Head of Cross Border and Currency Clearing, HSBC

HSBC

Location:
Poland

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Global Payments Solutions (GPS) Operations sits within the Global COO structure and is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. The primary purpose of this role is to provide stewardship and drive operational excellence across GPS Operations across the UK, Europe and Central Europe, including the oversight of Payments Services, Cheque Operations, and BRCS.

Job Responsibility:

Accountable for translating Global Business requirements into executable, best practice end to end services
Responsible for identifying opportunities to improve Service Quality across the region
Active engagement with Regional business stakeholders to review performance, identify issues and represent all Operations activity supporting GPS at Business meetings
Accountable for the delivery of the Regional targets and meeting FRP
Accountable for implementing the optimal GPS Operations strategy including location strategy, technology levers and engagement with 3rd party vendors to support regional business objectives
Accountable for adhering to risk appetite and risk control assessment for GPS Operations
Ensure In-country teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards
Accountable for ensuring effective controls are in place to manage operational, regulatory and other risks
Effective capacity planning and appropriate actions to manage headcount for meeting business demand as well as optimal utilization
Ensure effective business recovery plans and regular testing for appropriateness and adequacy
Provide input to the Service Catalogue and ensures alignment as new services are offered

Requirements:

Exposure to cross-border and domestic payment products and systems, including SWIFT
Capable of driving end-to-end customer journey, improvements and automations across value streams
Experience of working across multi-disciplinary and multi-cultural work environments
Strong analytical background, being able to contextualize data into business activities and conclusions
Proven ability in successfully designing and implementing large scale, complex global/regional change initiatives
Experience in managing a highly regulated function mitigating risk through appropriate controls
Sound understanding of HSBC Group strategy and capability to collaborate with the business at a global level

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Cross Border and Currency Clearing

HSBC

Location:Poland

Category:Banking

Contract Type:Not provided