Head Of Customer Marketing & Advocacy

Microsoft has one of the deepest customer bases in technology — organizations of every size, in every industry, doing remarkable things on Azure, Copilot and AI, Security, Microsoft 365, and Dynamics 365. The Head of Customer Marketing & Advocacy will build and lead a world-class customer marketing and advocacy practice that brings those customer stories to the center of Microsoft's brand and commercial marketing. This is a builder's role focused on a systematic, always-on advocacy program that turns customer success into a strategic asset You will define the operating model, elevate the quality and reach of our customer storytelling, and partner across marketing, sales, and customer success to make customer voice a defining part of how the market experiences Microsoft. We are looking for a leader who is as process-driven as they are creative, — someone who can stand up a rigorous, repeatable sourcing-and-activation engine and, in the same breath, recognize and shape the stories that move audiences. You will partner especially closely with sales and product marketing to source customer stories and activate them at the brand level and across our events. You are customer obsessed and you identify opportunities to marry the innovation of our customers with the way Microsoft enables them to do so. This leader will be the single accountable owner of the customer storytelling arc, end to end, so that high-value moments are sourced deliberately, tracked in one place and distributed through a proactive, systematic engine. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.