Head of Consumer Communications Job at Boots (London)

Head of Consumer Care

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Proven experience in leading consumer care or customer experience functions at a strategic and operational level
Strong understanding of end-to-end customer journey design and proactive engagement strategies
Excellent leadership and team development skills
Data-driven mindset with experience in using insights to drive continuous improvement
Ability to influence cross-functional teams and senior stakeholders
Expert user of Zendesk
Strong knowledge of digital tools and customer experience best practices
Excellent communication, problem-solving, and stakeholder management skills
Able to mentor and develop a team

Job Responsibility

Develop and implement a consumer care strategy that prioritizes proactive engagement and anticipates customer needs
Ensure the end-to-end journey from product discovery to post-purchase support meets or exceeds consumer expectations
Lead and inspire the Consumer Care team to deliver exceptional service across all touchpoints
Establish clear KPIs focused on customer satisfaction, first-contact resolution, and proactive issue prevention
Oversee day-to-day operations of consumer care teams across multiple channels (phone, email, chat, social media)
Ensure compliance with regulatory requirements and company policies
Manage budgets, resources, and vendor relationships for consumer care services
Implement feedback loops to identify pain points and improve service delivery
Identify pain points in the consumer journey and implement solutions to reduce friction and prevent repeat issues
Drive innovation in service delivery through technology, automation, and process optimization

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Fulltime

Head of Communications

Suno is hiring a Head of Communications to be the founding member and build a co...

Location

United States , NYC, Boston

Salary:

200000.00 - 300000.00 USD / Year

Suno

Expiration Date

Until further notice

Requirements

10 years+ of communications experience with a deep background in media relations, PR, executive comms, and internal storytelling
Deep relationships with top-tier music and media industry members, experience influencing consumer narratives
Experience with policy communications in a new or emerging field
Global perspective with experience adapting messaging across diverse audiences and geographies
Comfort with ambiguity
A track record of delivering launches and storytelling that drive measurable business impact
A love of music

Job Responsibility

Lead a unified marketing and communications strategy
Develop the Suno voice in a variety of public media landscapes
Partner cross-functionally to ensure external messaging is inspiring, accurate and engaging
Partner with the People & Operations team to establish internal communications strategies
Mentor, grow, and lead a high-performing communications team
Craft thought leadership strategies
Represent Suno externally as needed
Use data, market intelligence, customer insights, and sentiment analysis to refine and strengthen Suno’s brand and narrative

What we offer

Company Equity Package
401(k) with 3% Employer Match & Roth 401(k)
Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
11 Paid Holidays + Unlimited PTO & Sick Time
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)

Fulltime

New

Head of Corporate Communications and Media Relations

Boots, the UK’s leading health, wellness and beauty retailer, is seeking a dynam...

Location

United Kingdom , London

Salary:

Not provided

Boots

Expiration Date

February 20, 2026

Requirements

Proven track record in a senior corporate communications role within a large, high-profile and fast-paced organisation, preferably in retail, healthcare or consumer sectors
Demonstrable experience in financial communications
Deep expertise of managing high-profile issues, with proven experience in effectively responding to and resolving challenging situations
Excellent knowledge of the news agenda, combined with strong news judgment
Strategic thinker with strong analytical skills and the ability to translate business objectives into actionable communications strategies
Brilliant media operator with established network of corporate, retail, consumer affairs, news and trade journalists and key opinion leaders
Outstanding written and verbal communication abilities, with a flair for crafting compelling narratives and clear messaging
Strong planning and organisation skills, with experience in overseeing annual PR plans, ensuring effective collaboration across teams, alignment of messaging and prioritisation of campaigns
Excellent commercial acumen and analytical skills, with the ability to measure communications effectiveness, share learnings and assess ROI
Exceptional leadership skills, with a demonstrable ability to motivate, coach and develop teams

