Head of Content Operations

Join us as a Head of Content Operations within Barclaycard Payments, where you’ll lead the strategy and delivery of business-critical customer communications across web, email and letters. You’ll oversee our end-to-end content ecosystem, ensuring “always-on” assets are accurate, compliant and seamlessly delivered at scale. Acting as the operational heartbeat of the function, you’ll balance BAU excellence with rapid response to regulatory and incident-driven change. In a highly regulated environment shaped by Financial Conduct Authority requirements, you’ll embed robust governance and maintain a clear golden record of all communications. At the same time, you’ll architect the intelligent, automated content model of the future-shifting from manual processes to component-based, tech-enabled publishing. This is a high-impact leadership role for a strategic operator who combines precision, pace and transformation.