Head of Customer Success Job at Heidi (New York)

New

Head of Customer Success

Our client is building a next generation platform used by law firms and in house...

Location

USA

Salary:

140000.00 - 175000.00 USD / Year

Jameson Legal

Expiration Date

Until further notice

Requirements

5+ years’ experience in Customer Success, Account Management or a similar client facing role within B2B SaaS
Experience managing enterprise or strategic customer relationships
Strong communication skills and confidence working with senior stakeholders
Able to demonstrate value through data, outcomes and commercial impact
Experience creating training or customer enablement content
Comfortable working in a fast paced, evolving environment
A self starter who enjoys building processes and functions from scratch

Job Responsibility

Leading implementations from kick-off to launch, including stakeholder mapping, workflow discovery and training
Driving adoption across core use cases and identify blockers early
Building repeatable onboarding processes that scale effectively
Owning renewal strategy across strategic customers
Identifying expansion opportunities using data and customer insight
Proactively managing risk and reduce churn
Building and managing relationships with senior stakeholders across enterprise accounts
Delivering business reviews focused on outcomes and value
Acting as a trusted advisor and primary point of contact
Designing and delivering a structured customer education programme

What we offer

equity
excellent benefits package
good scope to progress your career

Fulltime

Head of Customer Success

A growing SaaS business is hiring a Head of Customer Success to lead Customer Su...

Location

United Kingdom , Liverpool

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior Customer Success leadership experience in SaaS
Track record improving retention, adoption and growth outcomes
Experience leading teams of 8 to 15 people
Strong commercial awareness, clear decision making, and confident stakeholder leadership

Job Responsibility

Set and deliver the Customer Success strategy
Lead retention performance and customer health (GRR and NRR)
Lead a multi-role team across Customer Success and onboarding
Own the lifecycle from onboarding through renewal, improving time to value
Reduce churn through early risk identification and proactive playbooks
Partner with Product, Sales and Support to improve customer outcomes
Build reporting and rhythm for senior leadership

What we offer

Quarterly + Annual Bonus + Bens
performance bonus

Fulltime

Head of Customer Success

A growing SaaS business is hiring a Head of Customer Success to lead Customer Su...

Location

United Kingdom , Manchester

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior Customer Success leadership experience in SaaS
Track record improving retention, adoption and growth outcomes
Experience leading teams of 8 to 15 people
Strong commercial awareness, clear decision making, and confident stakeholder leadership

Job Responsibility

Set and deliver the Customer Success strategy
Lead retention performance and customer health (GRR and NRR)
Lead a multi-role team across Customer Success and onboarding
Own the lifecycle from onboarding through renewal, improving time to value
Reduce churn through early risk identification and proactive playbooks
Partner with Product, Sales and Support to improve customer outcomes
Build reporting and rhythm for senior leadership

What we offer

Quarterly bonus
Annual bonus
Performance bonus

Fulltime

Head of Customer Success

Permate is seeking a strategic and hands-on Head of Customer Success to lead our...

Location

Vietnam , Ho Chi Minh

Salary:

Not provided

Permate

Expiration Date

Until further notice

Requirements

5+ years experience in Customer Success, Account Management, or Client Services in a SaaS or AdTech/MarTech environment
Proven success in managing teams of 5–15 people, including AMs, Success Managers, and Support roles
Strong command of customer lifecycle metrics, customer segmentation, and playbook execution
Experience working with CRM and CS tools (e.g., HubSpot, Salesforce)
Experience working with both enterprise clients and partner ecosystems (e.g., publishers, agencies)
Comfortable working in a rapidly changing, fast-paced environment with ambiguity
Fluent in both Vietnamese and English (written & spoken)

