Head of Customer Experience

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great" service through a near-pathological obsession with CX. We’re going to ~10x our global customer base in 2026 to ~350k/mo patients, and we need to keep quality painfully high without team bloat. You’ll run all our customer-facing teams after a customer has purchased. Every action taken by each member of your team increases customer satisfaction and, by default, customer retention.