Head of customer operations Job at Elegant Knitting International (Pvt) Ltd (Malwana)

Head of Operations

Cogoport is currently expanding globally, and we are looking to hire a Head of O...

Location

Thailand , Bangkok

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

8+ years of customer success or customer operations in logistics & supply chain industry/ B2B SaaS companies/Tech Companies
Have prior experience of managing teams with ability to inspire & set a strong culture of belonging & ownership
Have a strong entrepreneurial mindset & is a self-starter
Preferably have a strong knowledge or interest in the logistics & supply chain industry

Job Responsibility

Hire & groom the operations team for the business who will manage the entire order flow for Cogoport – liaise with customer to get necessary documentation & schedules for order processing, work with supply partners to ensure pricing guarantee & order confirmation and work closely with finance to facilitate invoicing, payment & collections process
Propose & conduct training programs for the team to ensure strong compliance to internal SLAs & processes, platform data capture & act as a primary conduit for promoting NPS
Work closely with the supply, sales & finance team to provide a superior customer experience & pricing for both consumers & supply partners
Set up best practices across the organisation based on industry standards while at the same time capturing local nuances to ensure the best-in-class experience for both consumers & supply partners
Build a strong team of managers & associates and set a strong culture of ownership, problem solving & customer centricity within the organisation

Fulltime

Head of Customer Due Diligence, APAC

As part of our regional growth, we are looking for a strategic and experienced l...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
Willing to travel regionally and globally as required

Job Responsibility

Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

Head of Operations, EMEA

The Head of Operations is a senior leadership role responsible for driving opera...

Location

United Kingdom , London

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10–12+ years in regional operations, program management, or solutions delivery
5+ years in senior leadership roles
Proven ability to lead and scale diverse, distributed teams across multiple countries within a region
Strong capability in shaping and executing operational strategy at the regional level
Keen interest in Everseen's technology solutions
Familiarity with enterprise software deployments, networking, containerization (Linux, Docker/Podman), and automation (Ansible)
Expertise in governance, capacity planning, and process optimization
Proficiency with project management software, including Microsoft 365, Jira, and Teamwork
Strong track record of cross-functional alignment with Product, Engineering, and Sales
Exceptional communication and stakeholder management skills

Job Responsibility

Own the operational strategy for the region, aligning local execution with global priorities
Lead and manage Senior Operations Managers and their teams, ensuring project success, customer satisfaction, and operational excellence
Define regional KPIs and performance metrics, ensuring consistent tracking, reporting, and accountability
Partner with the VP of Operations to translate company-wide strategic goals into actionable regional initiatives
Oversee all capacity and resource planning within the region
Act as the ultimate point of escalation for regional operational and customer challenges
Ensure consistency of operational standards, processes, and documentation across the region
Drive continuous improvement and innovation in regional operations
Work closely with Sales, Engineering, and Product leadership to ensure seamless regional delivery of customer solutions
Represent regional operational needs in global planning discussions

Fulltime

Head of Customer Support

This role will lead our Japan Customer Success team in servicing our Square sell...

Location

Japan , Tokyo

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in both English and Japanese
4+ years of direct people management experience with a coaching mindset
Managed a team of 20+ individuals in a high volume environment
Experience building and scaling Customer Support teams (customer success, call center, sales/customer service operations), preferably in a fast-paced startup and/or tech environment
The ability to effectively influence and communicate to folks across a wide range of backgrounds, levels and teams
Creative problem-solving abilities, with a sense of calm under pressure
Evidence of quick, high-quality decision making, in the presence of multiple (sometimes conflicting) priorities
A strong sense of empathy and a love for helping people
A passion for Square and ensuring an outstanding customer experience

Job Responsibility

Lead the Japan Customer Success team providing a best-in-class customer service to our sellers across Japan
Set and drive the Customer Success strategy for Japan, and ensure alignment with the overall global strategy
Coach and mentor team members with a focus on fostering a culture of learning and curiosity, driving performance, professional development and upstream thinking
Accountable for all operational performance, budget management and continuous improvement in customer service, including the performance of our BPO Partners
Drive improvements in customer satisfaction, cross-selling/up-selling, and operational efficiency across all channels
Partner with central supporting teams (Quality, L&D, WFM, BPO, Product, BizOps, etc.) to ensure optimal, quality service to our sellers
Develop and lead strategic programmes to deliver continuous improvement
Support our central teams in the rollout of global initiatives
Treat Customer Success as a product at Square, brainstorming, iterating and improving on the customer experience
Help share best practices across international teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Head of Operations

Join a dynamic and leading player in the furniture industry, based in the heart ...

Location

United Kingdom , City Of London

Salary:

65000.00 - 75000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in operations management, ideally from a furniture consultancy, dealer, interiors business, or fit out/construction business
Current or previous experience working as a Project Manager
Strong leadership skills with the ability to inspire and develop a high-performing team
Excellent analytical and problem-solving abilities
A strategic thinker with a hands-on approach to execution
Exceptional communication skills, both written and verbal

Job Responsibility

Manage and motivate a diverse team of professionals, fostering a culture of collaboration and excellence
Develop and implement operational strategies that align with the company's vision and objectives
Identify areas for improvement and lead initiatives to optimise production efficiency
Oversee operational budgets, ensuring financial targets are met while maximising profitability
Establish key performance indicators to measure success and drive continuous improvement
Collaborate with cross-functional teams to ensure seamless operations and customer satisfaction

What we offer

Competitive salary
Annual Bonus
Comprehensive health benefits for you and your family
Generous vacation policy to promote work-life balance
Professional development opportunities to enhance your skills
A vibrant workplace culture that celebrates teamwork and innovation
Opportunities for career advancement within a growing company

Fulltime

Head of Operations Poland

Head of Operations role for Poland, responsible for managing data center operati...

Location

Poland , Warsaw

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved
Fluent in English
Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills
Good understanding of safety and fire safety standards and procedures

Job Responsibility

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy
Assists the Sales team in the negotiation phase when necessary

Fulltime

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Head of customer operations

Elegant Knitting International (Pvt) Ltd

Location:
Sri Lanka , Malwana

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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Head of customer operations

Elegant Knitting International (Pvt) Ltd

Location:Sri Lanka , Malwana

Category:Manufacturing

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 20, 2026

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Location:
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Job Posted:
February 20, 2026