Head of Customer Success

As the Head of Customer Success at Turnkey, you’ll build and lead our post-sales function — combining technical support, customer success, and developer experience under one roof. You’ll own the full customer journey after launch: ensuring integrations go smoothly, issues are resolved quickly, and customers expand successfully on Turnkey’s platform. You’ll be responsible for hiring and developing a small but high-performing team, setting metrics and systems to measure success, and building the operational foundation for how Turnkey supports and grows its customer base. This is a player-coach role — you’ll jump into complex customer challenges yourself while building the structure that scales beyond you. The ideal candidate is both strategic and hands-on: equally comfortable debugging a customer’s API issue as designing the KPIs, playbooks, and processes that define a world-class customer organization.