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Barclays Logo Barclays · Banking

Head Of CLM & Banking Ops

India, Chennai · Job Posted June 02, 2026
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Job Description

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we're putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you'll have the support and opportunities to thrive.

Job Responsibility

  • Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services
  • Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations
  • Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes
  • Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes
  • Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency
  • Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services
  • Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness

Requirements

  • To manage a business function, providing significant input to function wide strategic initiatives
  • Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide
  • Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
  • Escalate breaches of policies / procedure appropriately
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area
  • Negotiate with and influence stakeholders at a senior level both internally and externally
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions
  • Mandated as a spokesperson for the function and business division
  • Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
  • Demonstrate the Barclays Mindset – to Empower, Challenge and Drive

What we offer

  • Onsite medical clinic staffed by healthcare professionals
  • Wellness rooms for relaxation and meditation
  • Shuttle bus for easy commuting
  • Child care services
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