Job Responsibility

Strategic Leadership: Develop, drive, and execute the corporate communications strategy to support Boots strategic priorities and brand reputation
Crisis Communications: Lead the development and execution of crisis communication strategies
Reputation Management: Proactively identify emerging risks and opportunities within the communications landscape
Financial Communications: Lead the development and delivery of financial communications, including results announcements and market updates
Relationship Management: Develop and nurture strong relationships with key external stakeholders, including media, influencers, industry bodies and opinion leaders
Thought Leadership: Drive proactive thought leadership and storytelling initiatives to position Boots as the trusted health, wellness and beauty retailer
Planning: Oversee the planning of the external communications plan
Measurement and Evaluation: Lead the development and implementation of robust communications measurement and evaluation frameworks
Continuous Improvement: Challenge the status quo, drive step-change improvements
Team Leadership & Development: Lead, inspire, and challenge a high-performing communications team

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

!

Assistant Manager Brand Communication Sport Performance

Build Brand adidas to be the best sports brand in Taiwan, via comprehensive comm...

Location

Taiwan , Taipei

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

5 years’ experience in the marketing department of a global consumer goods (apparel, beverages, FMCG) brand or advertising agency serving global consumer goods brands
University Degree in Marketing or related field
Fluent in English & Mandarin
Sports passion and industry understanding – footwear / apparel
Effective communication skills
Strong negotiation skills
Interpersonal skills
Organizational skills
Project leadership skills
Time management

Job Responsibility

Develop brand messaging, brand communications plans, and consumer-focused marketing activations aligned with the overall marketing strategy
Plan and execute integrated marketing activations that drive consumer engagement across online and offline touchpoints
Analyze and evaluate campaign effectiveness with supporting data and references
Monitor competitors’ activities and provide input to develop necessary defense plan
Ensure most effective use of ATL/ BTL/ PR/ Digital budget
Assist in the management of MWB spend reports and tracking sheets
Follow internal finance procedures, on-going commitment, and payment request forms management
Follow the advertising and advertorial budget as set per the marketing plan
Provide full support in the execution of IMC, including owned, earned, paid media communication, and PR support plans
Develop advertising material

Fulltime

Head of Consumer Digital Technology

The Global Head of Consumer Digital Technology will be responsible for defining,...

Location

United States , New York; Irving

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

March 19, 2026

Requirements

20+ years of experience
15+ years' managerial experience directly managing high-performing technology teams with demonstrable and measurable results, ideally within a large-scale global financial institution, with significant exposure to digital transformation and customer experience innovation
Consistent record as a senior technology leader (e.g., Department Head, VP, Director), managing multi-functional and strategic enterprise projects involving 1000+ engineers
Extensive experience in the Digital space, shaping technology strategy, driving customer adoption, managing balance sheet growth (assets under management), and long-term retention across Cards, Retail Banking, and Wealth Management in both North American and international markets
Proven expertise and significant experience with digital cards, including payment technologies such as Apple Pay, Google Pay, and other mobile wallet solutions, as well as tokenization and card lifecycle management in a digital context
Proven ability to influence decision-making at all levels within a global organization and influence non-direct reports through data and a compelling vision
Deep technical knowledge, with the ability to break down complex technical challenges and understand the impact of those decisions on engineering at scale
Brings a mix of entrepreneurial, startup/growth, and corporate-level scaled innovation leadership experience
Demonstrates sound business judgment, analytical acumen, consumer-centric mindset, and superior communication skills (written and verbal) essential for leading a global team and engaging with senior stakeholders
A proven track record of fostering a clear vision, translating that vision into actionable strategies, and delivering business-measurable outcomes at a global scale, with a strong focus on digital product delivery and customer satisfaction

