CrawlJobs Logo

Head of Customer Journey Experience Strategic Transformation

barclays.co.uk Logo

Barclays

Location Icon

Location:
United Kingdom , London ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

In a role in Product Development & Management, you'll oversee our entire product lifecycle. Your responsibilities include gathering and prioritising product and customer requirements, defining product vision, and ensuring successful delivery and ongoing performance. As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys. This involves leading cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys, being the catalyst for the reimagining of key end-to-end customer journeys that deliver exceptional and differentiated customer experiences.

Job Responsibility:

  • Lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys
  • Lead cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys
  • Be the catalyst for the reimagining of key end-to-end customer journeys that deliver exceptional and differentiated customer experiences
  • Design the end to end journey of a service to enable a user to complete their goals
  • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications
  • Design and maintenance of visually appealing and consistent user interfaces
  • Creation of wireframes and interactive prototypes
  • Compliance to accessibility standards and guidelines
  • Monitoring of industry trends, design best practices, and emerging technologies
  • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points

Requirements:

  • Strategic mindset with the ability to translate complex problems into innovative solutions
  • Comfortable working with systems design
  • Expertise in business design, using design thinking skills to drive business strategy and approach
  • People leadership and coaching skills with strong experience of delivering customer-centred change
  • Ability to influence and manage stakeholders with experience of delivery in cross-functional, matrixed environments with multiple stakeholders
  • Commercial acumen, with an understanding of how excellent customer experience can drive strong business commercial outcomes
  • Expertise in customer journey mapping and understanding of design thinking methodologies
  • Expertise in customer data analysis, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development
  • Experience in driving and delivering transformative change
  • Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics

Nice to have:

  • Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy
  • Proficient in using Jira and confluence
What we offer:
  • Hybrid working
  • Structured approach to hybrid working with fixed 'anchor' days
  • Supportive and inclusive culture and environment
  • Focus on wellbeing
  • Big opportunities
  • The workplace of the future
  • Commitment to inclusion and opportunities
  • Flexible working arrangements can be discussed

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Barclays - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Customer Journey Experience Strategic Transformation

Head of Digital Experience and Content

The Head of Digital Experience and Content is a leadership role responsible for ...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, or a related field (MBA preferred)
  • 10+ years of experience in digital content, merchandising, or related roles, with at least 5 years in a senior leadership position
  • Proven track record of driving digital transformation and achieving revenue growth
  • Strong understanding of the convenience store sector and consumer behavior
  • Expertise in e-commerce, mobile platforms, and digital marketing
  • Exceptional analytical, strategic planning, and problem-solving skills
  • Excellent leadership and communication abilities, with experience managing cross-functional teams
Job Responsibility
Job Responsibility
  • Develop and lead the strategy for digital customer experiences, ensuring alignment with overall business objectives
  • Oversee the design and functionality of digital platforms, including websites, apps, kiosks, and other customer-facing technologies
  • Continuously optimize the customer journey through user-centered design, personalization, and data-driven enhancements
  • Define and execute a cohesive content strategy to engage customers across digital channels
  • Ensure content aligns with brand values and effectively communicates product offerings, promotions, and value propositions
  • Drive digital innovation by integrating emerging technologies, such as AI, machine learning, and automation, to improve customer experiences
  • Partner with IT and product teams to implement and enhance digital tools and systems
  • Leverage trends in retail and consumer behavior to stay ahead of industry developments
  • Use data insights to deliver personalized offers, promotions, and recommendations through digital platforms
  • Collaborate with marketing and operations teams to align digital efforts with broader campaigns and in-store experiences
  • Fulltime
Read More
Arrow Right

