Head of Client Servicing Technology Job at Barclays (Knutsford)

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

EMEA Head of Asset Servicing Accounting

We are seeking a highly experienced and strategic leader to fill the role of EME...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of extensive practical experience in Corporate Actions, gained from a Fund Accounting, Middle Office, or Custody background
Extensive practical experience in contributing to and leading significant operations and technology improvement programs as well as client onboarding initiatives, ensuring seamless integration and positive client experiences
Proven experience working effectively within an international and multi-cultural business environment
Exceptional leadership and team management abilities
Strong analytical and problem-solving skills, particularly in complex corporate action scenarios
Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse stakeholders
A strategic mindset with the ability to translate vision into actionable plans
Proactive risk management and mitigation capabilities

Job Responsibility

Lead and manage the EMEA Asset Servicing Accounting team, comprising approximately 50 individuals, providing services to a diverse international client base
Oversee the end-to-end process of sourcing, validating, and accounting for corporate action events within Fund valuations
Provide expert guidance and support to clients in successfully electing on upcoming voluntary corporate action events
Actively engage and collaborate with global, cross-functional partners to spearhead and drive forward critical Operating and Technology Transformation Initiatives
Demonstrate strong strategic thinking capabilities, anticipating market and regulatory changes, and developing long-term plans for the department
Cultivate and implement a robust and proactive approach to risk management, ensuring compliance and mitigating potential operational and financial risks
Effective dealing directly with external clients and internal management at all levels of the organization

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Head Actuarial Global Service Line

As head of global service line actuarial, you will oversee and lead the actuaria...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master’s degree in Finance, a degree in Management, Business Administration or equivalent and experience leading actuarial projects or function
Candidates with recognized actuarial professional certifications preferred
Fluent in English
10+ years leadership experience in multicultural context
Strong analytical skills

Job Responsibility

Manage the global actuarial service line end2end
Act as spearhead for cross-collaboration between locations
Ensure growth and expand the current client footprint by developing innovative solutions and transforming processes
Ensure the delivery of excellent customer services and best-in-market actuarial and risk management services
Forge strong customer relationships, partnering with clients, executive leaders, key stakeholders and global finance, actuarial and risk management functions across Allianz around the globe
Drive a high performance and talent management culture by encouraging cross-team collaboration and leading by example to achieve positive results and continuously upskilling
Embrace new technologies and upgrading teams’ capabilities to sustain future-readiness

What we offer

Fixed salary compensation along with fixed benefits
Flexible benefits that can be individually customized
Additional vacation days
Rewards and Recognition Program
Complete training curricula available
All you can read with Bookster
Share Purchase Plan
Allowances for special events
Flexible working environment
Medical services

Fulltime

Vice President and Head of Information Technology

The Vice President and Head of Information Technology will be responsible for de...

Location

United States , Philadelphia

Salary:

Not provided

Cabaletta Bio Inc

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
10+ years of progressive IT leadership experience, with at least 3 years in biotech, pharma, or life sciences
Proven success in building IT infrastructure and teams from the ground up in a high-growth environment with preference for direct experience in supporting autologous cell therapy launch and commercialization
Expertise in SaaS and cloud platforms (e.g., AWS, Azure), cybersecurity, and enterprise applications
Experience with GxP systems, 21 CFR Part 11, GAMP 5, EU Annex 9, ICH Q9 and other regulatory compliance systems in a commercial biotech or clinical setting
Strong leadership, communication, and cross-functional collaboration skills with a client focused, partnering approach
Strong team orientation and passion for continuous self-development

Job Responsibility

Develop and execute a forward-looking IT strategy aligned with business priorities and regulatory requirements
Partner closely with executive leadership to identify and implement technology solutions that drive efficiency and innovation
Build and lead a high-performing IT team, fostering a culture of service, agility, and continuous improvement
Architect and deploy scalable infrastructure across cloud, network, and on-premise environments
Collaborate with functional leads to guide the selection and implementation of reliable and efficient enterprise systems (e.g., ERP, LIMS, QMS, HRIS, CRM) to support scientific, clinical, technical operations, commercial and corporate functions
Ensure system interoperability, data integrity, and performance across the organization
Establish and maintain robust cybersecurity frameworks and data protection protocols
Ensure IT systems and practices comply with GxP, HIPAA, GDPR, and other relevant regulations, where applicable
Lead IT audits, risk assessments, and incident response planning, maintaining clear traceability
Provide responsive and proactive IT support to all departments, including R&D, clinical, regulatory, and finance

What we offer

health and retirement, PTO, and stock option plans

Head of Sales and Service

The Head of Sales and Service will lead Linx’s efforts to grow its client base, ...

