Head of CSM Job at SaleCycle (Gateshead)

Product Manager

You'll be PMing some of the highest-traffic areas of our product. These features...

Location

Australia , Melbourne

Salary:

Not provided

InvestorHub

Expiration Date

Until further notice

Requirements

3-5 years of experience in product management
Strong communication and stakeholder management skills
Customer empathy and research instincts
Comfort with ambiguity
Good taste in products
A collaborative relationship with designers and engineers
Product instincts that help guide prioritisation

Job Responsibility

Run discovery with support
Write clear, well-reasoned PRDs
Bring your own ideas, proposals, and evidence to the table
Manage stakeholders across CSM, Sales, and UK office
Collaborate closely with the Head of Product & Design and the CEO to shape roadmap direction
Work with designers and engineers to ship features

What we offer

Options
Flexible hours
Parental leave
Regular hangouts
Lots of food

Fulltime

School Success Manager

As a School Success Manager who’s passionate about improving education and skill...

Location

Australia , Perth

Salary:

Not provided

Atomi

Expiration Date

Until further notice

Requirements

Direct experience working in secondary education (for example, as a teacher, head of department or school leader) or previous SaaS CSM experience
Confidence presenting and facilitating training sessions for diverse audiences, including senior school leadership
Strong relationship-building and communication skills, with a proactive and collaborative approach
Comfortable using data and a willingness to use tools like HubSpot or similar CRMs to drive results
Based in Western Australia (Perth preferred), with access to a car and able to travel as needed
A valid Working With Children Check (or ability to obtain one)
Australian working rights

Job Responsibility

Lead school-wide onboarding and change management, helping teachers and leaders confidently roll out and embed Atomi
Deliver engaging training and professional learning, from in-person workshops to webinars tailored to each school’s needs
Build trusted relationships with school leaders, becoming their go-to for strategy, support and best practice
Use data and insights to drive adoption, identify challenges early and ensure long-term success
Work closely with Sales, Product and Marketing to improve the customer experience and share impact stories

What we offer

Tailored flexibility: Enjoy work-life balance with hours that adapt to your needs
Generous leave: Experience additional paid leave options as a permanent team member
Location independence: Work from Sydney, interstate or wherever you find inspiration
Growth and development: Use ongoing opportunities to improve your skills and expand your knowledge
Holistic wellbeing: Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave
Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents
Work with the best
Regular social in-person and remote events: Including team sports competitions, trivia nights and themed annual events
Atomi access: Enjoy free Atomi services for you and your family

Fulltime

Head of Accounting Customer Success

About DualEntry: Founded in 2024, DualEntry is one of the world’s fastest-growin...

Location

United States , New York City

Salary:

140000.00 - 220000.00 USD / Year

DualEntry

Expiration Date

Until further notice

Requirements

Hardcore work ethic and high agency
You are a hands-on leader focussed on driving execution and speed
You have seen CSM or Account Management teams scale from 0 to 50-100 CSMs at a high pace and the required milestones that come with different growth stages
8+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role
ERP Implementation, finance professional services or project management leadership experience
Experience using or implementing ERPs (e.g., NetSuite, Intacct)
Proven ability to translate accounting requirements into system configurations and automated workflows
Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms
Expert Microsoft Excel/Google Sheets skills

Job Responsibility

Build and lead the CSM team from the ground up: Hire, coach, and develop high-caliber Customer Success Managers
monitor performance, develop playbooks, tools and infrastructure to scale CSM at increasingly high performance
Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed
Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities
Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live
this is a hands-on leadership role
Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes
Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap
Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations

What we offer

Significant equity ownership in one of the top AI companies in the world
15 PTO days + 12 public holidays
Full medical, dental & vision insurance
Commuter benefits
401k benefits
On-site team culture - high collaboration, no bureaucracy
We'll cover relocation packages and make the move exciting, not painful!

Fulltime

Head of IT PMO

Strategic Leadership: Develop and communicate the IT project management strategy...

Location

Downtown

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field from a reputable university
A master's degree or relevant certifications (e.g., Project Management Professional - PMP, Certified Scrum Master - CSM) is preferred
Minimum 20 years of experience in project Management with leadership role overseeing PMO or project management function
Strong understanding of project management principles, methodologies, and best practices
Proficiency in project management software and tools
Excellent leadership, communication, and interpersonal skills
Strategic thinking and the ability to align project management practices with business objectives
Knowledge of regulatory compliance requirements related to IT project management
Fluency in English is a must

Job Responsibility

Develop and communicate the IT project management strategy, IT Business plan, vision, and goals, aligning them with the Bank’s overall business strategy and objectives
Establish and maintain the IT PMO, defining its structure, roles, responsibilities, and governance model
Implement project governance practices, including project portfolio management, project prioritization, and project selection criteria
Confirm to local and Group governance requirements
Review IT Governance Status to be reported on frequent basis to fulfill Group requirements
Define and standardize project management methodologies, processes, and best practices
Ensure adherence to these methodologies across all IT projects
Oversee resource allocation and management for IT projects, including staffing, skill set assessment, and workload management
Participate in Technology Committee: to validate projects requiring technology aspects approval by CEO & COO
Develop and maintain business cases tracking, reporting systems and report project evaluation and scoring KPIs

Director, Design & Innovation

Amgen is expanding its global Biostatistics capabilities, with Amgen India (AIN)...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree or higher in Statistics, Biostatistics, Computer Science, Mathematics, Life Sciences, or related scientific discipline
At least 8 years of experience in the pharmaceutical, biotechnology, or medical research industry
Demonstrated experience in people management, including direct reports
Strong written and verbal English communication skills
Experience working effectively in a globally distributed, cross-cultural environment

