CrawlJobs Logo

Head of Customer Experience Platform Segmentation Tech

uber.com Logo

Uber

Location Icon

Location:
United States , Sunnyvale ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

203000.00 - 225500.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Head of Segmentation Platform will sit within the Global Service Design team and is responsible for design, development, build, evolution, management and scaling of our Customer Support Segmentation Platform — a core system that intelligently segments customers and support requests to drive operational efficiency, personalization, and service excellence.

Job Responsibility:

  • Platform Ownership: Define the vision, strategy, roadmap and phased rollout of the Segmentation Platform for Customer Support
  • CommOps Partnership: Engage deeply with Operations teams to identify segmentation needs and usability requirements and translate them into platform requirements
  • Cross-Functional Collaboration: Act as the bridge between CommOps and CO — ensuring alignment on business goals, technical feasibility, and delivery timelines
  • Platform Development: Partner with data science and product teams to build and test the platform
  • AI Enablement: Lead the platform’s evolution from rules-based to AI-driven segmentation, including experimentation with predictive and proactive models
  • Data Strategy & Governance: Define data models, metrics, and feedback loops for continuous improvement and transparency
  • User Enablement and scaling: Create documentation and processes that empower CommOps colleagues to leverage segmentation insights in daily decision-making

Requirements:

  • 8+ years of experience in product operations, platform development or similar domains
  • 2+ years of strong understanding of GenAI concepts and how to build platforms using Gen AI
  • Strong understanding of customer support workflows and how data can enhance segmented experience
  • Excellent collaboration skills with both technical and non-technical stakeholders
  • Exceptional communication skills (both verbal and written)
  • Familiarity with SQL and data visualization / reporting tools
  • Proven ability to translate complex operational problems into structured, data-driven solutions
  • Ability to quickly learn and contribute to the improvement of any Tech stack
  • Strong business acumen and ability to learn about business context quickly
  • Having an independent perspective at all times and ability to align leaders around it
  • Proven leadership experience managing cross-functional or multidisciplinary teams
  • Engineering and MBA / Consulting experience
  • Experience working with segmentation engines
  • Experience in Operations or program management
  • Familiarity with prompt engineering or LLM evaluation
  • Familiarity with technologies like Python or similar
  • Ability to thrive in a fast-paced, ambiguous environment

Nice to have:

  • Engineering and MBA / Consulting experience
  • Experience working with segmentation engines
  • Experience in Operations or program management
  • Familiarity with prompt engineering or LLM evaluation
  • Familiarity with technologies like Python or similar
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Uber - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Customer Experience Platform Segmentation Tech

Head of Support Segmentation Strategy

The Global Segmentation & xPlatform Support Lead will define and operationalize ...
Location
Location
United States , San Francisco; New York
Salary
Salary:
203000.00 - 225500.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience with 5+ years focused on strategy execution, program management, or operational leadership in a large, complex, or global organization
  • Proven success defining and executing large-scale customer or operational strategies
  • Proven success with global program design and execution
  • Strong cross-functional leadership skills and experience influencing technical and business stakeholders
  • Excellent structured problem-solving, strategic thinking, and project management skills
  • Exceptional written and verbal communication
  • able to simplify complex topics for senior audiences
  • Experience working in customer experience, support, or service operations
  • Familiarity with support platforms, product ops, or data architecture
  • Analytical fluency
Job Responsibility
Job Responsibility
  • Define the Global Segmentation Framework: Develop and own Uber’s support segmentation strategy across Customer, Earner, and B2B audiences. Identify and prioritize high-value segments and define differentiated support models. Establish a global single source of truth (SSOT) for customer segmentation, priority markets, “moments that matter,” and for the different levels of support available for those segments
  • Operationalize Segmentation at Scale: Partner with Mobility and Delivery CX and Tech (GDX/CO) to embed segmentation logic into platforms, policies, and workflows. Define and manage global requirements for segmentation tooling
  • Manage Global xPlatform Support Programs : Partner cross-functionally to design and operationalize support programs for xPlatform segments, including UIP, Member, ELC, etc
  • Measure Business and Experience Impact: Partner with GPSA, CODS, and StratFin to create methodologies and scorecards that measure the impact of differentiated support and xPlatform support programs. Develop and maintain segmentation & program metrics and governance frameworks. Quantify the effect of segmentation and programs on CSAT, iCSAT, NPS, and business outcomes
  • Cross-Functional Leadership: Build strong alignment within CommOps and across Uber to ensure consistent execution of segmentation principles and xPlatform support programs across markets
  • Influence and Communicate: Serve as the central voice for support Segmentation and xPlatform SupportPrograms across CommOps and Uber — shaping executive narratives, leading cross-functional forums, and ensuring visibility into progress and results
What we offer
What we offer
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
  • Fulltime
Read More
Arrow Right

