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Head of Customer Due Diligence, APAC

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Adyen

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Location:
Singapore , Singapore

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As part of our regional growth, we are looking for a strategic and experienced leader to serve as our Regional Head of Customer Due Diligence, APAC. You will oversee a team of 4 Team Leads and their respective teams, spanning onboarding to ongoing reviews, and will play a pivotal role in evolving the CDD function across the region. You will work closely with internal stakeholders - Compliance, Commercial, Product, and Legal - and external stakeholders, including merchants and regulators, to ensure Adyen delivers a risk-aware, efficient, and scalable onboarding and review experience. This role is perfect for a builder, someone excited to drive change management, shape strategy, and create scalable processes as we continue to grow in APAC.

Job Responsibility:

  • Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
  • Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
  • Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
  • Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
  • Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
  • Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
  • Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
  • Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

Requirements:

  • 8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
  • 3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
  • A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
  • Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
  • Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
  • Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
  • Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
  • Willing to travel regionally and globally as required

Additional Information:

Job Posted:
December 15, 2025

Work Type:
On-site work
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