Job Responsibility

Define and execute a comprehensive global consumer digital technology strategy, covering Cards, Retail Banking (North America), and Wealth Management (International), that measurably increases digital customer acquisition, engagement, and product growth to foster Multi-Relationship Customers (MRC)
Drive continuous innovation and digital transformation across all consumer channels, leveraging cutting-to-edge technologies to create best-in-class customer experiences, including the strategic integration of Artificial Intelligence (AI) to enhance consumer interactions, provide predictive insights, and personalize offerings
Lead, inspire, and grow a diverse global engineering organization of 1000+ technologists, fostering a culture of technical excellence, agility, and continuous improvement
Collaborate closely with product, marketing, compliance, and other business partners to ensure that digital strategies, campaigns, targeting, pricing, and offer designs align with the overarching strategic vision and desired portfolio economics to optimize acquisitions and retention
Work in close partnership with the Cards CIO and the Wealth CIO to ensure alignment and leverage expertise across these critical business lines
Partner with business leaders to define the vision, mission, and focus for digital products that address the key needs of our customers across Cards, Retail Banking, and Wealth Management
Set clear objectives, key results, and metrics to measure the success of new customer acquisitions, product development, and experiences delivered across the consumer digital ecosystem
Drive new acquisitions and product usage to encourage customers to leverage Citi as a multi-relationship channel for their financial needs
Partner closely with various lines of business to fully align on overall strategy and prioritization in accordance with evolving P&L priorities and regulatory requirements
Identify needs, validate pain points, and determine high-level value propositions/business cases for implementing innovative, relevant, and cost-effective technology solutions

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

Director of Growth

The Director, Growth is responsible for the full client acquisition experience i...

Location

United States

Salary:

178300.00 - 220100.00 USD / Year

Octave

Expiration Date

Until further notice

Requirements

Proficiency in mid-funnel nurture and direct-response marketing
Passionate about consumer insights, analytics
Exceptional relationship management and communication skills — able to build trust, influence stakeholders, and drive clarity
Analytical and operational mindset — comfortable working in data, defining KPIs, and connecting insights to execution
Must be eligible to work in the United States without sponsorship now or in the future

Job Responsibility

Drive acquisitions through key paid media channels (SEM, SEO, Paid Social, CTV, CRO, SEO, CRO)
Manage external partners to drive channel performance and management
Own daily, weekly, and monthly roadmap, optimizations, and reporting on the health of business
Establish a clear vision and strategy to test-and-learn new tactics and channels to expand the reach of the business
Represent the Growth Function at the executive level, presenting weekly business updates and driving the vision for future strategic opportunities
Partner cross-functionally with Business Operations, Product, and RCM teams to develop channel forecasts and budget recommendations, adjusting strategies as new insights, market conditions, and opportunities arise
Partner with the Head of Product on the largest opportunities for impact across Growth Marketing, Growth Product, and Data engineering
Channel responsibilities: develop core channels (social, search, and CTV) and diversify channel mix expanding into new demand channels
Partner with content/product/brand teams on product development including creative development, landing page creation, optimization/conversion rate optimization
Partner with Product and Talent Acquisition to measure and understand Octave’s consumer and employer funnels, as well as identify opportunities for optimization for provider marketing

What we offer

company sponsored life insurance, disability and AD&D plans
Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
Octave offers generous Paid Time Off as well as paid parental leave benefits
equity in the form of stock options, plus target bonus incentives based on performance

Fulltime

Consumer Affairs Associate

Under the general direction of Consumer Affairs leadership, this position suppor...

Location

United States , Richland

Salary:

57430.00 - 86140.00 USD / Year

Lamb Weston

Expiration Date

March 07, 2026

Requirements

Basic knowledge of food safety and quality systems and manufacturing processes, technologies, or other relevant area of responsibility
Proficient in using Microsoft Office Suite applications
Proficiency with computers, especially CRM software and strong typing skills
Highly effective verbal and digital communication skills, including professional phone voice
High School Diploma or equivalent
Sound report writing, interpersonal and communication skills (written and verbal)
Troubleshooting, data analysis, and investigative skills required
Ability to sit, walk and/or stand for up to 8 hours a day
Ability to be on the phone or with head set interface for 8 hours a day
Work from a computer desk, station for up to 8 hours a day

