Head of Customer Success Job at 360 Resourcing Solutions (Liverpool)

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry, ...

Location

Germany , Hamburg

Salary:

Not provided

Appinio

Expiration Date

Until further notice

Requirements

5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
a strong results focus, consistently achieving ambitious growth targets regularly
communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders

Job Responsibility

Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

What we offer

Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Fulltime

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Head of Quality – Customer Reporting and Data Analytics

As Head of Quality – Customer Reporting and Data Analytics, your primary goal wi...

Location

United States , Miami, FL / Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years of experience in data analytics, business intelligence, or data product management
At least 3 years in a leadership or head-of-function role
Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
Experience leading cross-functional collaboration across product, engineering, and commercial teams
Exceptional analytical, strategic thinking, and communication skills
Knowledge of retail operations, shrinkage, and loss prevention analytics
Proven ability to build scalable reporting and analytics products from concept to market

Job Responsibility

Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

Fulltime

Head of Customer Success

Luma’s Head of Customer Success will define what success looks like for the comp...

Location

United States , Palo Alto

Salary:

150000.00 - 200000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

8–12+ years in customer success, solutions consulting, or customer-facing leadership roles at high-growth SaaS, AI, or developer platform companies
Proven experience building or scaling customer success organizations in early-stage or rapidly scaling environments
Deep expertise in SaaS customer lifecycle management, onboarding strategies, retention models, and expansion frameworks
Comfortable working with enterprise customers and executive stakeholders across product, creative, and technical organizations
A builder’s mindset. You thrive in ambiguous environments and enjoy creating systems from scratch
Highly strategic but deeply hands-on. You are as comfortable defining a long-term vision as you are jumping into a customer call
Exceptional communicator who can translate complex technical capabilities into clear customer value
Strong cross-functional instincts and the ability to influence across Sales, Product, Engineering, and Marketing
A high-agency leader who moves quickly, takes ownership, and thrives in fast-moving startup environments

Job Responsibility

Build Luma’s customer success function from the ground up, designing the lifecycle from onboarding through long-term expansion
Define the customer success strategy that drives adoption, retention, and expansion across Luma’s growing customer base
Partner deeply with Sales to ensure seamless handoffs and to identify opportunities for expansion and deeper product adoption
Personally engage with Luma’s most strategic customers, helping them integrate our technology into their workflows and unlock entirely new capabilities
Design the systems that measure customer health, product adoption, and long-term value creation
Translate customer insights into actionable feedback for Product and Engineering, helping shape the evolution of the platform
Develop scalable onboarding and enablement programs that help customers quickly unlock value
Hire and lead a world-class Customer Success team that can support Luma’s global growth
Build the infrastructure, metrics, and operating rhythms that allow customer success to scale as the company grows
Act as the voice of the customer across the company, ensuring customer insights influence product direction and strategic decisions

Fulltime

Manager of Customer Success

As a Manager of Customer Success, you’ll lead a team of Customer Success Manager...

Location

Philippines , Manila

Salary:

Not provided

SafetyCulture

Expiration Date

Until further notice

Requirements

At least 8 years of Customer Success or Account Management experience
At least 5 years of people leadership experience (preferably in SaaS or a tech-driven company)
Experience managing Scaled or High-Velocity Customer Success motions, supporting 200+ accounts per CSM
Strong coaching and team development skills, with a passion for scaling Customer Success practices
Analytical and data-driven — able to translate insights into action
Proficiency with Customer Success tools (e.g., Gainsight, Totango, Vitally, Salesforce, ChurnZero)
Excellent communication, leadership, and cross-functional collaboration skills
Ability to thrive in a fast-paced, rapidly changing environment
Based in Manila and comfortable working AMER timezone hours (Night Shift) with a global team

Job Responsibility

Coach your team to ensure customers achieve their desired outcomes with SafetyCulture, resulting in strong retention, deeper use-case adoption, and expansion opportunities
Guide CSMs to position key product features that align with customer goals — helping customers realize SafetyCulture’s full value across their operations
Proactively identify and address renewal risks using customer health scores, behavioral data, and strategic playbooks to safeguard revenue and customer relationships
Optimize a high-volume success motion by blending digital engagement, automation, and targeted human touchpoints — enabling efficiency without sacrificing impact
Use customer insights and usage trends to coach your team, prioritize their portfolios, and inform strategies that drive engagement, retention, and advocacy
Leverage Customer Success tools (e.g., Gainsight, Salesforce) to drive team efficiency, scale communications, track KPIs, and improve visibility into customer health
Ensure customers connect SafetyCulture to real business value — including improved productivity, hours saved, reduced risk, and safer workplaces
Partner closely with Sales, Product, Support, and Engineering to advocate for customer needs and ensure a seamless customer experience across the journey
Mentor and develop CSMs, supporting performance, continuous improvement, and career growth through regular coaching and feedback
Work directly with your team on key account strategies, helping them execute engagement plans that address onboarding, adoption, and long-term value realization

What we offer

Catered lunches
Team events
Cool merch
Dogs in the office
Equity for every full-time team member

Fulltime

Head of Customer Success

We're looking for an experienced and visionary leader to define and scale our Cu...

Location

Australia , Melbourne, Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling Customer Success functions, with a track record of success at a regional and/or global level
Demonstrated ability to work effectively across various market segments, including SMB, Mid-Market, and Enterprise
A strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
Exceptional leadership and communication skills, with the ability to influence and advocate for the Customer Success function at an executive level
Passion for delivering extraordinary customer experiences and a commitment to never settling for 'good enough.'
Hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships

Job Responsibility

Build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
Lead the development of a world-class customer experience, setting a high bar for quality and accountability
Build the framework for customer segmentation, tailored engagement models, and scalable lifecycle programs
Establish and maintain a deep understanding of our customers' needs across all customer segments and to serve as the executive sponsor for key customer relationships
Drive customer retention, satisfaction, and growth by implementing best-in-class processes and strategies
Work collaboratively with sales, product, and engineering teams to ensure customer feedback is integrated into product development and business strategy
Hire, lead, mentor, and inspire a growing team of Customer Success professionals to deliver exceptional results

What we offer

Flexible hybrid working environment, with 3 days in the office
Additional paid day off for your birthday and wellness days
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

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