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Head of Client Success - Core & Strategic

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Addepar

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Location:
United States , New York

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Contract Type:
Not provided

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Salary:

177000.00 - 276000.00 USD / Year

Job Description:

Addepar is seeking a strategic leader to spearhead our Core and Strategic clients. This is a high-visibility leadership position responsible for the post-sales health of our most vital clients. You will oversee a multi-tiered organization, managing the leaders who drive success for Registered Investment Advisors (RIAs) and Family Offices. Few roles have such a direct impact on Addepar’s growth. You will be the architect of a "trusted advisor" culture, ensuring our clients drive measurable ROI from the platform. By partnering with Sales, Product, and Engineering, you will help shape the next generation of wealth management technology while ensuring an excellent experience for our clients.

Job Responsibility:

  • Lead Leaders - Direct and develop a multi-layer Client Success organization, including managers of managers
  • Drive Retention & Growth - Own adoption, retention, renewal, and net revenue retention (NRR) outcomes across Core and Strategic clients
  • SaaS & Lifecycle Leadership - Provide strategic oversight across the full client lifecycle—from implementation through renewal
  • AI-Forward Operating Model - Leverage data and AI-enabled tools to improve team efficiency, surface insights, and proactively identify client risks and growth opportunities
  • Architect Success at Scale - Drive consistent success planning and clear KPIs
  • Executive Stewardship & Client Voice - Act as the primary escalation point for complex issues and lead high-stakes, executive-level conversations

Requirements:

  • 12+ years in client-facing roles (CSM, Account Management, or Consulting) with experience managing other people managers
  • Experience working with complex or technical products
  • Background in Wealth Management, Financial Services, or FinTech is a significant advantage
  • Comfortable operating in a high-growth, evolving environment and have a proven ability to lead teams through change and ambiguity
  • Strong communicator with the sound judgment required to sit across from C-suite executives at major financial institutions
  • Mission-driven
  • Willingness to travel as needed
What we offer:
  • bonus
  • equity
  • benefits

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Job Link Share:

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