Head of Commercial Excellence and Operations Job at 10x Genomics (Pleasanton)

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

Head of Commercial Operations

The Head of Commercial Operations will be a foundational launch leader responsib...

Location

United States

Salary:

200000.00 - 240000.00 USD / Year

Thyme Care

Expiration Date

Until further notice

Requirements

12+ years in commercial operations within pharma, specialty products, or closely adjacent healthcare services
Demonstrated experience standing up launch infrastructure: distribution/channel setup, Patient support services, medical information, pharmacovigilance interface, and cross-functional launch readiness
Strong understanding of gross-to-net mechanics and comfort operationalizing pricing, contracting, and performance reporting
Experience managing complex vendor ecosystems with clear governance, KPIs, and accountability
Demonstrated ability to set clear accountability across internal leads and external vendors while maintaining speed and compliance
Ability to build lightweight, scalable processes (SOPs, controls, operating cadence) in a fast-moving environment
Excellent cross-functional leadership and communication skills
able to translate ambiguity into action and align stakeholders

Job Responsibility

Build the comprehensive commercialization operations roadmap for launch readiness
Begin standing up distribution and fulfillment infrastructure
Initiate vendor selection & build for critical path commercialization services (e.g., patient support, pharmacovigilance, medical information)
Define the commercial analytics stack

What we offer

equity
benefits
other opportunities

Fulltime

Head of Operations and Strategy

You will partner closely with business leadership to translate company prioritie...

Location

United States , San Francisco

Salary:

302000.00 - 560000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

Proven senior leadership experience in commercial strategy and operations at scale
Track record of building and operating scalable planning, forecasting, and execution rhythms that enable durable growth
Deep understanding of sales and product‑led motions and how to orchestrate them across regions and segments
Excel at cross‑functional leadership with executive presence, strong communication, and an ability to drive clarity and alignment across teams

Job Responsibility

Partner with the leaderships team to define and operationalize strategy across segments, regions, and motions
Translate strategy into actionable operating plans, priorities, and execution frameworks
Design and run operating rhythms including planning cycles, quarterly business reviews (QBRs), forecast reviews, and executive forums
Ensure clear decision‑making, accountability, and follow‑through
Serve as the primary integrator across functions
Drive clarity on ownership, handoffs, and interdependencies across GTM motions
Oversee GTM planning and performance management in partnership with RevOps and Finance
Ensure consistent metrics, dashboards, and insights to inform decision‑making
Identify organizational bottlenecks and design scalable processes to support growth
Support org design, capacity planning, and prioritization as the business evolves

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Head of Commercial Optimisation and Audio

The Head of Commercial Optimisation & Audio Promotion is a senior leadership rol...

Location

United Kingdom , London

Salary:

Not provided

The Telegraph

Expiration Date

Until further notice

Requirements

Significant experience in commercial optimisation, yield management or digital advertising strategy within a media or publishing environment, with proven leadership experience
Deep expertise in programmatic advertising, ad tech and digital monetisation, with knowledge of audio advertising and emerging revenue opportunities highly desirable
Strong understanding of advertising platforms and ecosystems, including Google Ad Manager, SSPs, DSPs and business intelligence/reporting tools
Proven ability to use data, analytics and market insight to drive commercial decision-making, optimise performance and unlock revenue growth
Experience partnering with senior stakeholders across Commercial, Sales, Finance, Technology, Editorial and Ad Tech functions
Strong commercial acumen, with a track record of identifying opportunities, solving complex business challenges and delivering measurable results
Excellent communication, presentation and influencing skills, with the ability to engage and challenge senior stakeholders confidently
Proven experience leading, developing and motivating high-performing teams in a fast-paced, evolving environment
Highly organised, strategic and comfortable managing multiple priorities in a complex commercial setting
Advanced analytical capability, including strong Excel skills and experience with BI tools such as Tableau or Looker

Job Responsibility

Define and lead The Telegraph’s commercial optimisation and yield strategy across digital and audio channels, driving sustainable revenue growth
Develop and execute inventory, pricing and monetisation strategies across programmatic, direct and emerging commercial products, including audio
Lead the strategic optimisation of programmatic advertising partnerships and supply-side platforms to maximise performance and revenue
Identify, evaluate and onboard new technology and commercial partners that enhance monetisation, innovation and operational efficiency
Provide strategic commercial insight and analytics to senior stakeholders, translating complex data into clear actions and business opportunities
Oversee the development of reporting frameworks, dashboards and performance analysis to support informed commercial decision-making
Partner closely with Finance, Digital Sales, Ad Tech, Technology and Innovation teams to support forecasting, budgeting and long-term commercial planning
Lead the development of robust commercial data structures and processes, ensuring consistency, accuracy and a single source of truth across revenue streams
Drive continuous improvement across commercial workflows, systems and performance measurement, establishing clear KPIs and optimisation roadmaps
Lead, develop and inspire the commercial analytics/optimisation team, fostering a high-performance, insight-led culture

What we offer

Dynamic working opportunities
Medical cover
Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
Life assurance
Season ticket loans
Flexible benefits
Training and development opportunities through The Academy
Inclusive and diverse workplace

Fulltime

Head of Client Operations and Partner Solutions

We are seeking a highly experienced and strategic Head of Client Operations and ...

Location

United States , New York

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in Operations, Business Process Management, or Program Management, with at least 4 years in a senior leadership role
Specialized knowledge of the wealth management industry to ensure operational strategies align with the needs of leading financial advisors and institutions
Proven track record of building and scaling high-volume operations teams in a B2B SaaS or fintech environment
Exceptional analytical skills with the ability to use data-driven insights from tools like Looker to identify trends and translate them into executable plans
Direct experience leading system migrations and proficiency in managing a tech stack that includes Salesforce, Showpad, and Workramp
Entrepreneurial mindset with the ability to define and oversee go-to-market release plans while maintaining Addepar’s status as a disruptive leader
Excellent communication and probing skills, with the ability to simplify complex partner needs and overcome objections
Willingness to travel approximately 15-20% to manage international partner networks and maintain key account alliances

Job Responsibility

Strategic Operational Execution: Define and execute the operational strategy for client and partner management, aligning with the company’s overall commercial objectives while maintaining Addepar’s status as a disruptive leader in Financial Technology
Relationship & Alliance Programs: Develop key account alliances and relationship programs designed to produce sales opportunities, drive revenue, and amplify Addepar’s brand in the community
Go-To-Market (GTM) Oversight: Serve as a key stakeholder for partnership messaging, positioning, and packaging , while defining business requirements and overseeing the GTM strategy and release plans
Relationship Management: Serve as the lead relationship manager with partners throughout their lifecycle, defining engagement handoffs to internal business stakeholders to ensure seamless transitions
Performance Metrics & Monitoring: Establish and report on key operational metrics like Time-to-Value and CSAT, while simultaneously monitoring programs to assess real-world sales impact and the overall success of the alliance
Process Standardization & Documentation: Develop and optimize standardized delivery processes (SOPs) for internal and partner engagements while curating internal documentation and stakeholder communication throughout the project lifecycle
Systems & Automation: Identify bottlenecks and champion process re-engineering , utilizing PRM tools to facilitate collaboration and working with R&D to build an AI-native onboarding experience
Team Leadership & Cross-Functional Collaboration: Lead a team of analysts and relationship managers while establishing stellar relationships with cross-functional teams in sales, product, and marketing to operate successful programs

Head of Commercial Legal, Strategy and Enablement

Adyen is seeking a Head of Legal Strategy and Enablement to build and lead a hig...

Location

United States , New York; San Francisco

Salary:

210000.00 - 275000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

10+ years of legal or legal operations experience with significant time in a leadership role, ideally in a high-growth, multi-jurisdictional environment
Proven leader with a strong track record of building and mentoring high-performing teams, and a focus on people development
Deep familiarity with legal operations, including function analytics, process mapping, workflow automation, operational efficiency, cost control, and legal technology implementation
Strong operator with a builder's mindset: comfortable setting vision, establishing structure where none exists, and designing scalable processes to support rapid iteration
Passionate about using data to drive thoughtful decision-making and possessing the ability to translate complex operational issues into clear, actionable guidance
Collaborative partner who works well with Legal, Product, Engineering, and Commercial stakeholders

Job Responsibility

Build and lead the Legal Strategy and Enablement function responsible for driving operational excellence and strategic alignment across the function
Develop a cohesive legal strategy and operational model that increases functional value, agility, and effectiveness
Act as a senior advisor to Legal providing clear, actionable guidance on strategic planning and operational issues
Represent Legal in cross-functional initiatives, ensuring legal needs are embedded in strategy and implementation plans
Lead talent strategy for the Legal Strategy and Enablement organization—hiring, developing, and retaining top talent across both teams
Lead and mentor a high-performing team of strategy and operations professionals (including Commercial Enablement/Legal Operations experts)
Set clear performance goals, expectations, and development plans, ensuring the team's objectives are directly aligned with legal operations' strategic goals for efficiency and technological advancement
Champion a culture of continuous improvement, actively identifying, defining, and rolling out new, innovative operational processes across the entire Legal team
Oversee and drive the implementation of new tools and systems across the function
Define, pilot, and roll out AI-powered processes for high-volume legal workflows, focusing on leveraging Artificial Intelligence in legal workflows

