Job Description:
Estrid is an award-winning vegan razor and body care brand dedicated to reshaping the personal care industry. We are on a mission to build a better shaving experience, not just through great products, but through how we treat our customers at every touchpoint. As we continue to scale across Europe, Customer Experience plays a critical role in how we operate, how we make decisions, and how our brand is felt day to day. We are now looking for a Head of Customer Experience to lead, develop, and scale Estrid’s CX organisation. This is a senior, hands-on leadership role with real influence over company strategy, operations, and customer-led decision making. You will be based full-time in our centrally located Stockholm office and work closely with senior leaders across Commercial, Product, Operations, Marketing, and Finance. As Head of Customer Experience, you own the strategy, performance, and development of Estrid’s entire CX function. This includes full-time agents, part-time agents, and external partners working across multiple locations and markets. Your purpose is to ensure that every Estrid customer receives fast, empathetic, and high-quality service at every interaction, while building a scalable, efficient, and resilient CX operation behind the scenes. You translate customer insights into concrete actions, policies, and improvements that shape how the company operates today and where it goes next.
