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Boots, the UK’s leading health, wellness and beauty retailer, is seeking a dynamic and experienced Head of Corporate Communications & Media Relations to lead and shape the strategic direction of corporate communications. This pivotal role sits at the heart of the organisation, requiring a visionary leader capable of navigating complex challenges, anticipating future opportunities, driving stakeholder engagement and protecting and enhancing Boots reputation across all channels.
Job Responsibility:
Strategic Leadership: Develop, drive, and execute the corporate communications strategy to support Boots strategic priorities and brand reputation
Crisis Communications: Lead the development and execution of crisis communication strategies
Reputation Management: Proactively identify emerging risks and opportunities within the communications landscape
Financial Communications: Lead the development and delivery of financial communications, including results announcements and market updates
Relationship Management: Develop and nurture strong relationships with key external stakeholders, including media, influencers, industry bodies and opinion leaders
Thought Leadership: Drive proactive thought leadership and storytelling initiatives to position Boots as the trusted health, wellness and beauty retailer
Planning: Oversee the planning of the external communications plan
Measurement and Evaluation: Lead the development and implementation of robust communications measurement and evaluation frameworks
Continuous Improvement: Challenge the status quo, drive step-change improvements
Team Leadership & Development: Lead, inspire, and challenge a high-performing communications team
Requirements:
Proven track record in a senior corporate communications role within a large, high-profile and fast-paced organisation, preferably in retail, healthcare or consumer sectors
Demonstrable experience in financial communications
Deep expertise of managing high-profile issues, with proven experience in effectively responding to and resolving challenging situations
Excellent knowledge of the news agenda, combined with strong news judgment
Strategic thinker with strong analytical skills and the ability to translate business objectives into actionable communications strategies
Brilliant media operator with established network of corporate, retail, consumer affairs, news and trade journalists and key opinion leaders
Outstanding written and verbal communication abilities, with a flair for crafting compelling narratives and clear messaging
Strong planning and organisation skills, with experience in overseeing annual PR plans, ensuring effective collaboration across teams, alignment of messaging and prioritisation of campaigns
Excellent commercial acumen and analytical skills, with the ability to measure communications effectiveness, share learnings and assess ROI
Exceptional leadership skills, with a demonstrable ability to motivate, coach and develop teams
High standards of professionalism, discretion, agility and resilience under pressure
Relevant degree or professional qualification in PR, communications or journalism preferred
What we offer:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme