Head Of Clienteling Job at Groupe Kering (Paris)

Specialist, Handbags

The Handbags Specialist is responsible for sourcing luxury bags and accessories ...

Location

United States , New York

Salary:

100000.00 - 120000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

Proven experience of managing client portfolios and driving sales
Experience as a handbag’s authenticator and valuer
Experience in auction house, ecommerce or second-hand luxury shop
Knowledge of retail and resale markets for luxury handbags and accessories
Interest in luxury brands and ecommerce businesses
Enthusiastic, proactive, and flexible
Excellent written and verbal communication skills
Excellent interpersonal skills
capable of building meaningful client relationships
Ability to work independently and as part of a busy, global team

Job Responsibility

Business-getting for Auctions in New York and across the region as well as contributing to major selling US locations and Buy-Now Marketplace
Drive Private Sale activity within the region including the organization of Private Sale exhibitions within the US markets
Inspect and authenticate properties in the US
Work with Head of department and Marketing teams to promote all Auctions and Marketplace initiatives
Outreach to auction bidders and buyers to build relationships
Outreach to Sotheby’s Relationship Managers to ensure internal awareness of all sales happening in this category
Provide regular analysis of auction data to the Head of Department
Advise on handbag and accessory product mix for US clientele
Provide pricing, terms of consignment, and other deal-specific information to consignors
Ensure that product photography is executed properly

What we offer

discretionary bonus
competitive benefits package

Fulltime

Client Relations Manager

Reporting to the Head of CRM, the Client Relations Manager is responsible for su...

Location

United States , New York

Salary:

125000.00 - 145000.00 USD / Year

Audemars Piguet

Expiration Date

Until further notice

Requirements

8+ years of experience within Client Relations and a luxury retail environment
Bachelor's Degree or relevant experience
Skilled in Excel with an ability to provide client data and analysis on a regular basis
Excellent communication and interpersonal skills
Strong organizational and project management skills
Possess an understanding of luxury clientele
Possess a thorough understanding of luxury client and purchasing behaviors across different channels

Job Responsibility

Support the Head of CRM in driving sales growth and ongoing loyalty from both new and existing clients
Encourage client action planning and one to one outreach programs for identified client segments and monitor ROI
Collaborate cross-functionally with Brand and Retail Network to support client activation plans and initiatives (client outreach, gifting, events, etc.)
Support VIC Top Client portfolio and provide consistent updates to Management, conduct analysis, and offer recommendations to achieve KPIs
Support Head of CRM in implementing and continuing programs that generate client loyalty and drive sales
Act as an advisor in CRM and support in training new boutique staff, and new corporate employees, on Client Activations and sharing best practices
Provide strategic client targeting recommendations for hospitality and local events, support the client journey and programming in partnership with HQ Hospitality team
Oversee loyalty program execution, including client targeting, gifting strategy, and vendor/invoice management

What we offer

competitive and comprehensive compensation and benefits package
eligible for bonus

Fulltime

Global Head of Private Sales, Jewelry

The Global Head of Private Sales, Jewelry, will lead and expand the private jewe...

Location

United States , New York

Salary:

175000.00 - 240000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

12+ years of experience in high-value jewelry private sales, luxury asset transactions, or jewelry advisory
Proven track record of executing multimillion-dollar private jewelry sales with UHNW clientele
Extensive network of collectors, jewelry houses, gem dealers, and institutional buyers
Strong leadership and team management skills with experience overseeing an international sales team
Deep understanding of the global jewelry market, including historical and contemporary valuation, authentication, and provenance
Exceptional negotiation, communication, and relationship-building abilities

Job Responsibility

Develop and implement a global strategy for private jewelry sales, aligning with Sotheby’s broader business objectives
Identify emerging trends, investment opportunities, and client demand in the high jewelry and rare gemstone markets
Expand Sotheby’s network of UHNW collectors, jewelry maisons, dealers, and institutional buyers to drive private transactions
Cultivate and maintain relationships with top-tier collectors, private clients, jewelry houses, and industry stakeholders
Provide bespoke advisory services, curating tailored buying and selling opportunities for private clients
Oversee negotiations and ensure seamless execution of private sales transactions, ensuring discretion and confidentiality
Source and place exceptional pieces, including rare diamonds, colored gemstones, vintage and signed jewelry from prestigious houses
Partner with jewelry specialists, regional teams, and external experts to source and place high-value pieces for private sale
Work closely with marketing, legal, and finance teams to ensure compliance, risk management, and innovative sales strategies
Develop strategic partnerships with jewelry houses, estate dealers, and gemological institutions to strengthen Sotheby’s private sales presence

What we offer

Discretionary bonus
Competitive benefits package

Senior Client Advisor

The Alexander McQueen Senior Client Advisor will be a passionate brand ambassado...