Job Responsibility

Provides leadership for Design & Innovation functions based in India, ensuring delivery of high-quality, compliant, and value-added outputs aligned with global standards and strategy
Serves as the primary people leader and managerial owner for India-based staff across BMDS, CSM, SS, and GRB
Acts as a strategic partner to global Design & Innovation leaders, supporting execution of the global vision while representing India capabilities, capacity, and growth opportunities
Drives adoption of innovative design, statistical, data stewardship, centralized statistical monitoring, safety monitoring, and randomization/blinding approaches in collaboration with global function heads
Ensures consistent application of Amgen policies, SOPs, and controlled documents across all India-based Design & Innovation activities
Supports capability development, talent pipeline growth, and succession planning for Design & Innovation functions in India
Provides oversight of resourcing, prioritization, and workload balancing across India-based teams
Translate global Design & Innovation strategy into executable plans for India-based teams
Support delivery of innovative statistical methodologies, data standards, centralized statistical monitoring, safety monitoring, and randomization/blinding services
Partner with global leaders to identify opportunities for expanding Design & Innovation capabilities and scope at AIN

What we offer

Vast opportunities to learn and develop within our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Fulltime

Head of Apple Ads (Global)

AppTweak is the leading App Store Marketing platform, trusted by the world’s mos...

Location

United States

Salary:

Not provided

AppTweak

Expiration Date

Until further notice

Requirements

5+ years experience in Apple Ads / paid UA / performance marketing, with a strong track record of scaling accounts and improving outcomes
Experience leading a function, practice, or multi-stakeholder program (people leadership not mandatory, but strong leadership skills are)
Deep knowledge of Apple Ads (campaign structures, scaling, measurement, brand vs generic, CPP/CPA optimization, creative and funnel impact)
Strong analytical and strategic thinking: you can turn data into decisions and clear plans
Excellent communication: you can align teams across regions and influence senior stakeholders
Comfortable operating cross-functionally (Consulting, Product, Sales, CSM, Partnerships, Marketing)
Process builder mindset: you love creating repeatable systems that scale
Experience working with the US
[Please note you will need to have a valid visa/work permit for the Country of your choice in order to be eligible for the role]

Job Responsibility

Build a consistent global operating model (processes, playbooks, reporting) with Global Ad Spend Growth as your main KPI
Align how the three regions work, sell, deliver, and measure success
In the context of our partnership, support with requests from Apple Ads linked to account collaboration, strategy alignment for key accounts, success stories, and reporting
Drive growth through measurable outcomes, with a key focus on trial → paid conversion
Build a client tiering to ensure our existing clients are supported and growing through Apple Ads
Unlock synergies and business opportunities with the ASO side of the business
Be a business acumen and learn how/when to leverage and feed our Managed Services team with new clients, services and opportunities
Build and develop a team of Apple Ads experts
Global practice leadership & regional alignment: Build and roll out a global Apple Ads operating model across the 3 regions (ways of working, roles, handoffs, KPIs). Define playbooks, best practices, and quality standards for Apple Ads consulting and enablement. Create a cadence for global reporting, pipeline visibility, performance review, and cross-region learnings
Trial-to-paid conversion ownership: Own the trial-to-paid conversion strategy for our Apple Ads product - Campaign Manager. Define the “successful trial” framework: what needs to happen during trial, when, and by whom. Partner with Sales/CSM/Consulting/Marketing/Product to improve conversion rates through better onboarding, education, and proof of value

What we offer

Grow your career with one of Belgium’s top tech scale-ups
Competitive and optimized salary package, within market standards, also according to your geographic location
Flexibility in your work, with opportunities to learn and express your
A diverse team within a flat hierarchy: altogether we speak more than 15 languages
Connect with colleagues during quarterly team-building events and a yearly company-wide retreat in person
And yes, we’re serious about food: get ready to swap recipes and enjoy delicious moments with the team
If you’re based in Belgium: 12 RTT days per year, on top of regular holidays
Make a difference with one volunteer day every quarter to give back to the community

Head of Operations Poland

Head of Operations role for Poland, responsible for managing data center operati...

Location

Poland , Warsaw

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved
Fluent in English
Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills
Good understanding of safety and fire safety standards and procedures

Job Responsibility

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy
Assists the Sales team in the negotiation phase when necessary

Fulltime

Customer Success Manager

Enterprise CSMs at Vercel are a critical part of the revenue engine. You own con...

Location

United States , New York City; San Francisco; Austin

Salary:

170000.00 - 212500.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

Commercially minded — you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them
Technically confident — you understand modern frontend architecture, CI/CD pipelines, and AI-native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems
A long-game thinker who builds relationships over months and years, not quarters — comfortable navigating complex, multi-stakeholder enterprise environments with patience and precision
An EBR practitioner — you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth
Energised by organisational complexity — you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick
Disciplined and structured — you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account
Curious, direct, and opinionated — you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible
Not reactive support or ticket escalation management
Not a transactional renewal motion focused on QBR checklists
Not a role with narrow ownership or a pre-defined playbook to follow

Job Responsibility

Own consumption targets across a portfolio of Enterprise accounts — tracking platform usage across all products and driving consumption into new teams, workloads, and use cases
Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform — becoming a trusted advisor on long-term frontend and AI infrastructure strategy
Lead Executive Business Reviews as the primary lever for consumption growth — using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform
Design and deliver internal hackathons and discovery sessions that create first-hand understanding of what's possible — translating executive curiosity into engineering adoption at scale
Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities
Develop multi-year account strategies that align Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure
Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers
Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Head of CSM

SaleCycle

Location:
United Kingdom , Gateshead

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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Contract Type:
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Job Posted:
February 17, 2026