Head of Customer Service - Global Job at Cogoport (Singapore)

Global Head of Cross-Sell

Waystone is a leading asset-servicing solutions provider of institutional govern...

Location

Ireland , Dublin

Salary:

Not provided

Waystone Governance Ltd.

Expiration Date

Until further notice

Requirements

Proven experience in commercial strategy, customer success, or sales leadership roles with a strong track record of driving revenue growth from existing clients through cross‑sell and upsell initiatives
Demonstrated experience building and applying data‑driven targeting, segmentation, and prioritization models to support scalable commercial execution
Deep understanding of CRM systems, data capture disciplines, pipeline management, and sales governance, with the ability to design and embed scalable global processes
Ability to operate effectively across Sales, Product, Technology, Operations, and Country leadership, influencing senior stakeholders and aligning diverse teams behind shared objectives
Strong stakeholder management, communication, and presentation skills, with the ability to drive alignment and execution across geographies and functions
Experience designing and implementing scalable commercial operating models, lifecycle engagement frameworks, and governance structures to support long‑term growth
Extending and nurturing strong relationships with key stakeholders, including institutional investors, investment funds, and asset managers, is vital for establishing Waystone as a trusted partner in the industry
The asset management industry is constantly evolving, and you should be open to innovation, adaptable to change, and willing to explore innovative approaches to enhance the company's sales performance
Upholding high ethical standards in all interactions, reinforcing Waystone's reputation as a trustworthy partner in the industry
Bachelor's degree in Business Administration, Finance, or a related field (MBA preferred)

Job Responsibility

Define and own the global white space mapping strategy across the client base, identifying the highest‑value and highest‑propensity cross‑sell opportunities
Develop and refine Ideal Customer Profiles (ICPs) for priority products and services, translating client data into actionable target account plans for regions and relationship managers
Design and implement a structured client lifecycle engagement framework, including annual account reviews, product roadmap discussions, and customer success‑style engagement cadences
Ensure all client interactions are insight‑led, commercially focused, and consistently applied across regions
Partner with Marketing to embed campaigns, messaging, and thought leadership into lifecycle touchpoints
Partner with Country, Product, and Business Development teams to define required client data standards and usage
Ensure a consistent global view of client attributes, including structure, distribution footprint, and regulatory exposure
Drive improved data to enable more effective targeting and prioritization of opportunities
Work with Technology, CRM, and Operations teams to define how client and opportunity data is captured, governed, and maintained
Establish clear processes for lead creation, qualification, ownership, and progression

Fulltime

Global head of sustainable finance relationship management

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s o...

Location

United Kingdom , London

Salary:

Not provided

Moody's

Expiration Date

Until further notice

Requirements

Proven track record of sustained sales success, including driving accelerated growth, consistently exceeding ambitious commercial targets, and scaling revenue across complex, multi region environments
Exceptional ability to build, deepen, and sustain trusted relationships with senior decision makers, including C suite executives, boards, issuers, intermediaries, and key market influencers
Comprehensive understanding of global debt capital markets and the broader financial ecosystem, including credit markets, issuer behavior, market structure, competitive dynamics, and evolving regulatory and investor expectations
Strong domain expertise in Sustainable Finance
Operates with a strong sense of urgency: Acts with high speed of execution and holds others accountable
Leads with empathy, integrity, and cultural awareness
Demonstrates intellectual curiosity and adaptability, with a strong appetite for continuous learning
Relentlessly focused on delivering measurable outcomes and sustainable value
Acts as an agile change champion, proactively driving transformation
Inspires and motivates others by setting a compelling vision and strategic direction

Job Responsibility

Lead a global team of direct, commission-based sales professionals to deliver against sales targets
Develop and implement the strategic and tactical sales and marketing plan in close collaboration with the Global and Regional Heads of Relationship Management and other internal stakeholders
Collaborate with generalist Relationship Managers to position the Sustainable Finance offering as a key differentiator
Develop and execute extensive outreach programs targeting issuers, intermediaries, local industry associations, and other financial market stakeholders (with an expectation to spend approximately 30% of time meeting customers globally)
Analyze and understand the key underlying dynamics of sustainable and transition finance across different regions
Work proactively with the Product Management team on product needs, ideas, and concepts, and identify business opportunities for new product development through market and customer engagement
Partner with marketing and product strategy teams to drive marketing initiatives
Identify opportunities to leverage data and technology to improve sales enablement and operational efficiency
Act as a speaker or facilitator at expert panels during internal and external meetings and conferences
Drive continuous service improvement with a focus on revenue generation and customer retention

Global Head of GTM Recruiting

We are seeking an experienced GTM Recruiting Leader to drive all sales recruitin...

