Head of CSM Job at SaleCycle (Gateshead)

New

Head of CSM - Adopters

We are seeking a skilled and motivated Head of Customer Success to manage and le...

Location

United Kingdom , Gateshead

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

Minimum of 6+ years’ experience in Customer Success, Account Management, or a related role
At least 3+ years in a people management position
Strong track record managing portfolio health, retention, and revenue risk
Experience working with KPIs, operational reporting, and CRM tools such as HubSpot
Excellent communication, stakeholder management, and leadership skills

Job Responsibility

Own the operational effectiveness of the Customer Success function, implementing and refining processes and tools that enable consistent, scalable delivery
Ensure strong CRM discipline and data accuracy across the team to support reporting, visibility, and data-driven decision-making
Actively manage the value, health, and risk profile of the team’s client portfolio, identifying revenue risks, resolving challenges, and proactively preventing client churn
Identify operational gaps and continuously improve ways of working to increase efficiency, clarity, and impact
Lead, coach, and develop a team of Customer Success Managers, providing clear direction, support, and accountability
Conduct regular one-to-ones and performance reviews, ensuring individual objectives and KPIs are clearly defined, tracked, and achieved
Create a high-performance, collaborative environment where expectations are clear, and delivery standards are consistently met
Ensure the team is meeting agreed KPIs across retention, portfolio health, client engagement, and service quality
Oversee the team’s management of client relationships, ensuring strong stakeholder engagement and proactive account management
Encourage meaningful client interaction, including regular strategic touchpoints and face-to-face meetings where appropriate

What we offer

Flexible hybrid working
25 days annual leave + public holidays + your birthday off + increase holidays for length of service
Free parking at the office
Annual company meet-up
Monthly social fund
£26 per month allowance for those working from home
Long Service Awards
Annual training budget
Office snacks

Fulltime

New

Head of CSM - Adopters

We are seeking a skilled and motivated Head of Customer Success to manage and le...

Location

France , Paris

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

Minimum of 6+ years’ experience in Customer Success, Account Management, or a related role
At least 3+ years in a people management position
Strong track record managing portfolio health, retention, and revenue risk
Experience working with KPIs, operational reporting, and CRM tools such as HubSpot
Excellent communication, stakeholder management, and leadership skills

Job Responsibility

Own the operational effectiveness of the Customer Success function, implementing and refining processes and tools that enable consistent, scalable delivery
Ensure strong CRM discipline and data accuracy across the team to support reporting, visibility, and data-driven decision-making
Actively manage the value, health, and risk profile of the team’s client portfolio, identifying revenue risks, resolving challenges, and proactively preventing client churn
Identify operational gaps and continuously improve ways of working to increase efficiency, clarity, and impact
Lead, coach, and develop a team of Customer Success Managers, providing clear direction, support, and accountability
Conduct regular one-to-ones and performance reviews, ensuring individual objectives and KPIs are clearly defined, tracked, and achieved
Create a high-performance, collaborative environment where expectations are clear, and delivery standards are consistently met
Ensure the team is meeting agreed KPIs across retention, portfolio health, client engagement, and service quality
Oversee the team’s management of client relationships, ensuring strong stakeholder engagement and proactive account management
Encourage meaningful client interaction, including regular strategic touchpoints and face-to-face meetings where appropriate

What we offer

A kitchen and a large common area are available for friendly lunch breaks
A multicultural environment, even within the Paris office
The Swile card to help cover your lunch expenses
Full coverage of the Alan health insurance plan
A day off on your birthday
Additional leave based on seniority
Regular events and after-work gatherings
Two remote work days per week
Up to 28 days of remote work from abroad per year
A monthly "well-being and engagement" budget for each employee

Fulltime

New

Product Manager

You'll be PMing some of the highest-traffic areas of our product. These features...

Location

Australia , Melbourne

Salary:

Not provided

InvestorHub

Expiration Date

Until further notice

Requirements

3-5 years of experience in product management
Strong communication and stakeholder management skills
Customer empathy and research instincts
Comfort with ambiguity
Good taste in products
A collaborative relationship with designers and engineers
Product instincts that help guide prioritisation

Job Responsibility

Run discovery with support
Write clear, well-reasoned PRDs
Bring your own ideas, proposals, and evidence to the table
Manage stakeholders across CSM, Sales, and UK office
Collaborate closely with the Head of Product & Design and the CEO to shape roadmap direction
Work with designers and engineers to ship features

What we offer

Options
Flexible hours
Parental leave
Regular hangouts
Lots of food

Fulltime

School Success Manager

As a School Success Manager who’s passionate about improving education and skill...

