Head of Customer Service

Head Actuarial Global Service Line

As head of global service line actuarial, you will oversee and lead the actuaria...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master’s degree in Finance, a degree in Management, Business Administration or equivalent and experience leading actuarial projects or function
Candidates with recognized actuarial professional certifications preferred
Fluent in English
10+ years leadership experience in multicultural context
Strong analytical skills

Job Responsibility

Manage the global actuarial service line end2end
Act as spearhead for cross-collaboration between locations
Ensure growth and expand the current client footprint by developing innovative solutions and transforming processes
Ensure the delivery of excellent customer services and best-in-market actuarial and risk management services
Forge strong customer relationships, partnering with clients, executive leaders, key stakeholders and global finance, actuarial and risk management functions across Allianz around the globe
Drive a high performance and talent management culture by encouraging cross-team collaboration and leading by example to achieve positive results and continuously upskilling
Embrace new technologies and upgrading teams’ capabilities to sustain future-readiness

What we offer

Fixed salary compensation along with fixed benefits
Flexible benefits that can be individually customized
Additional vacation days
Rewards and Recognition Program
Complete training curricula available
All you can read with Bookster
Share Purchase Plan
Allowances for special events
Flexible working environment
Medical services

Fulltime

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...

Location

United States , New York

Salary:

275000.00 - 315000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

15+ years of leadership experience in DTC, global digital commerce, and digital strategy
Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
Strong people leader with experience developing leaders and large global teams
Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
Customer-obsessed, with the ability to translate customer needs into actionable strategies
Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners

Job Responsibility

Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

New

Head of Customer Due Diligence, APAC

As part of our regional growth, we are looking for a strategic and experienced l...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
Willing to travel regionally and globally as required

Job Responsibility

Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

Head of Global Delivery Center – SAP

We are seeking an experienced and visionary Head of GDC – SAP to lead our Global...

Location

Brazil , São Paulo

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Business Administration, or related field (Master’s preferred)
2+ years of experience in SAP consulting and delivery, with at least 5 years in a senior leadership role
Proven track record in managing large-scale delivery centers, global teams, or shared services
Strong understanding of SAP products, implementation methodologies, and emerging technologies
Experience in budget management, operational governance, and performance management
Exceptional leadership, communication, and stakeholder management skills
Fluency in English (other languages are a plus)

Job Responsibility

Define and execute the strategy for the SAP Global Delivery Center, aligned with corporate objectives
Drive operational excellence, cost efficiency, and continuous improvement across delivery functions
Partner with global and regional leadership to ensure scalability and growth of the SAP practice
Oversee day-to-day GDC operations, including project delivery, resource allocation, and quality control
Establish governance models, KPIs, and reporting structures to track performance and ensure accountability
Ensure compliance with company policies, client requirements, and regulatory standards
Recruit, develop, and retain top SAP talent to support GDC operations
Design and implement training, certification, and career development programs
Foster a culture of collaboration, high performance, and continuous learning
Act as the key point of contact for major SAP clients supported by the GDC

Fulltime

Head of Global Supply Chain

iBUILT is transforming the way the world builds by integrating technology, stand...

Location

Salary:

Not provided

iBUILT

Expiration Date

Until further notice

Requirements

8+ years of global supply chain and sourcing experience in building materials and the construction industry
Experience and prior success with digital procurement and supply chain management systems and have hands on experience with supply chain management software including Procore, Sage 300 and ERP programs (enterprise level preferred)
Familiarity with procedural best practices in international procurement and SCM
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills
Ability to lead, train and mentor employees
Bachelor’s degree in Business, Architecture, Engineering, Business Systems, or Supply Chain Management
Language: English required

Job Responsibility

Overhaul our procurement and supply chain strategy, protocols and procedures, introducing best practices in every aspect of our supply chain management and procurement processes including procurement, inventory management, global logistics, administrative processes, office premises, customs, tariffs, insurances, etc.
Work hand in hand with our technology team to develop and oversee the implementation of a fully digitized global procurement approach that will include two-way automated communication for pricing, ordering and inventory management, using our existing (Procore and Sage 300 along with new enterprise and productions management software systems
Identify and qualify best-in-class suppliers from across the globe, negotiate appropriate agreements to assure quality, service and price stability and implement policies and practices to build and maintain successful partner relationships
Collaborate with our manufacturing, finance operations, engineering, business development and other functional teams in order to optimize your department’s contribution to iBUILT’s overall success
Define supply chain metrics performance metrics for measurement, comparison and evaluation of supply chain factors, such as product cost, quality, and forecasts
Review and update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws

What we offer

competitive salary and benefits package

Fulltime

Head of Customer Service - Global

Cogoport

Location:
Singapore, Singapore

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 07, 2025

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