Head of Customer Success, LHH

LHH

Location:
United States

Category:
Consulting

Contract Type:
Employment contract

Salary:

115000.00 - 150000.00 USD / Year

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Job Description:

Global Customer Success is a highly specialized team within LHH responsible for managing the Firm’s largest and most complex global accounts. LHH has built the most comprehensive infrastructure devoted to the delivery, coordination, and seamless implementation of Talent Management services. This position provides strategic leadership and direction for the North American Customer Success organization focused on their most critical and high-value accounts. The role oversees a team of Customer Success Directors ensuring exceptional customer outcomes and long-term partnership success.

Job Responsibility:

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships
Manage team workload effectively, balancing priorities and assessing new client support requests for scope and impact
Lead, mentor, and develop direct reports, including onboarding and training new team members, while maintaining high engagement and performance across the team
Act as the Customer Success lead for highly complex global accounts when needed, ensuring seamless execution and client satisfaction
Oversee the delivery of all tasks and commitments on time, within budget, and to the highest quality standards, following established best practices and current LHH sales and marketing guidelines
Serve as a trusted subject matter expert for internal and external stakeholders, orchestrating global account operations effectively
Leverage key performance metrics to identify areas for improvement and lead initiatives to strengthen account performance
Deliver compelling client presentations, showcasing new LHH products and services to drive engagement and adoption
Proactively prepare for partner reviews by compiling comprehensive account reports, including data analysis and insights presented in clear, impactful formats
Build and maintain strong client relationships to ensure account retention and long-term partnership growth
Plan and lead the implementation of multiple complex global accounts, including global rollouts and event management across all LHH solution offerings, in alignment with contractual obligations

Requirements:

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

What we offer:

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Additional Information:

Job Posted:
November 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head of Customer Success

LHH

Location:United States

Category:Consulting

Contract Type:Employment contract