Head of Customer Journey Experience Strategic Transformation Job at Barclays (London)

Head of Majors, Customer Success

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in pharmaceutical, life sciences, medical devices industry
Significant senior leadership experience in Customer Success, Account Management or Strategic Accounts within a B2B SaaS, data, analytics or consulting business serving the pharmaceutical industry
Domain knowledge of the global pharma sector — including R&D, clinical development, commercial strategy, market access and competitive intelligence — with credibility in front of senior pharma stakeholders
Demonstrable track record of owning multi-million-pound/dollar ARR portfolios, delivering against NRR, GRR and churn targets in complex, multi-stakeholder enterprise accounts
Proven success leading, scaling and developing CS teams, including hiring, performance management and embedding competency and incentive frameworks
Strong commercial acumen with the ability to translate client outcomes into renewal and expansion revenue, and to build board-ready narratives supported by data
Excellent executive communication skills, comfortable presenting to and influencing C-suite stakeholders both internally and across global pharma clients
Experience operating within or leading transformation programmes (target operating models, segmentation redesign, churn programmes, customer journey redesign)
Right to work in the UK and ability to work from our London office on a hybrid basis

Job Responsibility

Own renewal rate targets across the Majors portfolio, with full accountability for the renewal pipeline and at-risk book
Partner with Sales and Commercial Operations to identify and convert white-space expansion opportunities across our healthcare product suite
Lead executive-level account planning, QBRs and steering committees with C-suite and senior R&D, commercial and CI stakeholders inside global pharma
Lead, coach and develop a team of Senior CSMs and CSMs covering Top 75 and other strategic accounts
raise the bar on pharma domain expertise and consultative engagement
Embed the CS competency framework, leaderboard and bonus model (VRR, Volume Renewal Rate and LOR-based) across the Majors team to drive performance and accountability
Define and deliver a best-in-class customer journey for the Majors segment, from onboarding through value realisation, advocacy and renewal
Lead execution of strategic programmes including re-onboarding sprints, churn defence and Voice of Customer initiatives within the Majors book
Act as the senior voice of the Majors customer inside GlobalData Healthcare, feeding insight into Product, Analyst, Marketing and Consulting leadership
Partner with the Head of Global CS to shape the 2–3 year CS vision in the context of AI disruption in pharma intelligence

Fulltime

Head of Housing Performance & Insight

This is an exciting opportunity to play a pivotal role in transforming housing s...

Location

United Kingdom , Stevenage

Salary:

56232.00 - 59377.00 GBP / Year

Webrecruit

Expiration Date

July 15, 2026

Requirements

Significant experience in housing performance, service transformation, regulatory compliance or business improvement
A track record of leading change and delivering measurable improvements in complex service environments
Strong leadership, communication and stakeholder management skills, with the ability to influence at all levels
Experience working collaboratively with residents, councillors, regulators and partner organisations
A passion for public service and a commitment to delivering excellent outcomes for local communities

Job Responsibility

Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement
Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading
Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders
Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services
Champion a culture of continuous improvement, innovation and customer-focused service design
Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight

What we offer

Pension Scheme with generous benefits upon retirement, lump sum and pension for dependants
Flexible working
Part time and Job share opportunities
Paid and unpaid leave covering emergency, planned, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days
Extensive learning and development opportunities
24/7 Confidential Employee Assistance Programme
Season ticket loans and discounts for public transport
Cycle to Work scheme
Stevenage Credit Union memberships

Fulltime

Head of Digital Marketing

The Head of Digital Marketing will lead the evolution of our digital ecosystem, ...

Location

Ireland , Dublin

Salary:

Not provided

Waystone Governance Ltd.

Expiration Date

Until further notice

Requirements

Senior digital marketing leadership experience
Strong expertise in UX, marketing automation, social, and analytics
Commercial, analytical, and stakeholder leadership capability
Experience in complex or regulated environments
Experience leading digital transformation initiatives

Job Responsibility

Lead the evolution of our digital ecosystem, customer experience, and digital demand generation
Transform our website and social platforms
Own marketing automation and the digital technology stack
Enable digital sales tools
Create a holistic, data-driven view of the customer journey
Own the strategic evolution of the company website
Lead improvements to UX, accessibility, performance, and conversion
Optimise digital journeys through insight and testing
Define and lead social media strategy across priority platforms
Drive engagement, reach, and relevance across organic and paid social

Fulltime

Vice President, Customer Experience

Kantar is seeking a Vice President of Customer Experience to help accelerate gro...

