Head of Client Services

Overview: We are looking for a Head of Client Services to join our team. This role is a hybrid of day-to-day activity management and people leadership. You’ll own & lead outbound conversion across London and Peterborough, coaching our Client Services team to deliver strong, service-led results. Reporting to our COO, you will translate business targets into exceptional frontline execution and help us raise the bar for consultative customer engagement across the company. Your impact will be measured not just by the volume of valuation bookings your team secures, but by the growth of the people you lead and the consistency of the activity standards you implement. Activity Management: Driving daily outbound momentum, ensuring enquiries from prospective home sellers are qualified swiftly, effectively, and with a high-touch consultative approach. Team Development: Coaching and line-managing your direct reports to ensure they are motivating their teams, delivering their best, and developing their careers. Conversion Excellence: Raising the standard of lead qualification, performance consistency, and target achievement across both sites.