Location

Australia , Perth

Salary:

Not provided

Atomi

Expiration Date

Until further notice

Requirements

Direct experience working in secondary education (for example, as a teacher, head of department or school leader) or previous SaaS CSM experience
Confidence presenting and facilitating training sessions for diverse audiences, including senior school leadership
Strong relationship-building and communication skills, with a proactive and collaborative approach
Comfortable using data and a willingness to use tools like HubSpot or similar CRMs to drive results
Based in Western Australia (Perth preferred), with access to a car and able to travel as needed
A valid Working With Children Check (or ability to obtain one)
Australian working rights

Job Responsibility

Lead school-wide onboarding and change management, helping teachers and leaders confidently roll out and embed Atomi
Deliver engaging training and professional learning, from in-person workshops to webinars tailored to each school’s needs
Build trusted relationships with school leaders, becoming their go-to for strategy, support and best practice
Use data and insights to drive adoption, identify challenges early and ensure long-term success
Work closely with Sales, Product and Marketing to improve the customer experience and share impact stories

What we offer

Tailored flexibility: Enjoy work-life balance with hours that adapt to your needs
Generous leave: Experience additional paid leave options as a permanent team member
Location independence: Work from Sydney, interstate or wherever you find inspiration
Growth and development: Use ongoing opportunities to improve your skills and expand your knowledge
Holistic wellbeing: Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave
Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents
Work with the best
Regular social in-person and remote events: Including team sports competitions, trivia nights and themed annual events
Atomi access: Enjoy free Atomi services for you and your family

Fulltime

Head of Client Success - Core & Strategic

Addepar is seeking a strategic leader to spearhead our Core and Strategic client...

Location

United States , Salt Lake City

Salary:

177000.00 - 276000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

12+ years in client-facing roles (CSM, Account Management, or Consulting) with experience managing other people managers
Experience working with complex or technical products
Background in Wealth Management, Financial Services, or FinTech is a significant advantage
Comfortable operating in a high-growth, evolving environment
Proven ability to lead teams through change and ambiguity
Strong communicator with sound judgment required to sit across from C-suite executives at major financial institutions
Mission-driven to consult on best practices
Willingness to travel to meet clients

Job Responsibility

Lead and develop a multi-layer Client Success organization, including managers of managers
Own leadership development, succession planning, capacity planning, and hiring
Own adoption, retention, renewal, and net revenue retention (NRR) outcomes across Core and Strategic clients
Partner with Sales and Services to drive long-term client growth and optimization
Provide strategic oversight across the full client lifecycle—from implementation through renewal
Partner cross-functionally with Sales, Product, Engineering, Services, and Support
Leverage data and AI-enabled tools to improve team efficiency, surface insights, and proactively identify client risks and growth opportunities
Drive consistent success planning and clear KPIs
Ensure organization is proactively consulting on best practices to maximize platform utilization
Act as the primary escalation point for complex issues

What we offer

bonus
equity
benefits

Fulltime

Head of Client Success - Core & Strategic

Addepar is seeking a strategic leader to spearhead our Core and Strategic client...

Location

United States , New York

Salary:

177000.00 - 276000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

12+ years in client-facing roles (CSM, Account Management, or Consulting) with experience managing other people managers
Experience working with complex or technical products
Background in Wealth Management, Financial Services, or FinTech is a significant advantage
Comfortable operating in a high-growth, evolving environment and have a proven ability to lead teams through change and ambiguity
Strong communicator with the sound judgment required to sit across from C-suite executives at major financial institutions
Mission-driven
Willingness to travel as needed

Job Responsibility

Lead Leaders - Direct and develop a multi-layer Client Success organization, including managers of managers
Drive Retention & Growth - Own adoption, retention, renewal, and net revenue retention (NRR) outcomes across Core and Strategic clients
SaaS & Lifecycle Leadership - Provide strategic oversight across the full client lifecycle—from implementation through renewal
AI-Forward Operating Model - Leverage data and AI-enabled tools to improve team efficiency, surface insights, and proactively identify client risks and growth opportunities
Architect Success at Scale - Drive consistent success planning and clear KPIs
Executive Stewardship & Client Voice - Act as the primary escalation point for complex issues and lead high-stakes, executive-level conversations

What we offer

bonus
equity
benefits

Fulltime

Head of Accounting Customer Success

About DualEntry: Founded in 2024, DualEntry is one of the world’s fastest-growin...