Location

United States , Atlanta

Salary:

141800.00 - 200000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations
Proven track record supporting or influencing growth in high-value, complex sales environments
Experience designing and implementing CX strategies, operating models, measurement frameworks
Background in consulting, professional services, or senior in-house CX leadership at a recognized organization
Deep expertise across modern CX disciplines, including strategy, VoC systems, platforms like Qualtrics or Medallia, journey-centric design, governance, measurement, and change management
Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance
Commercial mindset with the ability to translate CX vision into pragmatic, value-driven outcomes
Executive-level communicator with the ability to simplify complexity and influence senior stakeholders
Credibility to engage C-suite leaders as a peer and trusted advisor
Strong storytelling skills across live presentations, workshops, and written narratives

Job Responsibility

Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
Coach account and pursuit teams on CX strategy, storytelling, and executive presence
Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Head of Digital Performance

At Etex, we seek to make a meaningful impact in the lives of our customers and o...

Location

Belgium , Kapelle-op-den-Bos

Salary:

Not provided

URSA Polska sp. z o. o.

Expiration Date

Until further notice

Requirements

Proven global experience in digital marketing, growth strategy, and customer engagement
Strong expertise in SEO, digital campaign management, marketing automation (HubSpot or similar), and CRM tools (Salesforce preferred)
Demonstrated ability to use analytics, Power BI, and Google Analytics to measure and optimise performance
Strategic, pragmatic, and hands‑on, with a strong analytical mindset
Comfortable working with detail, data, and performance metrics
Able to challenge constructively and collaborate closely with IT and global stakeholders
Experience integrating AI for personalisation, predictive insights, and marketing efficiency
Experience leading a team and operating in complex, multi-channel environments
Strong communication skills, both written and verbal English

Job Responsibility

Drive global digital growth by attracting, engaging, and nurturing customers across all digital platforms
Translate strategic priorities into effective digital execution that increases qualified leads, conversions, and commercial impact
Lead integrated digital campaigns across SEO, paid media, social, email, and content marketing
Manage, develop and coach a small team
Oversee performance measurement, defining KPIs and using analytics to optimise campaigns, customer journeys and ROI
Strengthen global SEO performance and ensure best‑practice digital visibility across all Etex platforms
Embed automation and AI to enhance personalisation, predictive insights and marketing efficiency
Establish governance, standards, and best practices for digital marketing, automation, and AI
Support transformation initiatives, including user testing, training, and change adoption

What we offer

Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people
Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination

Head of Product Marketing

As Head of Product Marketing, you’ll shape how Superside’s services and solution...

Location

Salary:

Not provided

Superside

Expiration Date

Until further notice

Requirements

7–10 years of experience in B2B product marketing or go-to-market roles
Passionate about the potential of AI to transform creative work—curious, informed, and excited to help others adopt it
Excellent at cross-functional communication—you know how to align teams, manage inputs, and move work forward without friction
A driven but empathetic leader—someone who sets a high bar while creating space for growth, clarity, and collaboration
Results-oriented—you care about performance and understand how to measure success across marketing, sales, and customer outcomes
Fun to work with—you bring energy, clarity, and a can-do mindset that makes working together feel easy, even when things are complex

Job Responsibility

Refine and roll out Superside’s AI-first positioning across services, personas, and industries. Partner with the VP of Marketing to evolve our pricing, packaging, and messaging frameworks
Help drive GTM strategy and execution for new services and major launches. Partner cross-functionally to support planning, launch readiness, and internal alignment
Lead our AI adoption strategy, partnering with Product leadership, creative leadership and internal teams to drive interest and conversion for AI-powered workflows—internally and for customers
Build and oversee programs that equip our Sales and CS teams to confidently sell and support Superside’s offerings. Partner with Enablement and Product Marketing to deliver toolkits, messaging, and competitive insights
Define and refine personas and customer journeys. Gather insights from users, sales calls, and competitors to inform positioning and messaging
Manage and mentor a small but mighty team (PMM + Enablement Lead), driving clarity, collaboration, and strategic output across the business

