field or equivalent management consulting, project management and strategy experience required
  • Minimum ten (10) years of experience in roles demonstrating increasing responsibilities and customer-facing duties (ex: program management, financial and P&L management, operations, market development or B2B sales)
  • Multi-national, cross-cultural team immersion
  • Experience formulating and implementing business strategies, market development, organizational optimization and other areas with high impact on the end customer
  • Comfortable negotiating with and influencing customer senior and executive management
  • Proven track record of building lasting customer relationships, particularly in aviation services
  • Comfortable making decisions impacting $3 million + company assets or investments under complex or ambiguous circumstances
  • Project management in fields of aviation and defense a must
  • Formulate and execute on a strategic vision and plan, preferably in an international context or high-stakes context such as a P&L
  • Strong understanding of financial concepts as they relate to the management of a P&L: revenue, EBIT, elements of cost structure, etc.
  • Solutions oriented mentality with excellent problem-solving skills
  • Innovative mindset and eagerness to embrace emerging customer requirements, technology trends and regulatory policy to continuously improve Airbus – Flexrotor Training Academy
  • Ability to communicate effectively in verbal and written form in English
  • Exceptional communication skills
  • Ability to negotiate with and influence customers in a variety of settings: face-to-face meetings, formal written proposals, written correspondence and other
  • Ability to communicate clearly with customers, team members and company executives on progress and resolve conflicts
  • Full proficiency in Microsoft Office suite of products, including Excel, Project, Word, PowerPoint
  • Strong data analysis and database modeling skills
  • Authorized to Work in the US

Nice to have:

  • MBA preferred
  • Proficiency in other languages of the Airbus Group a plus (French, Spanish, German)
  • Experience with Enterprise software (Salesforce, others) a plus
What we offer:
  • relocation assistance for qualified positions
  • comprehensive compensation and benefits package

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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