Location

Canada , Toronto

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Degree in Business, Marketing, or a related field
Minimum of 15 years of experience in the insurance industry, with a proven track record in sales, business development, and service leadership
Experience building business books and hiring underwriters
Strong negotiation, communication, and CRM skills
Applicants must be legally authorized to work in Canada

Job Responsibility

Develop and execute strategic plans to achieve sales targets and expand the customer base
Lead, mentor, and develop the sales team to ensure high performance and continuous improvement
Build and maintain strong, long-lasting relationships with brokers and clients
Identify new business opportunities through market analysis and broker engagement
Oversee service delivery standards across underwriting teams, ensuring timely and accurate responses to broker submissions
Collaborate with underwriting, operations, and technology teams to streamline workflows and improve client experience
Monitor service metrics and implement improvements to maintain high engagement scores
Work closely with product development, marketing, and underwriting to align sales and service strategies with business goals
Partner with internal stakeholders to ensure cohesive execution of client solutions
Support underwriting teams in managing large, complex risks across property and casualty lines

What we offer

Comprehensive benefits package
Inclusive workforce
Agile environment to manage wellbeing and work/life balance
Two "Global Wellbeing Days" each year
Variety of working style solutions
Continuous learning culture

Client Operations Lead

As part of the Client Services Operations Department, you play a central role in...

Location

India , Mumbai

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

14 plus years managing and servicing international accounts
Experience working in Digital & TV/ Broadcast will be an added advantage
Strong time management/prioritization skills
Strong project management skills
Can do attitude and an ability to work under pressure
Strong interpersonal and communication skills
Fluent oral and written English
Strong numeracy skills
Highly organized, detail oriented, client focused and proactive
Experience of running a strong dynamic account team including resource planning

Job Responsibility

Demonstrate a thorough understanding of the Hogarth business model, services and technology
Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant
Ensure optimum productivity levels are achieved and team morale is high
Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability
Ensure succession plan is in place for the complete Client Servicing team and liaise with other Dept. heads regarding wider team members where appropriate
Coach and develop the team in their role to ensure achievement of their Personal Development
Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports
Ensure clients understand agreed workflows and manage them through the process
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

Head of Client Service

We are seeking a strategic and client-centric Head of Client Service to lead our...

Location

Denmark , Copenhagen

Salary:

Not provided

Kantar

Expiration Date

Until further notice

Requirements

Proven track record in leading global client service teams, ideally within media, tech, or audience measurement sectors
Deep understanding of audience measurement methodologies and software platforms
Demonstrated success in building scalable service models and client-facing operations
Strategic thinker with a hands-on approach and a passion for delivering client value
Exceptional communication and stakeholder management skills
Comfortable operating in complex, multicultural environments with a global mindset
Ability to learn quickly and adapt to new technologies and industry trends
Experience in media, TV, or advertising technology is a plus, but not required

Job Responsibility

Define and implement a global client service strategy that supports growth and retention
Build , lead, and mentor a cross-functional client service team of 5 across multiple regions
Serve as the central point of contact for client experience, ensuring consistency and excellence across all touchpoints
Support RFPs, tenders, and proposal development jointly with our Business Development and sales team
Oversee onboarding of trialists and new clients, ensuring smooth transitions and early value realization
Drive proactive account management and client success initiatives to maximize satisfaction and lifetime value
Encourage collaboration with larger accounts and ensure they feel valued as part of our journey
Champion client feedback and insights to inform product development and service innovation
Promote, develop, and sustain our Client Portal to provide clients and users with enhanced value and efficient self-service capabilities
Establish KPIs and reporting frameworks to monitor client satisfaction, team performance, and service impact

Fulltime

Senior Director, Application Development, China

Accountable for the development and delivery of innovative and high-quality cust...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
Strong knowledge of general industry trends, technologies and platforms
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Direct management of cross functional, sourced, or matrixed teams
Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem

Job Responsibility

Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Manages application development projects in partnership with IT teams, business partners and providers

What we offer

Equal opportunity employer
Hiring a diverse workforce and sustaining an inclusive, people-first culture
Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
More brands, more hotels and more opportunities for associates to grow and succeed

Fulltime

Head of Client Servicing Technology

Barclays

Location:
United Kingdom , Knutsford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

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Location:United Kingdom , Knutsford

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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