Job Responsibility

Commit to contributing personal value toward the company’s and department’s common goals
Commit to achieving personal objectives as set
Develop and execute a full-lifecycle customer success strategy (Onboarding → Activation → Adoption → Expansion → Renewal/Growth) ensure customer at all segment including enterprise, mid-market, SMBs achieve highest value from Permate platform, increasing customer retention, expansion, and NRR
Hire, coach, and manage a cross-functional team including, Customer Success Executives, and support staff
Segment customer service levels based on customer type (e.g., enterprise, SMB, publishers, agency)
Build standardized and scalable onboarding playbooks for brands, publishers and agencies
Ensure successful implementation and early wins during the first 30–90 days of account activation
Collaborate closely with Product, Sales, Marketing and Publisher Development to align education, support, and platform usage strategies
Identify and drive expansion opportunities through feature adoption and partnership growth strategy
Collaborate with Sales and Customer Solutions to renew and grow existing contracts

What we offer

Annual performance and salary reviews (salary increments every 6 months based on capability)
Receive 85% of the official salary during the probation period
13th-month salary and other holiday bonuses throughout the year
Annual health check-ups at reputable hospitals
Full welfare benefits and social insurance as per Vietnamese labor law
12 days of annual leave and other public holidays
Travel, lunch allowances, and free drinks/coffee at the mini bar
Great working environment with friendly and talented colleagues

Fulltime

Head of Customer Success

Lead and empower a global Customer Success team at SaleCycle, safeguard revenue,...

Location

France , Paris

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

Minimum of 6+ years’ experience in Customer Success, Account Management, or a related role, with at least 3+ years in a people management position
Strong track record managing portfolio health, retention, and revenue risk
Experience working with KPIs, operational reporting, and CRM tools such as HubSpot
Excellent communication, stakeholder management, and leadership skills
You have excellent spoken, written and reading skills in French and English, and any additional languages you speak would be a plus

Job Responsibility

Customer Success Operations & Portfolio Health: Own the operational effectiveness of the Customer Success function, implementing and refining processes and tools that enable consistent, scalable delivery
Ensure strong CRM discipline and data accuracy across the team to support reporting, visibility, and data-driven decision-making
Actively manage the value, health, and risk profile of the team’s client portfolio, identifying revenue risks, resolving challenges, and proactively preventing client churn
Identify operational gaps and continuously improve ways of working to increase efficiency, clarity, and impact
Strategy, Optimisation & Scale: Lead the evolution of the Customer Success model, building a high-performing, scalable function that delivers strong customer outcomes efficiently across a large portfolio of accounts
Develop and enhance existing frameworks, processes, and service models to ensure the team can grow sustainably while maintaining quality and impact
Identify opportunities to automate, simplify, and optimise the customer journey through playbooks, segmentation, digital engagement, and smart use of technology
Create clear success motions for onboarding, adoption, retention, expansion, and risk management tailored to the Adopters segment
Use data, insight, and experimentation to continuously improve team productivity, customer engagement, and commercial performance
Scale and develop the team structure over time, ensuring the right people, capabilities, and operating model are in place to support business growth

What we offer

Flexible hybrid working
The Swile card to help cover your lunch expenses
Full coverage of the Alan health insurance plan
A day off on your birthday
Additional leave based on seniority
Regular events and after-work gatherings
Two remote work days per week
Up to 28 days of remote work from abroad per year
A monthly 'well-being and engagement' budget for each employee

Fulltime

Head of Customer Success

Luma’s Head of Customer Success will define what success looks like for the comp...

Location

United States , Palo Alto

Salary:

150000.00 - 200000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

8–12+ years in customer success, solutions consulting, or customer-facing leadership roles at high-growth SaaS, AI, or developer platform companies
Proven experience building or scaling customer success organizations in early-stage or rapidly scaling environments
Deep expertise in SaaS customer lifecycle management, onboarding strategies, retention models, and expansion frameworks
Comfortable working with enterprise customers and executive stakeholders across product, creative, and technical organizations
A builder’s mindset. You thrive in ambiguous environments and enjoy creating systems from scratch
Highly strategic but deeply hands-on. You are as comfortable defining a long-term vision as you are jumping into a customer call
Exceptional communicator who can translate complex technical capabilities into clear customer value
Strong cross-functional instincts and the ability to influence across Sales, Product, Engineering, and Marketing
A high-agency leader who moves quickly, takes ownership, and thrives in fast-moving startup environments

Job Responsibility

Build Luma’s customer success function from the ground up, designing the lifecycle from onboarding through long-term expansion
Define the customer success strategy that drives adoption, retention, and expansion across Luma’s growing customer base
Partner deeply with Sales to ensure seamless handoffs and to identify opportunities for expansion and deeper product adoption
Personally engage with Luma’s most strategic customers, helping them integrate our technology into their workflows and unlock entirely new capabilities
Design the systems that measure customer health, product adoption, and long-term value creation
Translate customer insights into actionable feedback for Product and Engineering, helping shape the evolution of the platform
Develop scalable onboarding and enablement programs that help customers quickly unlock value
Hire and lead a world-class Customer Success team that can support Luma’s global growth
Build the infrastructure, metrics, and operating rhythms that allow customer success to scale as the company grows
Act as the voice of the customer across the company, ensuring customer insights influence product direction and strategic decisions

Fulltime

Head of Customer Success

As Head of Customer Success, you will lead Abacum’s Customer Success team in New...

Location

United States , New York City

Salary:

200000.00 - 240000.00 USD / Year

Abacum Inc

Expiration Date

Until further notice

Requirements

Full professional proficiency in English (written and spoken)
7+ years in Customer Success / Account Management / Post-Sales leadership in a B2B SaaS environment (high-growth preferred)
3+ years leading and developing CS teams, including performance management and coaching
Proven experience owning outcomes across renewals, churn reduction, and expansion
Strong operational mindset: building playbooks, processes, tooling, KPIs, forecasting, and reporting
Experience building trusted relationships with senior stakeholders (Finance leadership strongly preferred)
Excellent communication and executive presence (written and verbal), plus strong organizational skills
A “high agency” mentality: hands-on leader who drives execution and raises the bar

Job Responsibility

Lead & scale a high-performing CS org
Own retention, renewals, and expansion
Drive adoption and customer outcomes
Be the voice of the customer internally
Lead by example with strategic accounts

What we offer

Competitive compensation including equity package
Competitive vacation policy
Access to Meditopia
Hybrid working model and flexible working hours
Personal development including language courses

Fulltime

Head of Customer Success

We're looking for an experienced and visionary leader to define and scale our Cu...

Location

Australia , Melbourne, Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling Customer Success functions, with a track record of success at a regional and/or global level
Demonstrated ability to work effectively across various market segments, including SMB, Mid-Market, and Enterprise
A strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
Exceptional leadership and communication skills, with the ability to influence and advocate for the Customer Success function at an executive level
Passion for delivering extraordinary customer experiences and a commitment to never settling for 'good enough.'
Hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships

Job Responsibility

Build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
Lead the development of a world-class customer experience, setting a high bar for quality and accountability
Build the framework for customer segmentation, tailored engagement models, and scalable lifecycle programs
Establish and maintain a deep understanding of our customers' needs across all customer segments and to serve as the executive sponsor for key customer relationships
Drive customer retention, satisfaction, and growth by implementing best-in-class processes and strategies
Work collaboratively with sales, product, and engineering teams to ensure customer feedback is integrated into product development and business strategy
Hire, lead, mentor, and inspire a growing team of Customer Success professionals to deliver exceptional results

What we offer

Flexible hybrid working environment, with 3 days in the office
Additional paid day off for your birthday and wellness days
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Select Country

Head of Customer Success

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Head of Customer Success

Head of Customer Success

Head of Customer Success

Head of Customer Success

Head of Customer Success

Head of Customer Success

Head of Customer Success

Head of Customer Success

Head of Customer Success

Our AI answers in your language