Head of Repairs and Maintenance

A key strategic leadership role shaping the delivery of high-performing, custome...
Location
Location
United Kingdom , Hackney
Salary
Salary:
70860.00 - 78860.00 GBP / Year
goodmanmasson.com Logo
Goodman Masson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A proven senior leader within housing repairs, property maintenance or a related operational environment
  • Strong experience transforming services, improving performance and embedding a customer-focused culture
  • Excellent understanding of repairs operations, diagnostics, compliance, performance frameworks and financial management
  • Ability to lead large, multi-disciplinary teams through change
  • Confidence managing complex workloads, risk, and high-profile service challenges
  • Strong communication skills and the ability to engage residents, colleagues and stakeholders
  • Commitment to Hackney’s values, equality, and inclusion priorities
Job Responsibility
Job Responsibility
  • Lead the full end-to-end repairs journey
  • Provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams
  • Drive service improvement, digital transformation, and operational excellence
  • Lead the review of policies, systems, staffing structures, and processes
  • Ensure strong performance management, compliance, financial oversight, and value-for-money delivery
  • Drive culture change, championing customer experience
  • Ensure lessons learned translate into real service improvement
  • Play a central role in modernising Hackney’s repairs technology
  • Build strong relationships with tenants, leaseholders, community partners and internal colleagues
Read More
Arrow Right

Head of UI/UX

We are seeking an experienced Head of UI/UX to lead our design vision, crafting ...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
dalet.com Logo
Dalet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise and track record in user-centric design, design systems, interaction design, and visual design
  • Experience working with a large product portfolio, and user journeys across multiple applications
  • Proven leadership skills, with experience managing and mentoring UI/UX teams
  • Proficiency with modern design tools (Figma, Sketch, Adobe XD) and familiarity with agile methodologies
  • Strong analytical abilities to leverage user research, analytics, and data-driven insights for strategic design decisions
  • Excellent communication skills, capable of articulating complex design concepts clearly to diverse stakeholders
  • Understanding of B2B software workflows and collaborative applications, ideally within broadcast, media, news, or sports industries
  • Fluency in English, essential for effective global collaboration
Job Responsibility
Job Responsibility
  • Define, communicate, and champion a bold and innovative UI/UX vision that transforms user experiences and aligns with Dalet's strategic objectives
  • Lead comprehensive user research initiatives to deeply understand user workflows, behaviors, and needs, integrating findings into actionable insights and design solutions
  • Establish and maintain scalable design systems, ensuring consistent user experiences across all Dalet products and platforms
  • Collaborate closely with Product Management, Engineering, Marketing, and Customer Success teams to translate business requirements into intuitive user experiences
  • Drive innovation by keeping up with industry trends and proactively integrating emerging technologies and methodologies into Dalet products
  • Recruit, mentor, and manage a high-performing UI/UX team, fostering a collaborative and user-centric culture
What we offer
What we offer
  • The opportunity to shape the future of content creation and management in a global market
  • A collaborative, inclusive, and international work environment
  • Ongoing opportunities for professional development, growth, and advancement
  • Competitive compensation and comprehensive benefits, supporting personal and professional well-being
  • Commitment to work-life balance, diversity, and inclusion
  • Fulltime
Read More
Arrow Right

Head of Design, Banking

Square Banking exists to give small businesses the financial tools they need to ...
Location
Location
United States , Bay Area
Salary
Salary:
304500.00 - 456700.00 USD / Year
block.xyz Logo
Block
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience in design management both leading and building product design teams
  • A record of delivering transformative, high-impact work — products that influence company strategy, elevate brand perception, and drive measurable outcomes
  • Experience leading design at scale across multiple product lines, regions, and platforms, creating cohesion while honoring local nuance
  • A portfolio that demonstrates vision, taste, and range — spanning product experience, marketing, and innovation
  • A proven ability to partner closely with Product, Engineering, and Marketing executives to shape roadmaps, define strategy, and align teams around shared goals
  • Strength in developing and scaling organizations, mentoring leaders, and fostering a culture of excellence and inclusion
  • Comfort working at both strategic altitude and detail depth — you can define a multi-year design vision and also ensure final implementations meet the highest craft standards
  • Passion for systems thinking, storytelling, and the customer journey, with the instinct to simplify complex ideas into intuitive, delightful experiences
  • An evolving perspective on design’s role in AI, automation, and emerging technologies — and how these can enhance creative output and customer value
Job Responsibility
Job Responsibility
  • Set the vision and raise the bar. Define the creative direction and design standards for Square Banking, ensuring every experience — from onboarding to ongoing engagement — feels clear, connected, and unmistakably Square
  • Lead with trust and craft. Create the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence across brand, product, and research
  • Drive company-defining initiatives. Serve as a trusted partner to senior leadership in shaping the strategy for Square Banking and influencing the broader design direction across Square
  • Scale impact through systems. Build design frameworks, rituals, and structures that allow teams to move fast without sacrificing quality. Promote cohesion across disciplines and regions as Square Banking expands globally
  • Champion customer-centric thinking. Keep small business owners at the heart of every decision, balancing business goals with empathetic storytelling and world-class design execution
  • Shape the future of intelligent design. Integrate automation and AI-driven insights to streamline workflows, enhance creativity, and deliver smarter customer experiences
What we offer
What we offer
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
  • Fulltime
Read More
Arrow Right