Job Responsibility

Professionally and efficiently communicate with Customers, Consumers and the general public in relation to food safety and quality issues, general inquiries, sales leads and marketing campaign activities
Effectively document and collaborate with Operations Management, Quality, Food Protection, and Consumer Affairs group resources to investigate root cause to customer issues
Communicate investigation results and issue resolution to the Customer/Consumer or Sales directly
Enter all inbound contacts into designated database and finalize disposition of the issue
Interface at times with third party on insurance claims processing
Effectively understand the scale of minor, important and critical complaints and escalate the response and subsequent investigations for resolution to appropriate individuals across all departments at Lamb Weston
Assist in design of processes and procedures related to Consumer Affairs
Perform assigned tasks/duties associated with department processes and procedures
Provides technical support to Customer and/or Sales in a timely and effective manner
Evaluate effectiveness and assure continuous improvement in assigned areas of responsibility

What we offer

Health Insurance Benefits - Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services

Fulltime

Director, Audience Insights & Segmentation

We are looking for a remote Director, Audience Insights & Segmentation (Contract...

Location

United States , New York

Salary:

50.00 - 55.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Any former Associate Director, Director or head of consumer insights serving as a consultant or fractional leader. Both consumer insights research agency (Quant and Qual), or social listening research startup experience welcome. Preferably someone with more senior experience leading and commissioning projects end to end and managing analysts or vendors to complete the work.
8+ years marketing experience with 5+ years' experience audience insights and/or social listening research
Need someone who can build highly visual (almost editorial) and impactful decks quickly and efficiently while coaching a junior team on the work of the work
Strong understanding of methodology, data, and systems best leveraged for research
High ability to create visualization of data and find the ways to improve data with various sources of second and third party information is a plus
Diverse-minded, curious, creative and solution-oriented
Demonstrated ability to generate strategic insights from rigorous analysis
Experience in a highly complex, matrixed organization with a proven track record of working cross-functionally to drive change
Exceptional communication and interpersonal skills, with the ability to collaborate and drive consensus across multiple teams and functions

Job Responsibility

Leverage first- and third-party data sets to generate audience strategies, deploy those learnings to refine audience segments, and accelerate effectiveness across brands
Partner with Brand counterparts to provide analytical expertise to enable the audience data strategy and insights that empower performance media initiatives
Utilize proprietary and syndicated tools to create and present analyses across the company's portfolio that convey a clear audience story that can be translated into insights / segments for marketing campaigns
Work with a team of brand-aligned embedded resources to ensure audience insights and trends are effectively infused into brand vision, positioning, and growth strategies
Work in close collaboration with brand marketing leaders to ensure their audience needs are being met and manage priorities
Craft audience insights into compelling narratives that inform and drive to key business decisions
Act as key collaborator and resource for brands during planning process with 360-degree view of portfolio-wide insights to improve go-to-market approach
Serve as the engine of brand's insight generation activities and support the Sr. Director of Audience Intelligence in effectively communicating how to integrate learnings into media and marketing activities swiftly
Partner with Media Agency partners to generate and infuse key takeaways into activation activities
Collaborate with Audience Data team to bring together holistic strategy across brand portfolio and enable successful campaigns

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Head of Consumer Communications

Boots

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Consumer Communications

Head of Consumer Care

Head of Communications

Head of Corporate Communications and Media Relations

Assistant Manager Brand Communication Sport Performance

Head of Consumer Digital Technology

Director of Growth

Consumer Affairs Associate

Director, Audience Insights & Segmentation

Head of Consumer Communications

Boots

Location:United Kingdom , London

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

Expiration:February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Consumer Communications

Head of Consumer Care

Head of Communications

Head of Corporate Communications and Media Relations

Assistant Manager Brand Communication Sport Performance

Head of Consumer Digital Technology

Director of Growth

Consumer Affairs Associate

Director, Audience Insights & Segmentation

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Job Posted:
February 14, 2026

Expiration:
February 20, 2026