Head of CRM

Our client, a well know global fashion and sports clothing retailer is currently...

Location

United Kingdom , London

Salary:

70000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Managed a small team
Experience within CRM

Job Responsibility

Look after a team of 6 people
Set the CRM strategy
Manage lifecycle market, campaigns and email, trigger and push notifications

What we offer

bonus

Fulltime

Head of Marketing - Luxury Retail - Bookstore

Are you a dynamic and creative marketing professional with a passion for literat...

Location

United Kingdom , London

Salary:

70000.00 - 90000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience managing multi-channel marketing campaigns in a fast-paced environment
A practical, hands-on approach to marketing operations
Proven branding experience within luxury retail, with a track record of building strong brand identities
Excellent communication skills and the ability to work collaboratively across departments and with senior management
Experience managing B2C outreach, events, and promotional activities
Proven experience in engaging and managing agencies
A knowledge of the Office suite and familiarity with CRM databases. Experience with a project management software is a significant plus
An understanding of luxury market demographics and ability to research this
Proven team leadership experience, ideally with 5+ years in a managerial role

Job Responsibility

Manage and mentor the marketing team, refining its structure to support ongoing company growth. Lead and drive forward strategic initiatives while ensuring smooth day-to-day operations. First and foremost, foster a strong, collaborative team environment to meet both short-term objectives and long-term goals
Shape and evolve the brand across all channels, from print and digital to in-store and event marketing
Create campaigns that align with key themes (whether seasonal, based on landmark books or collections, or topical)
Lead annual marketing schedules for catalogue launches, seasonal promotions and advertising campaigns
Oversee the creation of our Christmas gift lists and seasonal in-store marketing
Propose and run events in our stores and online, in collaboration with our sales and content team
Pitch and execute fresh, innovative marketing ideas that will help grow the retail share
Communicate with the marketing/digital teams to ensure all content aligns with the high standards of the brand's reputation for accuracy and quality

What we offer

21 days' annual leave plus bank holiday, holiday purchase scheme, staff parties, employee assistance programme, 7% employer pension contribution via a salary exchange scheme (subject to the employee making their contribution of 3%), season ticket loan, Cyclescheme, enhanced sick pay, enhanced maternity pay, enhanced paternity leave and pay, virtual GP access, seasonal flu jab voucher

Fulltime

Global Head of Loyalty - Beauty

We are excited to be working with a well known beauty business looking for a Hea...

Location

United Kingdom , London

Salary:

90000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

extensive experience of defining and delivering loyalty programme strategies in a global retail business

Job Responsibility

manage the successful loyalty programme
be responsible for increasing the revenue generated through the loyalty programme
be an expert at extracting insight and identifying trends and opportunities to improve performance
be highly adept at manipulating information and creating clear and succinct reporting that informs and guides what needs to be done
plan and deliver the global roll-out of the loyalty programme through both company and franchise models

Store Manager

Belstaff is a functional clothing brand founded to move people forward. Througho...

Location

United Kingdom , Meadowhall

Salary:

Not provided

Belstaff

Expiration Date

Until further notice

Requirements

Create a client centric culture within the Store
Lead by example in demonstrating clients are the main focus at all times
Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry
Ensure store deployment is focused on meeting client traffic and operational demands
Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients
To ensure the team pre-empt and respond to client needs in order to excel in service standards
To deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded
Ensure efficient after sales service is maintained
Achieve store set sales targets on a daily, weekly, monthly, quarterly and annual basis
Monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store

Job Responsibility

Ensure the success of each store
Ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store
Ensure that the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store
Build and maintain strong relationships with Head Office, clients and the local business community

Store Manager

Belstaff is a functional clothing brand founded to move people forward. Througho...

Location

United Kingdom , Portsmouth

Salary:

Not provided

Belstaff

Expiration Date

Until further notice

Requirements

Create a client centric culture within the Store
Lead by example in demonstrating clients are the main focus at all times
Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry
Ensure store deployment is focused on meeting client traffic and operational demands
Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients
To ensure the team pre-empt and respond to client needs in order to excel in service standards
To deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded
Ensure efficient after sales service is maintained
Achieve store set sales targets on a daily, weekly, monthly, quarterly and annual basis
Monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store

Job Responsibility

The overall role of Store Manager is to ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store
The Store Manager must ensure that the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store
Strong relationships with Head Office, clients and the local business community must also be built and maintained

Fulltime

Store Manager

Belstaff is a functional clothing brand founded to move people forward. Our Reta...

