Head of CRM Job at Van Kaizen (Valletta)

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Head of CRM

Our client, a leader in online sports betting, is seeking a Head of CRM to own a...

Location

South Africa , Johannesburg

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

5+ years in CRM, including at least 2 years in a managerial or strategic leadership role
Strong understanding of customer lifecycle management, segmentation, and retention strategies
Fluent in English, written and spoken
High computer literacy and proficiency in CRM and analytics tools
HTML and basic Photoshop skills are an advantage
In-depth knowledge and passion for the gambling industry, including Sports Betting or Games
Experience developing and executing multi-channel CRM campaigns and dashboards
Experience with A/B testing and optimisation methodologies
Excellent communication, leadership, and stakeholder management

Job Responsibility

Own end-to-end CRM strategy and roadmap aligned with revenue goals
Lead the CRM team, fostering collaboration, accountability, and innovation
Translate business needs into actionable CRM plans focused on retention, reactivation, and lifetime value
Plan, set up, and deliver multi-channel campaigns across email, SMS, push, and onsite
Drive segmentation, personalisation, and communications improvements
Collaborate with Product, BI, VIP, and Finance to align CRM with business decisions

What we offer

medical aid
hybrid working arrangements

Fulltime

Head of CRM

We're looking for a strategic CRM leader to transform how we connect with our 20...

Location

United Kingdom; Germany; Netherlands; Belgium; Sweden , Luton; Hanover; Rijswijk; Zaventem; Stockholm

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

proven experience in CRM and direct marketing, with a track record of developing strategies that deliver measurable business results at scale across multiple markets or regions
leadership capabilities shine through along with your experience of building and developing high-performing teams who innovate and execute with excellence
deep knowledge of CRM platforms, marketing automation technologies, and customer lifecycle marketing techniques
analytical mindset allows you to derive actionable insights from complex data, while your stakeholder management skills help you build strong partnerships enabling you to successfully deliver in a global, matrix environment
experience managing multi-channel campaigns across different markets would be valuable, particularly if you've worked in travel, hospitality, or e-commerce environments
Understanding of data science and AI applications in marketing would strengthen your ability to drive our personalisation agenda forward

Job Responsibility

shape and deliver our CRM strategy, creating a comprehensive 3-year roadmap that aligns with business objectives and drives customer lifetime value across all our markets
Leading large-scale campaign execution is at the heart of this role, where you'll oversee programmes that reach millions of customers and generate significant revenue impact
champion the transformation towards automation and personalisation, working alongside data science teams to implement AI-driven communications that truly resonate with our customers
guide the development of compelling content and creative assets, ensuring every communication strengthens our brand and drives meaningful engagement
Collaborating with technology teams, you'll define platform requirements and prioritise developments that enhance our CRM capabilities and integration across systems
Building robust measurement frameworks will be key, as you'll track performance, demonstrate ROI, and identify opportunities that continuously improve our customer communications

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
Access the TUI Learning Hub to level-up and reach your ambitions
opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Head of CRM

We've partnered with a leading high-growth FinTech-up undergoing a major transfo...

Location

United Kingdom , London

Salary:

100000.00 - 120000.00 GBP / Year

Salt

Expiration Date

Until further notice

Requirements

Strong CRM leadership experience within a high-growth or fast-paced environment
Proven track record of building and scaling lifecycle programmes, not just optimising
Commercial mindset with a focus on revenue, retention and customer value
Hands-on experience with modern CRM platforms such as Braze or similar
Experience leveraging automation and AI within CRM workflows
Comfortable operating at both strategic and executional level
Strong stakeholder management and cross-functional collaboration

Job Responsibility

Own and evolve the end-to-end CRM strategy, aligned to commercial growth targets
Build and optimise multi-channel lifecycle journeys including onboarding, engagement, reactivation and cross-sell
Drive segmentation and personalisation at scale
Implement and scale AI-driven workflows to improve speed and efficiency
Establish a fast-paced testing and experimentation culture
Define and own CRM KPIs tied directly to revenue and customer value
Lead, coach and develop a high-performing CRM team
Partner closely with performance, product and martech teams

Fulltime

Head of CRM

Join us as Head of CRM for a high‑impact 12‑month fixed‑term role, leading the s...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Proven ability to manage and develop a high‑performing team, creating clarity, supporting growth and enabling people to use their strengths
Strong experience leading CRM or lifecycle marketing in a large, data‑rich organisation, with a track record of delivering measurable customer and commercial outcomes
Strong stakeholder management skills, with the ability to influence peers and senior management
Comfortable working with data, commercials and analytics to shape decisions, execute plans and measure impact
Confidence partnering with data, analytics and technology teams to improve targeting, shape customer journeys and unlock automation
Clear communication skills and a collaborative mindset, with a willingness to get involved and help the team succeed

