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Optical Express is a provider of ophthalmology services, including laser eye surgery, cataract surgery, and lens replacement surgery in the United Kingdom and Europe. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology. Our group healthcare brands, headed by Optical Express, also includes, ACES, sk:n clinics and The Harley Medical Group, are now promoting and providing services to NHS patients, and as a result we are looking to recruit a Head of Contracts. We are seeking a strategic and experienced Head of Contracts to lead the development, negotiation, and management of healthcare service contracts, with a particular focus on ophthalmic services and broader NHS provision. This pivotal role will oversee relationships with NHS providers, and Integrated Care Boards (ICBs), ensuring high-quality, cost-effective service delivery across the region.
Job Responsibility:
Lead the full lifecycle of healthcare contracts, including commissioning, negotiation, performance monitoring, and renewal
Manage a portfolio of contracts across our healthcare brands offerings
Build and maintain strong relationships with NHS providers, ICBs, and other stakeholders
Ensure compliance with NHS contracting regulations and financial governance frameworks
Provide strategic input into service redesign, procurement planning, and contract variation processes
Present contract performance reports and recommendations to senior leadership and governance boards
Lead and develop a high-performing contracts team, fostering a culture of excellence and collaboration
Collaborating with Contracts and Finance teams on data and income reporting
Overseeing NHS finance and data reporting
Managing all coding activity and NHS data submissions
Requirements:
Proven experience in managing complex healthcare contracts within the NHS or similar environment
Strong knowledge of ophthalmic services and primary care commissioning
Excellent negotiation, stakeholder engagement, and analytical skills
Ability to interpret and apply NHS financial and performance frameworks (e.g., PbR, HRG, KPIs)
A strategic mindset with the ability to influence service delivery, transformation, and commercial awareness
Relevant qualifications (e.g., Master’s degree, APMP, CIPFA) are highly desirable
What we offer:
29 days annual leave per year, increasing with length of service
Pension Scheme
Private Healthcare
Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment
Generous Optical Express Friends and Family Discount scheme
Discounts on other group companies products & procedures