Head of Community Job at The Telegraph (London)

Job Description

The Telegraph team prides itself on its strong reader community with an emphasis on supporting subscriber loyalty, building solid relationships between readers and journalists and its expert knowledge of retention and subscriber growth. As Head of Community, you will lead a team of Editors who champion the experiences and perspectives of our readers. You will ensure that our readers’ voices are heard prominently throughout the Telegraph’s journalism, on the app and website, in podcasts, videos, across our social channels and in print. You will oversee our community editorial strategy and work closely with the Head of Community Editorial and Head of Moderation to develop new products and initiatives that foster subscriber loyalty and retention.

Job Responsibility

Grow the community of subscribers with a clear strategy that can be implemented across all on and off platform areas (homepage, app, newsletters, socials, video and podcasts)
Increase the number of subscribers engaging with our journalists on a wide range of stories ‘below the line’
Work with senior commissioning and publishing editors to develop communities around each of the Telegraph’s core verticals
Use data to develop initiatives that drive high quality interactions with the Telegraph’s readership
Oversee our commenting strategy to develop debate around key topics, and managing the team of Moderators to ensure the comments are suitable to the Telegraph platform
Work alongside the marketing and events team on subscriber-led events that will encourage retention

Requirements

Currently working in a senior position on a national publishing brand
Experience of building and growing successful online communities
Experience of leading a big team of editors
Experience of commissioning, editing and publishing engaging editorial content incorporating a variety of formats across multiple digital platforms
Excellent understanding of the existing digital publishing landscape and emerging media trends
Excellent working knowledge of publishing and workflow tools
Demonstrable ability to use analytics tools and data reports to inform editorial decisions
Experience of using technological innovation to enhance digital storytelling
Excellent understanding of The Telegraph’s brands, both in digital and in print
Experience working with subscription offerings preferred
Proven track record of using personal judgement to increase engagement metrics
Proven ability to innovate and push boundaries in all areas of their role

Nice to have

Experience working with subscription offerings preferred

What we offer

Dynamic working opportunities
Medical cover
Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
Life assurance
Season ticket loans
Flexible benefits
Access to a variety of training and development opportunities through The Academy

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Head of Community

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