Location

United States , New York City

Salary:

140000.00 - 220000.00 USD / Year

DualEntry

Expiration Date

Until further notice

Requirements

Hardcore work ethic and high agency
You are a hands-on leader focussed on driving execution and speed
You have seen CSM or Account Management teams scale from 0 to 50-100 CSMs at a high pace and the required milestones that come with different growth stages
8+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role
ERP Implementation, finance professional services or project management leadership experience
Experience using or implementing ERPs (e.g., NetSuite, Intacct)
Proven ability to translate accounting requirements into system configurations and automated workflows
Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms
Expert Microsoft Excel/Google Sheets skills

Job Responsibility

Build and lead the CSM team from the ground up: Hire, coach, and develop high-caliber Customer Success Managers
monitor performance, develop playbooks, tools and infrastructure to scale CSM at increasingly high performance
Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed
Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities
Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live
this is a hands-on leadership role
Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes
Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap
Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations

What we offer

Significant equity ownership in one of the top AI companies in the world
15 PTO days + 12 public holidays
Full medical, dental & vision insurance
Commuter benefits
401k benefits
On-site team culture - high collaboration, no bureaucracy
We'll cover relocation packages and make the move exciting, not painful!

Fulltime

New

Head of Apple Ads (Global)

AppTweak is the leading App Store Marketing platform, trusted by the world’s mos...

Location

United States

Salary:

Not provided

AppTweak

Expiration Date

Until further notice

Requirements

5+ years experience in Apple Ads / paid UA / performance marketing, with a strong track record of scaling accounts and improving outcomes
Experience leading a function, practice, or multi-stakeholder program (people leadership not mandatory, but strong leadership skills are)
Deep knowledge of Apple Ads (campaign structures, scaling, measurement, brand vs generic, CPP/CPA optimization, creative and funnel impact)
Strong analytical and strategic thinking: you can turn data into decisions and clear plans
Excellent communication: you can align teams across regions and influence senior stakeholders
Comfortable operating cross-functionally (Consulting, Product, Sales, CSM, Partnerships, Marketing)
Process builder mindset: you love creating repeatable systems that scale
Experience working with the US
[Please note you will need to have a valid visa/work permit for the Country of your choice in order to be eligible for the role]

Job Responsibility

Build a consistent global operating model (processes, playbooks, reporting) with Global Ad Spend Growth as your main KPI
Align how the three regions work, sell, deliver, and measure success
In the context of our partnership, support with requests from Apple Ads linked to account collaboration, strategy alignment for key accounts, success stories, and reporting
Drive growth through measurable outcomes, with a key focus on trial → paid conversion
Build a client tiering to ensure our existing clients are supported and growing through Apple Ads
Unlock synergies and business opportunities with the ASO side of the business
Be a business acumen and learn how/when to leverage and feed our Managed Services team with new clients, services and opportunities
Build and develop a team of Apple Ads experts
Global practice leadership & regional alignment: Build and roll out a global Apple Ads operating model across the 3 regions (ways of working, roles, handoffs, KPIs). Define playbooks, best practices, and quality standards for Apple Ads consulting and enablement. Create a cadence for global reporting, pipeline visibility, performance review, and cross-region learnings
Trial-to-paid conversion ownership: Own the trial-to-paid conversion strategy for our Apple Ads product - Campaign Manager. Define the “successful trial” framework: what needs to happen during trial, when, and by whom. Partner with Sales/CSM/Consulting/Marketing/Product to improve conversion rates through better onboarding, education, and proof of value

What we offer

Grow your career with one of Belgium’s top tech scale-ups
Competitive and optimized salary package, within market standards, also according to your geographic location
Flexibility in your work, with opportunities to learn and express your
A diverse team within a flat hierarchy: altogether we speak more than 15 languages
Connect with colleagues during quarterly team-building events and a yearly company-wide retreat in person
And yes, we’re serious about food: get ready to swap recipes and enjoy delicious moments with the team
If you’re based in Belgium: 12 RTT days per year, on top of regular holidays
Make a difference with one volunteer day every quarter to give back to the community

Head of CSM

SaleCycle

Location:
United Kingdom , Gateshead

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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Head of CSM

SaleCycle

Location:United Kingdom , Gateshead

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Contract Type:
Not provided

Job Posted:
February 17, 2026