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Groupe Kering Logo Groupe Kering · Sales

Head Of Clienteling

France, Paris · Job Posted May 30, 2026
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Job Description

Within the newly created group commercial organization of Kering, aiming at increasing cross-brand coordination and alignment, maximizing channel effectiveness and supporting a better and more client-centric retail execution, we are currently seeking a Group Head of Clienteling to join our team. The Group Head of Clienteling is responsible for defining and driving Kering's client development strategy across Kering houses, with a focus on accelerating client acquisition, increasing retention and loyalty, as well as lifetime value through elevated client engagement initiatives and appointment-driven selling. This role partners closely with brand leadership, retail teams, CRM, merchandising, digital, and data teams to create scalable clienteling frameworks that strengthen customer relationships, increase repeat business, and elevate the luxury client experience across all touchpoints.

Job Responsibility

  • Define and implement a Group-wide clienteling and client engagement strategy aligned with Kering's luxury positioning and growth objectives
  • Partner with houses to develop best-in-class client development programs driving new client acquisition, retention, reactivation, upgrade and VIC development, appointment conversion and productivity, and cross-category and omnichannel growth
  • Establish client engagement frameworks tailored to the maturity and positioning of each brand
  • Drive appointment-based selling initiatives to increase conversion, average transaction value, and client loyalty
  • Define KPIs and dashboards to measure appointment productivity, client retention, repeat purchase behavior, recruitment effectiveness, client lifetime value, VIC penetration and engagement
  • Contribute to development of elevated client engagement journeys across physical retail, digital, and omnichannel environments
  • Design and scale personalized outreach strategies including one-to-one appointments, VIC experiences, exclusive events, remote selling
  • Ensure consistency and excellence in luxury client experience standards across brands and regions
  • Collaborate with retail excellence teams to embed client-centric behaviors
  • Partner with tech, data, CRM and Client analytics to optimize clienteling tools, support AI-driven targeting, contribute to consumer segmentations
  • Help shape and coordinate new support roles in client development in key markets

Requirements

  • 10–15+ years of experience in clienteling and client engagement in luxury
  • Strong understanding of luxury client behavior and high-touch service models
  • Proven experience developing and scaling client engagement and appointment-selling programs
  • Demonstrated success driving commercial performance through client development initiatives
  • Experience working across multiple markets preferred
  • Strong analytical capabilities with experience leveraging customer data and KPIs
  • Excellent leadership, communication, and stakeholder management skills
  • Ability to influence senior executives and cross-functional teams in a global environment
  • Data-driven mindset with strong analytical capabilities

Nice to have

Experience working across multiple markets preferred

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