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Head of Creative Operations

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Boots

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Location:
United Kingdom , Nottingham OR London

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Category:
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Contract Type:
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Salary:

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Job Description:

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. The Head of Creative Operations is a key member of the B-Hive Lead Team. They are responsible for leading and managing the people, processes, systems and tools that enable the effective and efficient operation of the whole B-Hive.

Job Responsibility:

  • Works across all studio teams to own and operate our agency work management processes and procedures, through leading project & operations teams to deliver internal client needs as efficient and effectively as possible
  • Responsible for how the B-Hive manages all project briefs from regular BAU briefs through larger, more complex and/or critical projects
  • leads operations & project management best practice
  • Support with building collaborative bridges and communication frameworks needed for effective inter-agency ways of working
  • Be a champion for change, looking to evolve our operations through tech-driven innovation, ensuring we remain agile enough to pivot quickly
  • Leads teams of project managers, scheduling and traffic managers, quality & compliance and digital production & delivery specialists to deliver the required quality on time and to budget
  • Is focused on the outcomes the business needs to drive and negotiates resource time and commitment across multiple teams and projects according to that client need
  • Supports Head of Client Management with understanding and delivering evolving client needs
  • Supports Head of Creative with tools, process and freelance selection
  • Leads the B-Hive management of P&L and operational financial obligations, including overall staff utilization targets

Requirements:

  • Senior creative, project or operations management experience or other appropriate delivery experience in a creative agency or business
  • Experience managing a production house or working in a production studio
  • Demonstrate strong experience of digital asset management & delivery
  • Proven ability to navigate multi-layered stakeholder landscapes, negotiating resources and driving cross-functional alignment
  • Strong ability to understand, map and plan processes, turning them into robust project plans
  • Likely to hold a degree, or equivalent apprenticeship or experience in a creative, business, process or similar field
  • Highly comfortable working in a fluid creative environment where plans change rapidly
  • Can bring teams (and peers) together around complex process planning, creating robust systems for all critical projects to build on
What we offer:
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
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