Location

United States of America , Boston

Salary:

26.00 - 28.00 USD / Hour

Groupe Kering

Expiration Date

Until further notice

Requirements

Proven experience in a similar role within fashion retail companies or customer service-related field
Proven ability to drive and exceed individual and store KPIs
Possesses genuine interest in fashion and follows industry trends/news
Team-player mentality
Strong verbal and written communication skills
Strong selling skills and ability to overcome objections
Client centric approach and an entrepreneurial spirit
Ability to work in a fast moving and dynamic environment
Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
Ability to use digital retail tools and CRM

Job Responsibility

Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
Follow Company grooming, accordingly with AMQ standards and policies

Fulltime

McQueen Senior Client Advisor

McQueen Senior Client Advisor. Job Family Group Description - Sales / Omni-Chann...

Location

China , Beijing

Salary:

Not provided

Groupe Kering

Expiration Date

Until further notice

Requirements

Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store KPIs
Excellent commercial awareness
Team-player mentality
Strong verbal and written communication skills
Strong selling skills and ability to overcome objections
Customer centric approach and an entrepreneurial spirit
Ability to work in a fast moving and dynamic environment
Luxury product knowledge

Job Responsibility

Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed
Contribute to the visual display of the products in accordance with AMQ visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
Follow Company grooming, accordingly with AMQ standards and policies
Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools
Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives

Fulltime

Catering Manager

Reporting to the General Manager, the Catering Manager will be responsible for t...

Location

Canada , Winnipeg

Salary:

53045.00 - 65776.00 CAD / Year

Aramark UK

Expiration Date

Until further notice

Requirements

2 - 4 years of Catering experience
Demonstrated experience in successful business growth
Completion of Hospitality or Food and Beverage program
Skilled in relationship building and customer service
Strong leadership skills
Ability to multi-task
Attention to detail is a must
Valid driver’s license
Associates preferred
Minimum 1-2 years experience

Job Responsibility

Oversee catering functions and special events for internal and external clients/ groups
Meet with clients to determine catering requirements, floor plans, rentals, staffing for events
Responsible for customer booking and creating contracts
Work closely with Executive Chef, plan menus for clients
Responsible for final approval of catering contracts pre-event
Ensure job instructions are clearly understood so that tasks are completed effectively to the client’s satisfaction
Ensure all staff provide quality, courteous service to all customers
Ensure that food and service meet quality control standards
Manage catering purchases and inventory
Participate in Operational Reviews for Catering Department

What we offer

Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being
Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more
A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark
Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family
Be part of our Employee Resource Groups (ERGs)
Enjoy discounts on everyday products and services
Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies
Clear career path planning and development opportunities tailored to your skills and aspirations
Safe & Supportive Workplace

Fulltime

Club Director (GM)

The Club Director is responsible for overseeing the day-to-day operations of mul...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Minimum of 3 years in a director position of food & beverage industry (consulting not included)
Experience in leading multiple concepts, combined minimum of $20M in annual revenue
Director level-plus F&B management experience (restaurant group experience is a must)
Forbes Service Standards training required
Michelin Restaurant experience required
Fluent in English in written and verbal
2nd language preferred but not required
Continuous Improvement Training (Six Sigma) preferred
Advanced emotional intelligence awareness
Adobe, Microsoft, Resy, UpServe, TripleSeat, and other operations related application knowledge

Job Responsibility

Co-drive critical path from pre-construction phase and on
Create member oriented service model to provide unique guest experience
Successfully onboard and maintain management team members
Preparation of competitive analysis based on a global set
Awareness of the design and culinary inspiration while managing operation to preserve integrity of those elements
Practice effective communication timeline, including e-mail, phone calls and other method of communication
Manage China, Glass and Silverware (CGS) purchasing schedule within the monthly budget
Lead the team to sustain each venue's inspiration, conceptual direction and financial targets
Build and supervise direct reports, including general managers, director of sales, head of mixology, and concierge services
Drive creative activation based on seasonality and hospitality market trend

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Retail Director, West

The Retail Director, West is responsible for maximizing sales and achieving comp...

Location

United States , Los Angeles

Salary:

220000.00 - 240000.00 USD / Year

Audemars Piguet

Expiration Date

Until further notice

Requirements

7+ years of Retail Management or Hospitality experience, with at least 3 years managing multiple retail locations
Demonstrated leadership ability
A strong track record of developing and achieving clienteling activity
Excellent organizational and project management skills
Resourceful, flexible and ability to problem solve in a timely manner
Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
Ability to build and maintain relationships with key business partners – collaborating across multiple teams (HR, Store Operations, Customer Service, etc.)
High level of ethics, values, integrity, and trust
Proficient in Microsoft Excel and PowerPoint
Great verbal and written communication skills

Job Responsibility

Drive and maximize sales performance by motivating and supporting the store management teams
Work in tandem with the Head of Sales, Retail and Client Experience to create consistency amongst stores to align best practices and operational efficiency
Monitor and analyze business trends across all stores within the region
Develop plans to maximize sales and meet or exceed goals within the region for all KPIs including sales, payroll, expense control and store contribution
Continuously look for growth opportunities both with existing stores and new store openings
Ensure customer service standards are upheld consistently across all stores in the region
Recruit, hire and train top Boutique Directors that can deliver results through effectively and independently managing all aspects of the business
Support Boutique Directors recruitment efforts, when necessary
Coach store teams to develop and maintain operational best practices
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

What we offer

competitive and comprehensive compensation and benefits package
eligible for bonus

Fulltime

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Head Of Clienteling

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