Head of Customer Exits, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Minneapolis
West Des Moines

Category:
Finance

Contract Type:
Not provided

Salary:

144400.00 - 300000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Head of Customer Exits who will design and manage the end-to-end strategy and execution of exiting customer relationships to promote compliance with applicable laws and regulations. This team and regulatory focus has grown rapidly and requires a uniquely qualified leader who possesses KYC expertise, demonstrated success in strategic planning and business development, and the execution of a large complex operational unit with significant regulatory oversight. Financial Crimes Operations currently supports foundational elements of the Know Your Customer (KYC) lifecycle for all Business Groups within Wells Fargo driving consistent operational execution through centralized utilities and hubs – including customer onboarding due diligence, periodic reviews, ongoing monitoring, exits and off-boarding, and front-line monitoring coordination.

Job Responsibility:

Identify opportunities to streamline and enhance the customer exit process across the enterprise, including identification, evaluation and escalation of proposed customer exits
Partner with Financial Crimes Risk Management to solidify risk scenarios and thresholds that would lead to appropriate customer exit
Create re-occurring presentations utilized for Operating Committee level members to demonstrate scope of customer exits and impact to the bank
Will provide day-to-day leadership for team members who are responsible for: 1) notifying Lines of Business that may have active accounts or relationship with the customer of exit decisions, 2) ongoing monitoring of account restrictions through customer exit completion, and 3) ongoing monitoring to confirm account closure is completed within required timeframes or alternative termination strategy timeframes
Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
Manage allocation of people and financial resources for Business Execution
Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
7+ years of experience within BSA/AML Compliance and/or Operations within a Financial Services institution or management consulting agency
Previous experience developing enterprise level customer exit strategies
Knowledge of List Screening Operations, Transaction Monitoring, Trade Surveillance Operations or Negative News dispositioning
Experience in investigating and resolving complex BSA/AML cases
Certified Anti-Money Laundering Specialist (CAMS) or similar certification
Outstanding leadership, communication, analytical and program management skills

Nice to have:

Certified Anti-Money Laundering Specialist (CAMS) or similar certification
Outstanding leadership, communication, analytical and program management skills

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 06, 2025

Expiration:
August 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Customer Exits