What we offer

Remote-first work
Global community spanning 60+ countries
Fast-paced, high-energy environment with truth-seeking teammates
Trust, collaboration, and continuous learning
Opportunity to influence product like a startup with the stability of a scale-up
Career advancement through growing responsibility and mentorship
Continuous learning opportunities
Constant mentoring
Leadership development efforts

Household Head of Large and Complex Claims

Admiral Household (HH) Claims is experiencing significant growth, currently mana...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Extensive knowledge and senior-level experience managing Large & Technical Household Claims functions
Demonstrated success in advising and influencing senior leaders
Proven ability to operate independently and effectively within ambiguous or evolving scopes of work
Strategic thinker and effective problem solver with a persistent drive to achieve change
Strong numeracy skills and the ability to communicate clearly and persuasively at all organizational levels, particularly under pressure
Exceptional listening skills and the ability to interpret critical information in time-sensitive situations
Confidence and professionalism in challenging key stakeholders, always maintaining a forward-looking perspective
Clear and precise articulation of decisions and outcomes

Job Responsibility

Oversee a new function, reporting directly to the Head of Household Claims as part of the HH Claims Leadership Team, including management of a team of over 70 technical claims specialists (including recoveries, liabilities and engineering)
Drive the development of the technical mastery across the function, ensuring team members build deep expertise in large and complex household claims
Lead a comprehensive strategic review of the HH Technical Claims function to enhance current performance metrics
Define a viable program of work to optimize the Technical Claims Target Operating Model through rigorous evaluation and process improvement
Build and nurture a high-performing team equipped to deliver best-in-class large and technical claims management
Maintain a strong focus on claims cost control, indemnity management and value optimisation
Support the future needs of policyholders aligned with growth strategies for the Household product line, ensuring readiness to address inquiries and new claims
Develop robust processes for collecting data and generating insights to provide effective performance oversight for the HH Claims and Core leadership teams
Continuously seek opportunities to improve claim processing accuracy and settlement speed by collaborating with internal and external stakeholders on the implementation of improvements
Ensure that all process enhancements are reflected in improved HH Claims Complaints performance outcomes

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Senior Vice President, Head of ReedPop

We are seeking a Senior Vice President, Head of ReedPop, to serve as the strateg...

Location

United States , Norwalk

Salary:

156700.00 - 290900.00 USD / Year

RX Global

Expiration Date

Until further notice

Requirements

Proven track record of creating and executing long-term value creation strategies with full P&L accountability, with a focus on profitability and margin growth
Strong financial acumen and cost management skills
Demonstrated ability to lead organizational and cultural transformation in complex environments, preferably in live events, media, entertainment, or consumer brands
Proven success in top management roles requiring strategic vision and operational oversight
Ability to identify opportunities and remove barriers, successfully navigating a highly matrixed global environment to improve productivity and performance
Straightforward communicator who brings clarity and consistency to influence stakeholders at all levels, from internal teams to C-suite executives
A responsible risk-taker willing to make bold moves to drive growth
Significant experience leading culture change, employee engagement, and organizational restructuring
Strong go-to-market experience with a history of delivering commercial success
Strong track record in and appreciation of fan culture, pop culture trends, customer journeys, and community development

Job Responsibility

Define and execute a compelling, financially robust 3-year strategy for the ReedPop portfolio
Align cross-functional teams around high-level business goals and instill a rigorous go-to-market discipline
Manage the full P&L with a focus on margin expansion and profitability
Balance short-term execution with long-term value creation to ensure sustainable commercial health
Lead with a growth mindset, identifying opportunities to innovate business models and digital platforms to drive new revenue streams and enhance digital engagement
Drive efficiency, consistency, and agility across the portfolio, leveraging trade show fundamentals and logistical precision while remaining responsive to market shifts
Strengthen brand equity by representing ReedPop at executive-level forums and negotiations
Establish high-trust, strategic relationships with major entertainment studios, licensors, talent agencies, and media partners
Drive customer proximity by embedding advanced sales management practices and fostering deep relationships with key commercial clients
Revisit and restructure the organization to effectively deliver on the 3-year strategic plan

What we offer

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Fulltime

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Head of Customer Journey Experience Strategic Transformation

Job Description

Job Responsibility

Requirements

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