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Head of Corporate IT & Technology Solutions

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Dotdigital

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Location:
United Kingdom , London Bridge

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Shape the future of IT at Dotdigital. Join us as our Technology Solutions Manager—a hands-on yet strategic leader responsible for evolving, shaping, and scaling our global Corporate IT landscape. A high-impact, visible leadership role with significant autonomy and the opportunity to shape the future of IT at Dotdigital. A growing, dynamic, supportive culture, and space to develop your leadership and strategic influence.

Job Responsibility:

  • Lead, mentor, and develop a multinational IT team (currently 6)
  • Own our global, cloud-first Corporate IT infrastructure (Microsoft 365, Azure, networking, telephony, endpoints)
  • Partner with InfoSec to maintain and improve IT security practices and compliance
  • Oversee all aspects of device, identity, and access management
  • deliver seamless user onboarding/offboarding
  • Ensure the highest levels of user satisfaction by driving continual improvement and proactive support
  • Design and deliver global IT strategies, aligning technology with business goals
  • Lead or sponsor IT projects—including service transitions, new tools rollouts, integration/M&A projects, or DR/BCP planning
  • Introduce and embed process improvements, innovation, and automation
  • Direct and optimise a significant IT budget (multi-million pound scope)
  • report, forecast, and drive ROI
  • Own IT procurement, vendor selection, contract negotiations, and supplier performance management
  • Oversee IT asset management, lifecycle planning, and refresh cycles

Requirements:

  • Proven senior experience leading Corporate IT / ICT in complex, multi-site/global business environments
  • Demonstrable expertise in strategic IT operations, team leadership, budgeting, and vendor management
  • Track record of successfully delivering transformation, standardisation, or IT modernisation projects
  • Hands-on knowledge of Microsoft 365, Azure, device management, and enterprise IT operations (Windows, macOS environments, cloud networks)
  • Strong business partnering, stakeholder management, and communication skills
  • Deep commitment to customer service and operational excellence
  • Experience managing or auditing to regulatory frameworks (ISO 27001, ITIL), and working closely with Information Security
  • Experience leading and supporting remote-first, international user bases

Nice to have:

  • Experience with M&A IT integration or complex change management
  • Enterprise-scale service desk operations, ZenDesk
  • Microsoft, Cisco or ITIL certifications
What we offer:
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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