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Airbus Logo Airbus · Customer Service

Head of Customer Support and Services – APAC region

Singapore · Job Posted February 21, 2026
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Job Description

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, inclusive and modern way.

Job Responsibility

  • Represent the ATR Customer and Support Services organization in Asia and Pacific region
  • Developing and executing the ATR support business strategies in the region of responsibility, in strict coordination with HQ, to achieve short and long-term goals
  • Fulfill the assigned financial objectives of revenue, debt level, service gross margins, OPEX, etc. as periodically defined in the budgeting process
  • Lead the Support & Services team in Singapore according to ATR leadership model & values while fostering a high performance culture
  • Collaborate closely with the aircraft sales team to support & enable sales campaigns in the region
  • Develop after-market products sales in accordance to HQ strategy & roadmap
  • Build close relationships with ATR air operators in region through permanent engagement
  • Improve customers satisfaction through supporting them in increasing ATR fleet profitability, availability, cost efficiency
  • Ensure full compliance with internal rules, regulations & policies in accordance with local and international legal requirement (including but not limited to HR, Ethics & Compliance, Health and Safety, etc.)
  • Maintain a close relationship with all stakeholders including SVPs, Managers, Customers, Key-Decision makers and external Service Providers / Suppliers
  • Lead processes to define and address solutions customer related crisis situations, coordinating internally and externally to ATR

Requirements

  • Degree in industrial engineering (preferably aeronautics)
  • More than 15 years' experience in the aviation industry
  • Technical background and knowledge of customer support and services operations, as well as technical, spare parts, logistics support and training
  • Management of a multicultural team up to 50 FTEs
  • Development of strategic & business vision
  • Understanding of Asian culture and multicultural environment
  • Corporate finance and Business Administration
  • Understanding of airlines Operations, Industry and economics
  • Ethics & Compliance high standards
  • Strong leadership, great communication & interpersonal skills
  • Walk the talk mindset
  • Be able to excel in high-pressure situations
  • English speaker

Nice to have

  • Good command of French language
  • Knowledge of Italian

What we offer

  • Competitive compensation package
  • Work-life balance
  • Well-being / health (supplementary health & welfare coverage…)
  • Wide choice of development programs for soft and hard skills
  • Diversity and inclusion
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