Location

United Kingdom , Dalton Park

Salary:

Not provided

Belstaff

Expiration Date

Until further notice

Requirements

Create a client centric culture within the Store
Lead by example in demonstrating clients are the main focus at all times
Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry
Ensure store deployment is focused on meeting client traffic and operational demands
Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients
To ensure the team pre-empt and respond to client needs in order to excel in service standards
To deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded
Ensure efficient after sales service is maintained
Achieve store set sales targets on a daily, weekly, monthly, quarterly and annual basis
Monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store

Job Responsibility

Ensure the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store
Build and maintain strong relationships with Head Office, clients and the local business community
Ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store

Fulltime

Head of CRM

This is a pivotal role within a premium fashion retail brand, responsible for le...

Location

United Kingdom , London

Salary:

75000.00 - 90000.00 GBP / Year

Major Players Limited

Expiration Date

Until further notice

Requirements

Strong CRM and lifecycle marketing experience, within fashion or premium retail driven brands
Proven ability to lead campaigns end-to-end, from strategy to execution
Experience managing people or readiness to step into a leadership role
Hands-on, practical approach - able to get stuck in and deliver campaigns personally
Strong understanding of customer segmentation, targeting, and engagement strategies
Familiarity with email, SMS, app, and other CRM channels

Job Responsibility

Lead the CRM function, setting strategy and operational priorities
Plan, execute, and optimise lifecycle marketing campaigns across email, SMS, app, and other channels
Manage and mentor CRM team members, building capability and supporting career development
Collaborate closely with marketing, e-commerce, and commercial teams to align CRM strategy with business goals
Analyse campaign performance and customer engagement, translating insights into actionable improvements
Drive adoption of best practices, automation, and personalisation across the CRM function
Ensure consistent, premium-brand customer communications that reflect brand values

What we offer

flexible working
bonus scheme
annual leave allowance
health support

Fulltime

CRM Executive

This role will support the execution and optimisation of CRM campaigns across th...

Location

United Kingdom , London

Salary:

Not provided

ELEMIS

Expiration Date

Until further notice

Requirements

Experience in CRM, email marketing or a related role, ideally within beauty, fashion or a similar consumer-focused industry
Strong understanding of email and SMS marketing best practices, with experience supporting campaign execution and optimisation
Analytical mindset with the ability to interpret data, generate insights and make data-driven recommendations
Highly organised with strong attention to detail, able to manage multiple campaigns and deadlines in a fast-paced environment
Confident working cross-functionally, building strong relationships with internal teams and external partners
Able to respond to changing priorities, work flexibly and maintain a calm, proactive approach under pressure
Technical understanding of CRM platforms (e.g. ESP/CDP tools such as Bloomreach or similar), with an appreciation of data structures and customer segmentation
Knowledge of GDPR and data protection principles to ensure compliant CRM communications
Commercial awareness, with an understanding of how CRM contributes to overall business performance
A proactive, can-do attitude with a willingness to learn, develop and contribute to continuous improvement

Job Responsibility

Support the end-to-end execution of UK and EMEA email and SMS campaigns, managing activity from initial brief through to deployment and QA, with growing ownership of campaign delivery
Collaborate closely with Brand Creative and Trading teams to optimise messaging, content and layout for CRM channels, ensuring all communications align with brand guidelines and commercial objectives
Coordinate campaign workflows across multiple stakeholders, maintaining timelines and ensuring accurate, timely delivery in line with the global marketing calendar
Build and deploy audience segmentation for CRM campaigns, leveraging customer data and behavioural insights to deliver targeted and personalised communications
Support the development and execution of lifecycle marketing programmes, including welcome, retention, reactivation and VIP journeys
Monitor campaign performance against key KPIs including revenue, engagement and conversion, identifying trends and opportunities for improvement
Support test-and-learn initiatives, including A/B testing across subject lines, creative, messaging and send strategies to continuously optimise performance
Produce regular reporting (daily, weekly and monthly), developing clear and user-friendly dashboards and translating data into actionable insights and recommendations
Collaborate with Digital, Retail, Spa and Data/BI teams to support a cohesive omnichannel communication strategy and ensure accurate tracking and reporting
Assist in maintaining CRM best practices, including data usage, consent management and compliance with GDPR and relevant data privacy regulations

What we offer

Hybrid and Flexible working
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Fulltime

Head of CRM - Retail

Blu Digital

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

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