Location

United States , San Francisco; New York

Salary:

250000.00 - 300000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

10+ years of recruiting leadership experience with a focus on sales and GTM roles
Proven track record of building and scaling sales organizations in high-growth environments
Deep expertise in recruiting across multiple sales functions including AEs, SEs, CS, RevOps, and Professional Services
Strong leadership skills with experience managing and developing recruiting teams
Strategic mindset with the ability to balance long-term planning with tactical execution
Data-driven approach to recruiting with strong analytical and reporting capabilities
Excellent stakeholder management and ability to influence senior sales leadership
Experience with modern recruiting tools and technologies (ATS, sourcing tools, candidate engagement platforms)
Knowledge of market dynamics and sales compensation trends
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Lead end-to-end recruiting strategy: Develop and execute comprehensive recruiting strategies for all sales and GTM functions across the globe
Build high-performing teams: Partner with sales leadership to identify, attract, and hire top talent for Solutions Engineering, Account Executives, Customer Success, Revenue Operations, and Professional Services roles
Scale sales recruiting operations: Design and implement scalable recruiting processes, workflows, and systems to support rapid growth while maintaining quality of hire
Talent pipeline development: Build and maintain robust talent pipelines for current and future hiring needs across all sales disciplines
Team leadership: Manage and mentor a team of sales recruiters and global leaders, providing coaching, guidance, and professional development opportunities
Stakeholder partnership: Serve as a trusted advisor to our CRO and sales leadership, providing market insights, compensation guidance, and talent strategy recommendations
Metrics and reporting: Establish key recruiting metrics, track performance against goals, and continuously optimize recruiting effectiveness
Employer branding: Collaborate with marketing and talent brand teams to strengthen our employer value proposition in the sales community

What we offer

Highly competitive cash compensation, equity, and benefits

Fulltime

Head of Global Supply Chain Solutions and Fulfillment

The Head of Global Supply Chain Solutions and Fulfillment is responsible for dri...

Location

United States , San Diego

Salary:

167000.00 - 251000.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Supply Chain, or related field, or 10+ years’ relevant management experience
6–10 years’ experience in supply chain, logistics, distribution, or order fulfilment, preferably within the medical device or healthcare sector
Minimum of 5 years of direct leadership experience in a global or matrixed organization
Demonstrated experience in building governance, process discipline, and fulfilment performance metrics
Strong financial acumen with proven ability to connect operational outcomes to business results
Experience managing global order fulfilment operations, including trade compliance and customer delivery
Ability to travel globally up to 30%

Job Responsibility

Negotiate with key business partners globally to gain alignment on fulfilment vision, priorities, and project selection
Lead cross-functional collaboration across logistics, distribution, and trade to ensure delivery of strategic initiatives
Align fulfilment strategies with overall business objectives, building strong partnerships with commercial, corporate, and operations teams
Balance global strategy with regional execution to ensure consistent and scalable fulfilment outcomes
Oversee the global order fulfilment process to ensure accuracy, timeliness, and efficiency
Drive initiatives that improve service levels and customer satisfaction across all channels and regions
Solve complex fulfilment issues by identifying and addressing root causes to improve accuracy, productivity, and quality
Champion process standardization, compliance, and scalability across the global fulfilment network
Develop, track, and report performance metrics (OKRs, KPIs) that drive fulfilment excellence and business value
Support short- and long-term operational strategies including customer experience, operational excellence, cost savings, and talent development

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Fulltime

Head of Customer Experience, EMEA

We are looking for a Senior Director to lead our EMEA Customer Experience organi...

Location

United Kingdom , London

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Significant experience in B2B SaaS at a senior management level
Extensive experience managing 'leaders of leaders' (Directors/Managers)
Experience managing large P&Ls and distributed teams across the EMEA region
Experience managing diverse functions beyond just 'CS'
Understanding of the mechanics of Renewals/Forecasting
Experience leading technical or advisory teams (Professional Services, Consulting, or People Science)
Track record of stepping into complex operational environments, diagnosing root causes, and implementing structure to scale
Comfortable owning a retention number
Understanding of how to partner with Sales to drive expansion and protect the base
Ability to hold your own in a negotiation with a Procurement team or a CHRO

Job Responsibility

Lead the Regional Strategy
Own the EMEA Region
Define the post-sales strategy for the region
Adapt global playbooks to fit the nuances of the UK, DACH, and emerging markets
Operate with significant autonomy
Make high-velocity decisions to drive regional growth
Executive Partnership
Be the primary counterpart to the VP of Sales, EMEA
Align on everything from forecast accuracy to go-to-market strategy
Orchestrate a Unique Multi-Disciplinary Team

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Head of Global Business Solutions

The Head of GBS is a strategic leader responsible for executing the global GBS s...

Location

United States , Deerfield

Salary:

306000.00 - 374000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field (MBA preferred)
10+ years of progressive leadership in global shared services or transformation
Deep understanding of GBS models, automation (RPA, AI), and digital transformation
Continuous improvement – Lean Six Sigma is a plus
Proven ability to lead diverse, global teams and influence across a matrixed organization
Strong performance management and value realization capabilities
Excellent stakeholder engagement and executive communication skills

Job Responsibility

Define and implement the global GBS strategy in alignment with corporate priorities
Drive digital transformation, automation, and continuous improvement across all service lines
Champion standardization, innovation, and scalability in processes and service delivery
Act as a trusted advisor to executives on shared services and enterprise transformation strategies
Oversee global service delivery to ensure performance against SLAs, KPIs, and financial targets
Embed a customer-centric, outcome-driven operating model
Establish governance frameworks, accountability models (e.g., RACI), and dashboards to track value creation and performance
Ensure compliance with internal controls, policies, and regulatory standards while proactively managing risks
Set the strategic direction for the GBS PMO, ensuring alignment with enterprise goals
Establish project management standards, templates, and governance processes across the organization

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Select Country

Head of Customer Service - Global

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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