Head of Customer Support – B2B SaaS / Technology

Head of Customer Support – B2B SaaS / Technology Permanent Location: UK – Remote (travel to Oslo once a week) Salary: £70,000 - £90,000 (+ benefits) We are looking to recruit a Head of Customer Support for a growing global B2B SaaS organisation that provides digital technology solutions to education, enterprise and professional customers. They are looking for an experienced Head of Customer Support to lead and improve their B2B customer support operation across multiple locations. This is a senior leadership role for someone who can define what excellent customer support looks like in a B2B technology environment, build a scalable multi-tier support model, and use data, coaching and process improvement to raise standards across the team. This is a remote role however you will be expected to travel to my client’s office in Oslo, Norway at least once a week. As Head of Customer Support, you will be responsible for leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service. You will design and improve support processes, introduce clear performance metrics, manage SLAs, and develop the team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit someone who has led customer support, service desk, helpdesk or service delivery teams in a B2B SaaS, software, IT services or technology environment.