Head of CRM Job at Van Kaizen (Sao Paulo)

Head of CRM

Our client is the ultimate online crypto casino, built by players who know what ...

Location

Malta , Valletta

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

6+ years in CRM within iGaming, with strong focus on strategy and automation
Proven ability to own end-to-end CRM strategy, not just execution
Hands-on experience with CRM platforms such as FastTrack, Optimove, or similar iGaming tools
Strong data literacy and ability to translate data into campaigns and measure results.

Job Responsibility

Own end-to-end CRM strategy and roadmap, aligning across acquisition, activation, retention, and reactivation
Design, implement and optimise multi-channel campaigns (email, push, in-app, SMS) with focus on personalisation and lifecycle
Lead automation initiatives, data-driven experiments, and A/B testing to improve ROI
Collaborate with data, product, compliance, and marketing to ensure data quality, privacy, and regulatory adherence.

Fulltime

Head of CRM

Our client, a leader in online sports betting, is seeking a Head of CRM to own a...

Location

South Africa , Johannesburg

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

5+ years in CRM, including at least 2 years in a managerial or strategic leadership role
Strong understanding of customer lifecycle management, segmentation, and retention strategies
Fluent in English, written and spoken
High computer literacy and proficiency in CRM and analytics tools
HTML and basic Photoshop skills are an advantage
In-depth knowledge and passion for the gambling industry, including Sports Betting or Games
Experience developing and executing multi-channel CRM campaigns and dashboards
Experience with A/B testing and optimisation methodologies
Excellent communication, leadership, and stakeholder management

Job Responsibility

Own end-to-end CRM strategy and roadmap aligned with revenue goals
Lead the CRM team, fostering collaboration, accountability, and innovation
Translate business needs into actionable CRM plans focused on retention, reactivation, and lifetime value
Plan, set up, and deliver multi-channel campaigns across email, SMS, push, and onsite
Drive segmentation, personalisation, and communications improvements
Collaborate with Product, BI, VIP, and Finance to align CRM with business decisions

What we offer

medical aid
hybrid working arrangements

Fulltime

Head of CRM

We're looking for a strategic CRM leader to transform how we connect with our 20...

Location

United Kingdom; Germany; Netherlands; Belgium; Sweden , Luton; Hanover; Rijswijk; Zaventem; Stockholm

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

proven experience in CRM and direct marketing, with a track record of developing strategies that deliver measurable business results at scale across multiple markets or regions
leadership capabilities shine through along with your experience of building and developing high-performing teams who innovate and execute with excellence
deep knowledge of CRM platforms, marketing automation technologies, and customer lifecycle marketing techniques
analytical mindset allows you to derive actionable insights from complex data, while your stakeholder management skills help you build strong partnerships enabling you to successfully deliver in a global, matrix environment
experience managing multi-channel campaigns across different markets would be valuable, particularly if you've worked in travel, hospitality, or e-commerce environments
Understanding of data science and AI applications in marketing would strengthen your ability to drive our personalisation agenda forward

Job Responsibility

shape and deliver our CRM strategy, creating a comprehensive 3-year roadmap that aligns with business objectives and drives customer lifetime value across all our markets
Leading large-scale campaign execution is at the heart of this role, where you'll oversee programmes that reach millions of customers and generate significant revenue impact
champion the transformation towards automation and personalisation, working alongside data science teams to implement AI-driven communications that truly resonate with our customers
guide the development of compelling content and creative assets, ensuring every communication strengthens our brand and drives meaningful engagement
Collaborating with technology teams, you'll define platform requirements and prioritise developments that enhance our CRM capabilities and integration across systems
Building robust measurement frameworks will be key, as you'll track performance, demonstrate ROI, and identify opportunities that continuously improve our customer communications

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
Access the TUI Learning Hub to level-up and reach your ambitions
opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Head of CRM

We've partnered with a leading high-growth FinTech-up undergoing a major transfo...

Location

United Kingdom , London

Salary:

100000.00 - 120000.00 GBP / Year

Salt

Expiration Date

Until further notice

Requirements

Strong CRM leadership experience within a high-growth or fast-paced environment
Proven track record of building and scaling lifecycle programmes, not just optimising
Commercial mindset with a focus on revenue, retention and customer value
Hands-on experience with modern CRM platforms such as Braze or similar
Experience leveraging automation and AI within CRM workflows
Comfortable operating at both strategic and executional level
Strong stakeholder management and cross-functional collaboration

Job Responsibility

Own and evolve the end-to-end CRM strategy, aligned to commercial growth targets
Build and optimise multi-channel lifecycle journeys including onboarding, engagement, reactivation and cross-sell
Drive segmentation and personalisation at scale
Implement and scale AI-driven workflows to improve speed and efficiency
Establish a fast-paced testing and experimentation culture
Define and own CRM KPIs tied directly to revenue and customer value
Lead, coach and develop a high-performing CRM team
Partner closely with performance, product and martech teams

Fulltime

Head of CRM

Join us as Head of CRM for a high‑impact 12‑month fixed‑term role, leading the s...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Proven ability to manage and develop a high‑performing team, creating clarity, supporting growth and enabling people to use their strengths
Strong experience leading CRM or lifecycle marketing in a large, data‑rich organisation, with a track record of delivering measurable customer and commercial outcomes
Strong stakeholder management skills, with the ability to influence peers and senior management
Comfortable working with data, commercials and analytics to shape decisions, execute plans and measure impact
Confidence partnering with data, analytics and technology teams to improve targeting, shape customer journeys and unlock automation
Clear communication skills and a collaborative mindset, with a willingness to get involved and help the team succeed