Job Responsibility

Deliver the CRM vision, leading Lifecycle CRM Managers across Health, Beauty, No7 Beauty Company and Personalised Promotions, driving the shift from product‑first to customer‑first engagement and fostering a culture of innovation, accountability and collaboration
Develop and optimise the customer contact strategy, using data, technology and automation to deliver efficient, effective and hyper‑personalised omnichannel experiences that connect physical and digital journeys
Work cross‑functionally with Brand Marketing, Data Science, Orchestration, Digital and Commercial teams to deliver integrated, insight‑led customer journeys that nurture customers through their lifecycle and maximise lifetime value
Set KPIs and lead performance analysis to drive incremental sales across owned channels, improve channel effectiveness and continuously evolve CRM capability

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Head of CRM

You will join our client as the Head of CRM for Brazil, leading a crucial custom...

Location

Brazil , Sao Paulo

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business Administration, or a related field
MBA is a plus
Minimum of five years' experience in CRM or related roles within iGaming or technology sectors
Strong understanding of the Brazilian gaming market, customer behaviour, and regulatory environment
Proven track record of developing and delivering CRM strategies that increase engagement and loyalty
Exceptional analytical skills and the ability to make data-driven decisions
Excellent leadership and team management abilities, fostering collaboration and excellence
Fluent in Portuguese and English, with strong written and verbal communication skills
Experience with CRM tools, marketing automation, and data analytics software
Strong project management skills and the ability to manage multiple projects simultaneously

Job Responsibility

Develop and execute the CRM strategy for the Brazilian market, aligned with local trends and consumer behavior
Lead and mentor the CRM team to deliver high-quality, results-oriented campaigns
Utilize data and analytics to monitor KPIs, evaluate campaigns, and optimize customer journeys
Collaborate cross-functionally with marketing, product, and customer support to ensure a consistent brand message and seamless experiences
Design and implement loyalty programs, promotions, and personalized offers to drive retention and acquisition
Identify new opportunities for customer engagement across channels, including email, push, social, events, PR, and affiliates
Develop and manage the CRM budget to maximise return on investment
Stay updated on industry trends, competitor activity, and regulatory changes affecting CRM in gaming

What we offer

You will join a supportive environment that values growth, learning, and diversity
You will have access to development opportunities, exposure to global teams, and the chance to shape a major regional program from day one

Fulltime

Head of CRM

Huge opportunity to step in as our new Head of CRM. Oversee our entire CRM funct...

Location

Australia , Melbourne

Salary:

Not provided

Easygo Gaming

Expiration Date

Until further notice

Requirements

At least 5 years of experience in CRM
At least 3 years in a leadership position
Experience with CRM platforms and marketing automation tools such as Optimove, Insider, Braze, Salesforce
Proficiency in data management, segmentation, and CRM best practices
Strong understanding of database hygiene and privacy laws
Proven ability to manage and develop a team, including providing mentorship and fostering a collaborative work environment
Strong analytical and problem-solving skills, with experience using reporting tools such as Tableau or Power BI to monitor campaign performance and extract insights
Report on team’s and projects progress to the Chief Marketing Officer

Job Responsibility

Develop and execute CRM strategy to maximise player lifetime value and retention across entire Stake business line
Build and lead a high-performing CRM team, set objectives and drive performance
Create CRM strategic roadmap and KPIs
present performance insights to executive leadership
Identify opportunities for growth across key markets in terms of new communication channels and strategies
Design and optimise player journeys across onboarding, engagement, retention, VIP progression, currency adoption
Create personalised multi-channel campaigns (email, SMS, push, in-app) using advanced player segmentation
Execute promotional campaigns aligned with business priorities and product launches
Establish A/B testing framework to continuously optimise campaigns and experiences
Own CRM platform selection, implementation, and optimisation

What we offer

In-house baristas serving free coffee, fresh juices and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Access to our Employee Assistance Program for you and your loved ones
9,000+ courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses
Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games

Fulltime

Head of CRM

Our client, a well know global fashion and sports clothing retailer is currently...

Location

United Kingdom , London

Salary:

70000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Managed a small team
Experience within CRM

Job Responsibility

Look after a team of 6 people
Set the CRM strategy
Manage lifecycle market, campaigns and email, trigger and push notifications

What we offer

bonus

Fulltime

Head of CRM

Our client, a FTSE 250 client is currently looking to recruit a CRM Manager payi...

Location

United Kingdom , Basingstoke

Salary:

65000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Experience using an Email automation suite such as Salesforce, Hubspot, or Emarsys
Strong analytical skills
Experience in B2B (ideally, not essential)

Job Responsibility

Managing the customer engagement programme, especially on Email marketing
Focus on campaign setup/automation, reporting and insight, review and building Email marketing strategy

What we offer

30% bonus

Fulltime

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