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At Merivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We are searching for a Head of Corporate IT, reporting directly to Merivale’s Chief Technology Officer. This is a pivotal role within our Senior IT leadership team responsible for day-to-day delivery, reliability and improvement across all venues and our Head Office. The role is hands-on when required and leads a blended workforce of approximately 15 permanent and casual staff across service desk, field support and corporate/venue network operations. The focus is operational excellence, service quality and the uplift of people, processes and tools in a fast-paced, customer-centric hospitality environment.
Job Responsibility:
Corporate & Venue Network Operations: Own wired and wireless networks across HQ and 100+ venues, ensuring availability, performance, and rapid issue resolution
Venue & Office Technology Enablement: Oversee technology across venues and corporate environments, including Wi-Fi, POS networks, AV, laptops, mobile devices, and peripherals
Service Desk & Field Support: Lead day-to-day IT support aligned to trading hours, major events, and peak operational periods
Hands-on Technical Leadership: Support incident resolution and troubleshooting, particularly during major outages or high-impact events
Process & Tool Uplift: Improve IT service processes using ITIL practices, automation, and modern tooling
AI Enablement: Identify and implement practical AI use cases to improve service efficiency and user experience
People Leadership: Lead, roster, coach, and develop the team, including performance management, onboarding, and capability uplift
Vendor & Commercial Management: Own vendor relationships, SaaS platforms, and associated commercial outcomes
Requirements:
Bachelor’s degree in IT, Computer Science, or related discipline (or equivalent experience)
8–12 years’ experience across Corporate IT, service operations, and multi-site environments
Experience in hospitality, retail, or similarly fast-paced operational environments preferred
Proven experience managing SaaS platforms, licensing, and renewals
Strong stakeholder communication skills in operational environments
You are a hands-on leader with the ability to dive into detail when needed
Continuous improvement mindset with strong process optimisation capability
Solid understanding of enterprise and venue networks (LAN/WAN/Wi-Fi)
Practical application of ITIL frameworks
Strong vendor management and commercial negotiation experience
What we offer:
25% staff discount across 90+ Merivale venues
Exclusive monthly perks, staff-only rewards and events
Merivale Staff Cellar – access to premium wines at staff pricing
Unlimited career growth with endless development opportunities
Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
Professional accreditation support – including Leadership qualifications
Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
Employee Referral Program – earn rewards for bringing great people on board