CRM Business Development Lead

We are seeking a dynamic, strategic, and commercially minded CRM Client Account ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
accenture.com Logo
Accenture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a growth / business development / strategic partnerships role within a creative, digital, or technology agency
  • Deep understanding of CRM strategy, customer lifecycle, data architecture, and marketing automation platforms
  • Confident in engaging both marketing and technical stakeholders, including CMOs, CTOs, and Heads of Digital
  • Commercial acumen with experience in shaping complex CRM programmes and contributing to RFPs and pitches
  • Excellent communication and storytelling skills, with the ability to articulate CRM value clearly and persuasively
  • Hands-on familiarity with platforms such as Salesforce Marketing Cloud, Adobe Experience Cloud, HubSpot, Braze, or Microsoft Dynamics is a strong advantage
Job Responsibility
Job Responsibility
  • Lead CRM-specific business development efforts, including pipeline creation, qualification, and pitch leadership
  • Collaborate with client services, strategy, and technical teams to shape and respond to briefs with CRM-first solutions
  • Articulate technical value of CRM solutions to both marketing and IT stakeholders with confidence and clarity
  • Translate client objectives into CRM strategies and multi-channel campaign frameworks
  • Lead platform recommendations and technical solution shaping for clients across key CRM ecosystems
  • Advise clients on CRM best practices, data segmentation, customer journeys, and lifecycle planning
  • Support project scoping and estimation with technical and strategic input to ensure commercially viable solutions
  • Act as the CRM voice in cross-functional teams, connecting strategy, creative, data, and tech
  • Partner with delivery and product leads to ensure feasibility and alignment across client engagements
  • Champion CRM knowledge internally, mentoring team members and contributing to agency growth goals
  • Fulltime
Read More
Arrow Right

Sales Manager, Digital Natives

OpenAI is building a dedicated Digital Natives vertical focused on high-growth t...
Location
Location
United States , San Francisco
Salary
Salary:
302000.00 - 335000.00 USD / Year
openai.com Logo
OpenAI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years in enterprise sales or GTM leadership, including significant front-line management experience
  • Proven success leading enterprise motions in high-growth, technical markets
  • Experience building or scaling verticalized sales teams
  • Track record closing and expanding complex, multi-million dollar enterprise opportunities
  • Strong background in data-driven sales management and operational rigor
  • Technical fluency (APIs, platform architecture, AI/ML concepts) with the ability to engage CTOs, Heads of Product, and senior engineering leaders
  • Experience operating in non-standard or emerging GTM environments
  • Demonstrated ability to hire, coach, and retain top enterprise talent
  • Comfort with ambiguity and rapid iteration
  • Public company experience with high accountability standards
Job Responsibility
Job Responsibility
  • Recruit and develop a high-performing team of Account Directors
  • Establish a coaching culture centered on rigorous deal reviews, structured 1:1s, and clear performance standards
  • Raise the talent bar continuously through thoughtful hiring, development, and accountability
  • Architect and refine the GTM strategy for high-growth tech and internet companies
  • Shape territory design, account prioritization, and coverage models aligned to OpenAI’s evolving enterprise segmentation
  • Codify repeatable sales motions in a fast-changing AI landscape
  • Implement disciplined pipeline and forecast management practices with high data integrity
  • Set clear expectations around opportunity qualification, multi-threading, and deal quality
  • Balance new logo acquisition with strategic expansion and platform adoption
  • Coach teams through multi-product, multi-stakeholder opportunities involving APIs, platform integrations, and AI-enabled product innovation
What we offer
What we offer
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Fulltime
Read More
Arrow Right