Pricing Actuary

At hyperexponential, we’re building the AI-powered platform that enables the wor...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
hyperexponential.com Logo
hyperexponential
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be a newly or recently qualified actuary with pricing experience in commercial, specialty, or reinsurance markets (reinsurance exposure is a plus, but not essential)
  • Contributed to the development or enhancement of pricing models, with some experience of how models are applied in live underwriting
  • Shown the ability to work effectively with stakeholders whether peers or senior colleagues - by explaining technical work clearly and supporting decisions that go beyond the model
  • Worked hands-on with actuarial and analytical tools (e.g. R, Python, data pipelines), and comfortable discussing methods, assumptions, and trade-offs with rigour.
Job Responsibility
Job Responsibility
  • Act as a subject matter expert in pricing across commercial, specialty, and reinsurance - joining complex client and sales conversations, running best-practice workshops, and representing hx at industry forums
  • Partner with senior stakeholders (Chief Actuaries, CUOs, Heads of Pricing) as a trusted advisor - guiding strategic conversations on pricing transformation, workflows, and portfolio strategy, and stepping in to resolve challenges with “amber-red” accounts
  • Support customers through their transformation journeys - helping deploy new models, re-engineer workflows, and embed modern pricing processes, while building practical assets (reference models, reporting pipelines, workflow enhancements) that accelerate value from hx Renew
  • Feed back client and market insights into hx - informing our product roadmap and ensuring we prioritise solutions that matter most to the business, not just technically
  • Contribute to innovation projects - exploring new methods, data sources, or AI applications that reshape pricing and underwriting.
What we offer
What we offer
  • £5,000 training and conference budget for individual and group development
  • 25 days of holiday plus 8 bank holidays (33 days total)
  • Company pension scheme via Penfold
  • Mental health support and therapy via Spectrum.life
  • Individual well-being allowance via Juno
  • Private healthcare insurance through AXA
  • Income protection and Life Insurance
  • Cycle to Work Scheme
  • Top-spec equipment (laptop, screens, adjustable desks, etc.)
  • Regular hackathons, lunch & learns, and socials, both remote and in-person, to foster collaboration and creativity
  • Fulltime
Read More
Arrow Right

