Head of Customer Solutions

We are building the enterprise foundation for AI governance and observability. Founded in 2021 and backed by Y Combinator (S21), this company was started by former enterprise technology leaders who experienced firsthand the complexity of deploying reliable AI systems inside large organizations. What began as an internal effort to solve AI reliability challenges has evolved into a comprehensive AI governance and observability platform serving Fortune 2000 enterprises. With ~20 employees and a newly built GTM team (3 AEs, 3 BDRs), the company is at a true inflection point. Product ambition and enterprise demand are strong. The next chapter requires operational rigor, enterprise sales discipline, and predictable execution. This is a rare opportunity to architect and scale the entire enterprise revenue engine. The Head of Customer Solutions reports directly to the CEO and owns one mandate: You ensure every customer has a clear success plan, actively uses the platform, renewals are predictable with low churn, customers view you as a trusted partner, Product and Engineering have clear insight into customer needs through your feedback, and you lead the important conversations that strengthen long term relationships. This is not a maintenance leadership role. It is a build-and-architect role. You will establish the systems, structure, and discipline required to support long-term enterprise scale.