New Ventures Associate

Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
deliveryhero.com Logo
Delivery Hero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have 4 years of work experience in a Tech company or management consulting, Financial Planning & Analysis, or a strategic management function
  • Project management experience, leading cross functional teams
  • Internally motivated, energetic, and independent in handling complex problems
  • Advance skills in Microsoft Office and Google Kit tolls
  • Being at ease working with numbers, creating complex financial and business scenarios, and using both intuition and data to make decisions
  • Basic understanding of marketing
  • Bachelor’s degree in a relevant field is required
Job Responsibility
Job Responsibility
  • Contribute in defining potential new ventures that HS could pursue
  • Develop business cases for potential new ventures
  • Provide enhancement strategies for current launched new ventures
  • Conduct market research on similar programs at Delivery Hero entities or other competition platforms
  • Identify new untapped user segments and potential new venture to target them
  • Potential impact calculations of new ventures or sub features
  • Financial modeling for potential new ventures and features
  • Forecast current ventures financial, orders and users’ projections
  • Enhance current commercial deals’ structure to get the best value for all parties
  • Design levers to achieve financial targets
Read More
Arrow Right

Head of Revenue Operations

Reporting directly to the CFO, the Head of RevOps will drive operational excelle...
Location
Location
United States , New York City; San Francisco
Salary
Salary:
Not provided
snorkel.ai Logo
Snorkel AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, with at least 2 years in a leadership role managing teams
  • Experience supporting Enterprise sales teams, ideally in a high-growth environment
  • knowledge of sales tech stacks and hands-on experience implementing and optimizing AI-enabled tools (e.g., Gong, Clari, Drift, Salesforce Einstein)
  • Strong strategic thinking with the ability to execute and scale repeatable processes
  • Proven ability to drive cross-functional alignment and influence senior stakeholders
  • Analytical mindset with a track record of using data to drive business decisions
  • Excellent communication, leadership, and organizational skills
Job Responsibility
Job Responsibility
  • GTM Strategy & Alignment: Partner with ou GM of DaaS and Head of Strategic AI Solutions to operationalize GTM strategies across both businesses, including customer segmentation, territory planning, quota design, and comp planning and administration.
  • Revenue Systems & Tools: Lead the selection, integration, and optimization of sales enablement and CRM tools with a strong emphasis on leveraging AI-powered platforms to improve productivity and forecast accuracy.
  • Data & Insights: Own revenue analytics and dashboards to deliver real-time visibility into pipeline health, sales performance, and funnel conversion. Drive data integrity and standardization across systems.
  • Process Optimization: Architect and continuously improve scalable processes across the customer journey to reduce friction, and drive growth and profitability.
  • Enablement & Effectiveness: Partner with Sales Enablement to ensure GTM teams are equipped with the right content, training, and tools. Champion AI-enabled solutions to enhance team performance.
  • Forecasting & Planning: Own the global sales forecasting cadence, holding leaders accountable for their forecasts and delivering high-level insights on sales pipeline, win/loss analysis, and conversion rates to the executive team. Partner with Finance to drive capacity planning.
  • Compensation: Own the Sales rep compensation process, including comp design, quota setting, attainment and partnering with Accounting on payment
  • Team Leadership: Build and lead a high-performing RevOps team. Foster a culture of collaboration, accountability, and continuous improvement.
What we offer
What we offer
  • Executive leadership seat with direct influence on corporate and product strategy.
  • Opportunity to shape the legal frameworks defining the next generation of AI and data businesses.
  • Collaborative, mission-driven culture that values ownership, transparency, and velocity.
  • Competitive compensation, equity, and benefits in a company that defines a new category of data-centric AI.
Read More
Arrow Right

Head of New Business - Retail and Restaurants

We’re on the hunt for a Head of New Business to grow our selection of partners a...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
deliveroo.co.uk Logo
DELIVER
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 7 years of experience in a commercial/sales role, business development or new business team
  • Experience in the Retail/FMCG industry is required
  • High levels of organisation and able to plate spin with autonomy
  • Strong/structured communication skills, with a clear aptitude for listening and responding to customer needs, adapting and engaging different audiences
  • Experience in managing a complex partner or portfolio of partners, including high-value commercial negotiations
  • A team player who can get the best from a multi-functional team, with a win-win/can-do attitude
Job Responsibility
Job Responsibility
  • Owning the new business go to market strategy
  • Pitching, negotiating, and onboarding new partners onto the platform
  • Partnering with NV Product, Marketing, Ops and Tech to supercharge brand growth
  • Defining and executing launch plans for your portfolio of new partners, ensuring that Deliveroo is the preferred partner of choice and set up for success
  • Working cross-functionally to maximise the potential of your accounts
  • Owning the contract negotiation with your partners to agree on terms that unlock mutual value and managing internal stakeholders during the process for sign off
  • Creating an inclusive, multi-functional team culture that drives team engagement and high-performance
  • Supporting Deliveroo’s business leaders in setting the longer-term commercial strategy and partner value proposition for the relevant grocery segments
What we offer
What we offer
  • A competitive and comprehensive compensation and benefits package
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Read More
Arrow Right

