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Head of Community

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The Telegraph

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Location:
United Kingdom , London

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Category:
Media

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Telegraph team prides itself on its strong reader community with an emphasis on supporting subscriber loyalty, building solid relationships between readers and journalists and its expert knowledge of retention and subscriber growth. As Head of Community, you will lead a team of Editors who champion the experiences and perspectives of our readers. You will ensure that our readers’ voices are heard prominently throughout the Telegraph’s journalism, on the app and website, in podcasts, videos, across our social channels and in print. You will oversee our community editorial strategy and work closely with the Head of Community Editorial and Head of Moderation to develop new products and initiatives that foster subscriber loyalty and retention.

Job Responsibility:

  • Grow the community of subscribers with a clear strategy that can be implemented across all on and off platform areas (homepage, app, newsletters, socials, video and podcasts)
  • Increase the number of subscribers engaging with our journalists on a wide range of stories ‘below the line’
  • Work with senior commissioning and publishing editors to develop communities around each of the Telegraph’s core verticals
  • Use data to develop initiatives that drive high quality interactions with the Telegraph’s readership
  • Oversee our commenting strategy to develop debate around key topics, and managing the team of Moderators to ensure the comments are suitable to the Telegraph platform
  • Work alongside the marketing and events team on subscriber-led events that will encourage retention

Requirements:

  • Currently working in a senior position on a national publishing brand
  • Experience of building and growing successful online communities
  • Experience of leading a big team of editors
  • Experience of commissioning, editing and publishing engaging editorial content incorporating a variety of formats across multiple digital platforms
  • Excellent understanding of the existing digital publishing landscape and emerging media trends
  • Excellent working knowledge of publishing and workflow tools
  • Demonstrable ability to use analytics tools and data reports to inform editorial decisions
  • Experience of using technological innovation to enhance digital storytelling
  • Excellent understanding of The Telegraph’s brands, both in digital and in print
  • Experience working with subscription offerings preferred
  • Proven track record of using personal judgement to increase engagement metrics
  • Proven ability to innovate and push boundaries in all areas of their role

Nice to have:

Experience working with subscription offerings preferred

What we offer:
  • Dynamic working opportunities
  • Medical cover
  • Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
  • Life assurance
  • Season ticket loans
  • Flexible benefits
  • Access to a variety of training and development opportunities through The Academy

Additional Information:

Job Posted:
March 22, 2026

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