Job Responsibility

Deliver the CRM vision, leading Lifecycle CRM Managers across Health, Beauty, No7 Beauty Company and Personalised Promotions, driving the shift from product‑first to customer‑first engagement and fostering a culture of innovation, accountability and collaboration
Develop and optimise the customer contact strategy, using data, technology and automation to deliver efficient, effective and hyper‑personalised omnichannel experiences that connect physical and digital journeys
Work cross‑functionally with Brand Marketing, Data Science, Orchestration, Digital and Commercial teams to deliver integrated, insight‑led customer journeys that nurture customers through their lifecycle and maximise lifetime value
Set KPIs and lead performance analysis to drive incremental sales across owned channels, improve channel effectiveness and continuously evolve CRM capability

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Head of CRM

Huge opportunity to step in as our new Head of CRM. Oversee our entire CRM funct...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

At least 5 years of experience in CRM
At least 3 years in a leadership position
Experience with CRM platforms and marketing automation tools such as Optimove, Insider, Braze, Salesforce
Proficiency in data management, segmentation, and CRM best practices
Strong understanding of database hygiene and privacy laws
Proven ability to manage and develop a team, including providing mentorship and fostering a collaborative work environment
Strong analytical and problem-solving skills, with experience using reporting tools such as Tableau or Power BI to monitor campaign performance and extract insights
Report on team’s and projects progress to the Chief Marketing Officer

Job Responsibility

Develop and execute CRM strategy to maximise player lifetime value and retention across entire Stake business line
Build and lead a high-performing CRM team, set objectives and drive performance
Create CRM strategic roadmap and KPIs
present performance insights to executive leadership
Identify opportunities for growth across key markets in terms of new communication channels and strategies
Design and optimise player journeys across onboarding, engagement, retention, VIP progression, currency adoption
Create personalised multi-channel campaigns (email, SMS, push, in-app) using advanced player segmentation
Execute promotional campaigns aligned with business priorities and product launches
Establish A/B testing framework to continuously optimise campaigns and experiences
Own CRM platform selection, implementation, and optimisation

What we offer

In-house baristas serving free coffee, fresh juices and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games

Fulltime

Head of CRM

This is a pivotal role within a premium fashion retail brand, responsible for le...

Location

United Kingdom , London

Salary:

75000.00 - 90000.00 GBP / Year

Major Players Limited

Expiration Date

Until further notice

Requirements

Strong CRM and lifecycle marketing experience, within fashion or premium retail driven brands
Proven ability to lead campaigns end-to-end, from strategy to execution
Experience managing people or readiness to step into a leadership role
Hands-on, practical approach - able to get stuck in and deliver campaigns personally
Strong understanding of customer segmentation, targeting, and engagement strategies
Familiarity with email, SMS, app, and other CRM channels

Job Responsibility

Lead the CRM function, setting strategy and operational priorities
Plan, execute, and optimise lifecycle marketing campaigns across email, SMS, app, and other channels
Manage and mentor CRM team members, building capability and supporting career development
Collaborate closely with marketing, e-commerce, and commercial teams to align CRM strategy with business goals
Analyse campaign performance and customer engagement, translating insights into actionable improvements
Drive adoption of best practices, automation, and personalisation across the CRM function
Ensure consistent, premium-brand customer communications that reflect brand values

What we offer

flexible working
bonus scheme
annual leave allowance
health support

Fulltime

Head of Product - CRM

Location

Israel , Tel Aviv

Salary:

Not provided

Fullpath

Expiration Date

Until further notice

Requirements

Experience: 10+ years in the tech industry, with at least 4–5 years in a senior product or engineering leadership role (Senior Director or equivalent).
Dual Management Expertise: Proven track record managing both Product and Engineering teams.
Business Acumen: Strong understanding of business drivers. You don't just ship features - you build business units.
Technical Depth: Comfortable challenging architectural decisions, navigating trade-offs between delivery speed, scalability, and maintainability. Experience with data-intensive, integration-heavy products is a strong advantage.
Organizational Navigation: Able to influence stakeholders at all levels, drive high-level decisions, and roll up your sleeves when delivery requires it.
Multidisciplinary Leadership: An experienced leader of leaders - capable of aligning engineers, PMs, and cross-functional partners under a shared vision, and building autonomous, high-performing teams.
Execution Mindset: You move fast, navigate ambiguity, and get things done in a dynamic startup environment.
Proven B2B SaaS Startup Experience: Meaningful experience building and scaling products with real production customers.
AI-First: Highly experienced using AI tools across your daily workflow - from research and ideation to prototyping, analysis, and coding. Prior experience building agentic or LLM-powered systems is a strong advantage.

Job Responsibility

Strategic Leadership: Define the vision and long-term strategy for the CRM domain in alignment with the company's overall goals - including its evolving AI roadmap.
Product-Engineering Integration: Lead an integrated organization of product managers and engineers. Foster a culture where 'the business outcome is the mission,' and technical excellence serves business value.
End-to-End Delivery: Own the full lifecycle of your domain - from discovery and ideation to architecture, development, and production.
Business Impact: Define, track, and be accountable for the domain's KPIs (revenue, retention, dealer engagement, churn).
People Management: Manage, mentor and grow high-performing Product and Engineering managers. Build a culture that prioritizes ownership and accountability.
Operational Excellence: Optimize team methodologies to sustain high delivery velocity without accumulating technical debt.

What we offer

An awesome global team of forward-thinking, innovative go-getters
Learning and growth opportunities within a fast-paced AI-first environment, now backed by Cox Automotive
Clear career advancement path for strong performers
Cibus and lots of yummy treats

Fulltime

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Head of CRM

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