Head of Corporate Sales - Pacific

As Head of Corporate Sales (ANZ) you will lead the local execution of the global...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
avisbudgetgroup.com Logo
avis budget group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A tertiary qualification in Business/Commerce/Marketing (or equivalent experience)
  • Proven track record in B2B sales including experience leading an enterprise/corporate sales across multi-site or multi-country portfolios (ideally AU & NZ)
  • Verified ownership of complex RFPs/RFIs, enterprise negotiations, and multi-year MSAs
  • Demonstrated success hiring/coaching teams and managing to targets
  • Deep commercial acumen: pricing & bid governance, P&L levers, portfolio optimisation, forecasting
  • Data-driven sales management: pipeline coverage, stage conversion, win-rate improvement, forecast accuracy
  • Strong understanding of corporate travel tech and channels (TMCs, GDS/OBT, payments/expense platforms)
  • Cross-functional orchestration to meet contracted SLAs and deliver profitable mix
  • Executive presence
  • comfortable influencing C-suite and senior stakeholders
Job Responsibility
Job Responsibility
  • Execute the global corporate sales strategy in ANZ and deliver the annual plan
  • translate the global direction into territory plans and individual targets
  • Own enterprise pipeline and forecast accuracy
  • drive disciplined Salesforce hygiene, stage progression, and win-rate improvement
  • Lead and coach corporate sales and account management teams
  • establish clear performance standards, enablement, and succession plans
  • Orchestrate complex deal pursuits with Pricing, Legal, and Ops
  • ensure sustainable commercials and service commitments
  • Strengthen relationships with key corporates, TMCs, GDS/OBT providers
  • Optimize mix and profitability by segment, product, and channel
What we offer
What we offer
  • Competitive Salary
  • Fully maintained company car
  • Incentive scheme
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
  • Employee Assistance Programme (EAP) – 24/7 support for your mental health and wellbeing
  • Employee discounts on car rental across Avis Budget Group
  • Fulltime
Read More
Arrow Right

Head of Community

As Head of Community, you will turn Lovable’s global builder ecosystem into a me...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
lovable.dev Logo
Lovable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A proven track record of building and scaling programs from 0→1 in Growth, Product or Community roles
  • Experience with PLG or community-led growth motions in high-growth tech environments
  • Technical enough to understand and use Lovable deeply—you should be able to demo the product, troubleshoot issues, and speak the language of builders
  • Execution-oriented with strong project management skills—you ship fast, iterate based on feedback, and drive results
  • Data-driven approach to community strategy with ability to set KPIs, analyze performance, and optimize programs
  • Experience managing teams and mentoring community managers
  • From the community—ideally you've been an active participant or leader in developer, tech, or builder communities yourself
Job Responsibility
Job Responsibility
  • Define and execute Lovable’s global community strategy aligned with revenue, retention, and growth targets (both online & offline)
  • Expand Lovable into new geographies and segments through community-led initiatives
  • Build the operating model, tooling, and infrastructure required to scale community globally
  • Establish measurement frameworks directly linking community activity to activation, retention, expansion, and revenue
  • Create structured feedback loops between community and product to influence roadmap and improve user experience
  • Build and scale Lovable's community programs including Ambassadors, Champions, Campus Leaders, and future initiatives
  • Own end-to-end event strategy from ideation to execution: hackathons, workshops, meetups, and flagship moments (e.g., World Hackathon Tour, SheBuilds)
  • Track event ROI including attendance, participant activation, conversion to paid, and brand impact
  • Manage event budgets, sponsorships, and in-kind support (credits, swag, resources)
  • Partner with external organizations, universities, and companies to host community-led events globally
  • Fulltime
Read More
Arrow Right