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The Head of Commercial Operations will be a foundational launch leader responsible for building the commercial operating engine required to bring a new product to market and manage it day-to-day. You will stand up the core infrastructure and vendor ecosystem across distribution, patient support services, medical information, pharmacovigilance, commercial analytics, and pricing and gross-to-net operationalization.
Job Responsibility:
Build the comprehensive commercialization operations roadmap for launch readiness
Begin standing up distribution and fulfillment infrastructure
Initiate vendor selection & build for critical path commercialization services (e.g., patient support, pharmacovigilance, medical information)
Define the commercial analytics stack
Requirements:
12+ years in commercial operations within pharma, specialty products, or closely adjacent healthcare services
Demonstrated experience standing up launch infrastructure: distribution/channel setup, Patient support services, medical information, pharmacovigilance interface, and cross-functional launch readiness
Strong understanding of gross-to-net mechanics and comfort operationalizing pricing, contracting, and performance reporting
Experience managing complex vendor ecosystems with clear governance, KPIs, and accountability
Demonstrated ability to set clear accountability across internal leads and external vendors while maintaining speed and compliance
Ability to build lightweight, scalable processes (SOPs, controls, operating cadence) in a fast-moving environment
Excellent cross-functional leadership and communication skills
able to translate ambiguity into action and align stakeholders
Nice to have:
Direct experience operating in oncology and complex provider-administered product environments, including buy-and-bill reimbursement models
Experience with government price reporting (or leading it through vendors) and related compliance requirements
Experience working in early-stage ventures or building a new business line within a larger company