Head of Customer Service Job at Blu Digital (London)

Head of Customer Service

Are you ready to lead a Customer Service team undergoing a major transformation ...

Location

Spain , Madrid

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)

Job Responsibility

Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience

What we offer

Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Customer Service Representative

This role involves delivering excellent customer service in a financial services...

Location

United Kingdom , Epsom

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Background in financial services or a regulated industry
experience in a fast-paced telephone customer service environment
excellent organisational skills and attention to detail
strong written, verbal, and listening communication skills
ability to manage multiple tasks and switch priorities when needed
logical, analytical approach to problem-solving
fast learner with a strong sense of curiosity
IT literate with the ability to use a range of software and internal systems
team-oriented with a proactive and flexible mindset

Job Responsibility

Maintain up-to-date knowledge of all products and services offered by our client and their affiliated companies
handle telephone enquiries from existing mortgage and savings customers, providing prompt, accurate, and helpful responses
clearly explain products and services within the scope of the client's regulatory classification as an 'information only' provider, avoiding advice or guidance
carry out all aspects of mortgage account administration, including completions, redemptions, payments, product transfers, lease extensions, and general enquiries
prepare and send standard or dictated customer correspondence, including handling lost account enquiries
perform cashiering duties at Head Office, including opening, closing, amending, and processing transactions on savings accounts using internal systems
manage changes to customer and account information such as address updates, notice requests, and nominated bank account amendments
administer ISA transfers and assist with account registration procedures
support other departments as required, such as Loans Underwriting and the New Business Team
assist with system testing for new products and features

What we offer

Friendly, supportive team culture
training and development opportunities
varied and rewarding role within the financial services sector
opportunity to make a meaningful impact on customer experience

Fulltime

Customer Service Advisor

We are looking for a passionate and enthusiastic Customer Service Advisor to joi...

Location

United Kingdom , London

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills that shine through in every interaction
Strong problem-solving abilities to tackle challenges head-on
A knack for working independently as well as part of a dynamic team
Proficiency in using customer service software to enhance customer interactions
Previous experience in a customer service role is preferred but not essential

Job Responsibility

Assist customers with inquiries and purchases during the exciting summer sale
Provide detailed product information and support
Resolve customer issues promptly and efficiently, ensuring a positive experience
Maintain accurate records of customer interactions
Collaborate with team members to ensure a seamless sales process

What we offer

Be part of a friendly and supportive team that values your contribution
Enjoy the flexibility of hybrid working, balancing home and office life
Gain valuable experience in the retail industry while working with luxury products
Embrace a fun work environment where your ideas are welcomed and celebrated

Parttime

Customer Service Administrator

Temporary Customer Service Administrator position providing essential support ac...

Location

United Kingdom , Basildon

Salary:

12.36 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong communication skills and a customer-first mindset
Proactive and detail-oriented approach
Previous experience in customer service or order processing
SAP knowledge is a plus
Ability to work independently and manage multiple tasks efficiently

Job Responsibility

Responding to customer queries related to orders, deliveries, returns, and refunds via email and phone
Processing blocked internet orders and refunds using SAP
Managing returns, exchanges, and refund requests
Handling purchase orders
Liaising with the head office to resolve consumer issues
Organising customer samples for sales and marketing teams
Arranging DPD collections and deliveries, tracking parcels, and processing claims
Receiving deliveries and booking in orders, spare parts, and discontinued stock
Supporting stock take activities

Parttime

Customer Service Advisor

Join our client, a thriving manufacturing company, where your skills will be val...

Location

United Kingdom , Bridgwater

Salary:

24720.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills with previous customer service experience
Polite, friendly, and professional demeanour that builds trust and rapport
Strong organisational skills and attention to detail, ensuring nothing slips through the cracks
Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment
Analytical skills to tackle challenges head-on and find effective solutions
A positive can-do attitude that inspires confidence and motivates others
Driven and self-motivated, always looking for ways to improve and excel

Job Responsibility

Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression
Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers
Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued
Handle complaints effectively, turning challenges into opportunities for improvement
Learn and adhere to all company procedures and requirements, becoming a key player in the team
Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties
Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting
Provide support to the external Sales team, helping them achieve their goals
Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis

What we offer

Generous holiday entitlement (with the option to purchase 3 additional days each year)
Cycle to work scheme
Free on-site parking
Full gym membership discount
Competitive pension scheme
Access to an award-winning Employee Assistance Programme

Fulltime

Customer Service Administrator

Join Our Team as a Customer Service Administrator! Do you thrive in a fast-paced...

Location

United Kingdom , Bromley

Salary:

25000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proactive Attitude: You take initiative and are always ready to tackle challenges head-on
Strong Multitasking Abilities: Manage a varied and demanding workload with grace and efficiency
Excellent Time Management: A good timekeeper who prioritises tasks effectively
Creative Problem Solver: A lateral thinker who can find solutions to unexpected issues
Attention to Detail: You have an eagle eye for detail to ensure accuracy in all tasks
Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word
In-Office Collaboration: Must be available to work in the office three days a week for team synergy

Job Responsibility

Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders
Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently
Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage
Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed
Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay
Daily Reporting: Send daily shipping reports to corporate customers to keep them updated
Email Management: Oversee two busy email addresses, ensuring prompt responses
Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution
Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements
Account Setup: Set up new customer accounts and perform necessary security checks

Fulltime

Customer Service Executive

We are working with a highly successful business in Rainham who are looking for ...

Location

United Kingdom , Rainham

Salary:

27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experienced in B2B sales
Ability to work well under pressure
Strong communication skills to engage at all levels, both internally and externally
Proficient in Microsoft Excel, Word, and Office packages
Results-driven and self-motivated team player with a keen desire to succeed
Attention to detail and a customer-focused mindset
Numerate and commercially astute

Job Responsibility

Achieve and exceed individual territory sales targets in line with company budget
Manage and ensure profitable growth within your given account portfolio
Contact all customers by telephone as directed, ensuring no cause for complaint or conflict
Respond to all inbound calls and emails in accordance with company policy
Process all sales orders efficiently and within stated time limits
Address customer enquiries promptly and courteously
Advise customers on out-of-stock items and provide suitable alternatives
Complete management information reports as required by the customer
Monitor margin issues and report them to the relevant external salesperson and Business Development Manager
Communicate with all appropriate departments to meet set objectives for individual accounts

Fulltime

Head of Customer Service

Blu Digital

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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Job Posted:
January 11, 2026