Fulltime

Head of Technology and Delivery - Customer Operations

The Head of Technology and Delivery is a senior leadership role responsible for ...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven experience in a senior technology leadership role, with ability to translate strategic outcomes into technology initiatives
Exceptional stakeholder management and communication skills
Inspirational leadership style, with focus on building a high‑performing team with necessary capabilities and capacity to succeed
Deep understanding of existing platforms, data architecture and emerging technologies supporting the business area
Experience designing, running and consuming shared services, ensuring operational stability, security and resilience
Relentless focus on measurable outcomes linked to suitable investment profile
Significant track record of delivering complex change across direct and matrix‑managed teams, driving collaboration by example
Proven expertise with agile methodologies and embedding agile practices
Understanding of customer needs and operational processes
Ability to drive efficiency across technology services, ensuring longer‑term view of TCO

Job Responsibility

Act as a trusted advisor to the business leadership team on all matters related to technology and provide options as required to help the team make informed decisions balancing speed with scalability
Working with the CTO team, define and lead the technology strategy, identifying emerging technologies and trends that can create competitive advantage and ensure alignment with tech strategy
Lead the design and execution of the change investment portfolio in consultation with relevant business leadership, ensuring effective stakeholder engagement, communication and adoption
Build and embed a robust change management capability across the technology teams supporting the business area, fostering a culture of agility and continuous improvement across the entire change lifecycle
Contribute to the development of future‑state operating models, ensuring growth of the relevant capacity and capabilities to support the business ambition
Oversee the delivery of complex technology portfolios, ensuring value realisation, risk management and regulatory compliance
Drive excellence in our ability to execute, using relevant methodologies to accelerate outcomes
Ensure robust governance frameworks are in place for architecture, security, data and service management
Inspire and lead high‑performing cross‑functional teams, ensuring we have the right capabilities in all areas to achieve our ambition
Build strong relationships with internal stakeholders, partners and vendors

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

This Director-level role leads the EMEA and APAC Middle Office and Fund Accounti...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in a senior Middle Office or Investment Operations role
10+ years of people management experience, including leading manager-of-manager teams or similarly sized large teams
Proven stakeholder management skills with a demonstrated ability to build and nurture long-term relationships
Deep knowledge of pre-NAV functions and the essential inputs for publishing IBOR and ABOR records for complex assets
Demonstrated track record of implementing process standardization and efficiency initiatives
Possess a continuous improvement and transformation mindset, utilizing data-driven insights to identify opportunities and develop innovative solutions
Extensive experience working on complex projects, leveraging agile methodologies and rapid development to deliver quick-to-market, client-focused solutions that achieve quantifiable commercial and operational objectives
Excellent communication skills (oral & written) and demonstrated executive presence
Proven experience in direct, senior-level client and vendor engagement
Bachelor's/University degree required

Job Responsibility

Provide functional leadership for global Transaction Control, Corporate Action, and Product Reference Data teams
Deliver day-to-day leadership across APAC and EMEA regions, ensuring timely and accurate data provision to Middle Office and Fund Accounting teams for IBOR and ABOR NAV generation
Serve as a primary escalation point for the operations team, ensuring transparent and consistent communication across all operational groups
Monitor service level standards and provide senior management with comprehensive compliance reporting
Maintain an environment where processes and controls are rigorously monitored, and potential risks are escalated promptly
Drive productivity and scale across teams, developing and leading strategic plans, and securing necessary budgetary and resourcing support
Collaborate with implementation teams to ensure smooth client onboarding and seamless integration into fully automated, scalable operating models
Partner with Product, Technology, and Change teams to define and execute the roadmap for platform investment initiatives
Coordinate, execute, and report on initiatives designed to understand cost drivers and evaluate client profitability
Engage with Operations partners in Enterprise Reference Data teams to develop an end-to-end global target state operating model that maximizes efficiency, ensures resilience, and aligns with downstream NAV producing teams

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Select Country

Head of Commercial Excellence and Operations

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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