Head of Sales, SMBs

Kleinanzeigen is Germany’s largest re-commerce platform, combining unique invent...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
adevinta.com Logo
Adevinta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of sales leadership experience
  • Experience steering both high-volume telesales and strategic SMB/mid-market sales teams
  • Highly analytical, confident with forecasting, segmentation, complex datasets, KPI modelling, and performance diagnostics
  • Deep experience managing outsourced sales agencies and driving accountability, quality, and productivity at scale
  • Excel at stakeholder alignment across GTM, Product, Data, and Marketing and thrive in a matrix environment
  • Track record of transforming teams toward value-based, consultative selling with strong pipeline and activity discipline
  • Strong communicator and talent developer, skilled at coaching teams through change, growth, and performance improvement
  • Fluent in German and English
  • Leadership presence required to influence at senior levels
Job Responsibility
Job Responsibility
  • Own the end-to-end commercial seller sales strategy and performance across Tele Sales, Inhouse Sales, Back Office, and Sales Marketing
  • Build a data-driven sales organisation with unified KPIs, forecasting models, dashboards, and a strong performance cadence
  • Lead, coach, and develop sales teams and sales agency partners, ensuring role clarity, target ownership, and high-quality execution
  • Drive strategic SMB growth supported by category pricing, new PRO packages, API integrations, and targeted sales motions
  • Strengthen our consultative sales motion through clear segmentation, tailored customer journeys, modern coaching frameworks, and consistent pipeline standards
  • Partner closely with Product, Analytics, Marketing, and Operations to align sales initiatives, inform product development, and enhance lead quality
  • Ensure scalable processes, operational excellence, and continuous improvement across all sales channels and supporting functions
What we offer
What we offer
  • An attractive Base Salary
  • Participation in our Short Term Incentive plan (annual bonus)
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
  • A 24/7 Employee Assistance Program for you and your family
  • A range of locally relevant benefits
  • Fulltime
Read More
Arrow Right

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record of managing medium/large sized businesses
  • Strong commercial acumen
  • In depth understanding of public cloud technology and taking clients on digital transformational journeys
  • Strong consultative sales skills
  • Ability to manage relationships with key stakeholders, at a high level
  • Experience in creating and executing key account management plans
  • Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
  • Strong face to face presentational skills
  • A passion to develop and grow in the role
  • Confidence to build relationships across multiple levels quickly and successfully
Job Responsibility
Job Responsibility
  • Manage circa 100 accounts within the SMB sector
  • Deliver amazing customer service
  • responsively and passionately
  • Demonstrate consultative sales technique’s, objection handling and conflict resolution
  • Hit performance related KPIs and sales targets
  • Upsell and cross sell relevant products to your client base
  • Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
  • Proactively renew contracts
  • Ensure solutions and products we are selling to clients are fit for purpose
  • Be a point of escalation for clients where needed
What we offer
What we offer
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
Read More
Arrow Right

Vice President of Enterprise Solutions

The contents of this role profile outline the role and responsibilities of the V...
Location
Location
United States , Houston
Salary
Salary:
130000.00 - 200000.00 USD / Year
impellam.com Logo
Impellam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business, Marketing, Sales, Communications, Human Resources, or related field
  • Master's degree preferred
  • 10+ years of experience in B2B sales and account development
  • At least five years developing enterprise-level customers and targets, selling workforce solutions or comparable professional services
  • Proven track record of collaboratively leading cross-functional pursuit teams and delivering complex solutions to enterprise clients
  • Strong leadership-by-example behaviors with experience mentoring others with industry and pursuit insights in high-performance cultures
  • Advanced negotiation skills for complex, multi-stakeholder agreements
  • Deep expertise in MSP, services procurement, and human capital consulting preferred
  • Exceptional communication, negotiation, and executive relationship management skills
  • Strong business and financial acumen
Job Responsibility
Job Responsibility
  • Drive enterprise-level sales for workforce solutions, including outcome-based projects, Direct Sourcing, and Services Procurement and Workforce solutions Consulting and Advisory across Fortune 1000 organizations
  • Drive cross-functions alignment between multiple business units to ensure execution of complex, global deals
  • Develop and execute account penetration plans targeting executive, mid-leader, and front-line manager levels
  • Champion continuous improvement initiatives to optimize sales processes, enhance client engagement, and accelerate growth
  • Lead strategic planning for enterprise accounts to sales objectives with client business goals
  • Build and maintain relationships with C-suite and senior leaders (CIO, CPO, CFO, CMO, General Counsel, and operational heads)
  • Identify and engage complex buyer groups across multiple corporate functions
  • Leverage data driven insights to anticipate client needs and proactively propose innovative workforce solutions
  • Collaborate with internal teams to design integrated solutions that address cross-functional challenges and deliver measurable impact
  • Understand buyer journeys and group behaviors to influence decision-making
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy