Head of Client Services Jobs

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Svp of client services

Do you love to solve marketing problems? Are you truly strategic and go beyond m...

Location

United States , Phoenix

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

15 years or more of account management experience
15 years or more of marketing experience
A bachelor’s in marketing, business or a related discipline (MBA is a definite plus but not required)
Extensive understanding of complex business concepts and how marketing efforts should support clients’ strategic goals
A strong personality that will be immediately perceived by clients as providing leadership
Proven ability to manage complex multiple clients and expertly set client expectations
Ability to foresee challenges/issues with client accounts before they happen and propose solutions
Ability to build relationships with internal team members to create a productive and collaborative work environment (both within the client services team and cross-departmentally)
Ability to identify potential new clients to the organization

Job Responsibility

Be an active and strategic member of the agency’s leadership team
Oversee client services team and internal processes
Mentor team members from multiple departments, not just within the client services team
Provide influence and leadership across the entire agency, working directly with other team leaders and other teams’ individual team members
Collaborate and provide leadership to develop new agency offerings and strategic approaches
Come up to speed and actively adopt key consulting principles similar to those used by McKinsey, BCG, and Bain (training will be provided by our agency)
Be the strategic interface between key clients and the agency
Lead the development of advertising strategies
media plans
MarTech solutions

Head – Client Leadership

Mindshare, a GroupM company and part of WPP, is seeking a dynamic and experience...

Location

India , Mumbai

Salary:

Not provided

Mindshare Worldwide

Expiration Date

Until further notice

Requirements

Minimum 18-20 years of work experience in business consultancy, marketing, media agency setup, or a strategic planning role
At least 5 years spent working on media/communications planning related business
Proven track record of collaborating with key decision-makers within organizations
Extensive experience engaging with various stakeholders, including suppliers, advertising/marketing agencies, and media owners
Experience of working on large FMCG and CPG brands is a must
Deep understanding of the media landscape, industry intricacies, business dynamics, brand nuances, and consumer insights
Comprehensive understanding of business principles and practices, with the ability to perceive issues from financial and commercial perspectives
Strong business acumen & Commercial Orientation, understands allocation of resources and the right proposition selling to clients
Ability to understand Offline & Online and their role in shaping clients’ businesses
Understanding of media buying/ planning/ brand investments/ tools used

Job Responsibility

Client Relationship Leadership: Consolidate and strengthen senior client relationships, positioning Mindshare as a trusted business partner and fearless advocate for innovative solutions
Cultivate client satisfaction through proactive feedback solicitation and a consultative approach
Act as a client visionary, providing valuable perspectives based on a deep understanding of their business landscape, challenges, and opportunities
Develop and execute comprehensive strategic approaches aligned with the client’s business objectives, overseeing annual planning with the client team
Day to day point of contact for other client non -campaign related matters
Strategic & Financial Oversight: Oversee business financial accounting, ensuring accuracy and compliance
Manage campaign development schedules and investment charters, including the status of POs/partnerships, risk mitigation for campaign/project delays, and commercial commitments
Supervise, support, and manage work related to business growth and strategic development initiatives
Team Leadership & Collaboration: Inspire and unify the team by articulating shared goals and fostering a collaborative environment
Lead and establish collaborative operating models across senior stakeholders from specialist functions such as Measurement, Data Analytics, and Content

Head of Service and Maintenance Department

Omnic is seeking a dynamic and experienced Head of Service and Maintenance Depar...

Location

Riga or Milan

Salary:

Not provided

OMNIC

Expiration Date

Until further notice

Requirements

Proven experience in a senior management role within service and maintenance operations, preferably within a multi-country network
Strong background in managing and leading teams of technical staff, including field engineers
Excellent leadership and team management skills, with the ability to inspire and drive high performance
Strong organizational and project management skills, with the ability to handle multiple tasks and projects simultaneously
Proficient in developing and maintaining strategic partnerships
Ability to develop and implement certification programs
Strong understanding of SLA management and adherence
Bachelor’s degree in Engineering, Operations Management, or a related field. A master’s degree is a plus
Fluent in English
additional languages are a plus

Job Responsibility

Oversee and manage the Service and Maintenance Department, ensuring that all parcel locker networks are serviced and maintained to the highest standards
Lead and mentor a team of field engineers across different countries, ensuring they are well-trained, motivated, and capable of delivering exceptional service
Develop and implement strategies to optimize service and maintenance operations across multiple regions
Ensure that all service and maintenance activities adhere to established SLA standards, providing reliable and timely service to clients
Monitor and analyze key performance indicators (KPIs) to continuously improve the efficiency and effectiveness of service operations
Establish and maintain partnerships with external companies to expand service capabilities and coverage
Negotiate and manage contracts with service partners, ensuring that all agreements align with Omnic’s standards and goals
Develop and implement certification programs for service partners and internal teams to ensure consistent quality and adherence to best practices
Regularly update certification criteria based on industry standards and technological advancements
Ensure that all service and maintenance activities comply with local regulations and safety standards in each country of operation

What we offer

Competitive salary and benefits package commensurate with experience
Opportunity for professional growth and advancement within a dynamic and growing organization
Collaborative and supportive work environment with a focus on teamwork and innovation
Unique opportunity to make a meaningful impact in a culturally rich and diverse environment

Fulltime

Private Client Head of Department

A highly regarded, well-established law firm in South West London is seeking an ...

Location

United Kingdom , New Malden

Salary:

85000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Qualified solicitor with significant experience in private client law
proven track record of leadership and managing a team
strong technical expertise in wills, trusts, and estate planning
excellent client management skills with the ability to build and sustain relationships
strategic thinker with commercial mindset and proactive approach to business development

Job Responsibility

Lead and manage the Private Client Department, ensuring exceptional client service and operational efficiency
handle a varied caseload of private client matters, including wills, trusts, probate, estate planning, and tax advice
provide strategic direction to the department, ensuring growth and business development
develop and maintain strong client relationships, acting as a trusted advisor
mentor and support junior team members, fostering a collaborative and high-performing culture

What we offer

Performance-based bonus
flexible working
private medical insurance
social events

Fulltime

New

Head of Client Accounting and Financial Reporting

This role is responsible for overseeing the Client Accounting and Financial Repo...

Location

United Kingdom , Birmingham

Salary:

Not provided

ACCA

Expiration Date

January 19, 2026

Requirements

Recognised professional accounting qualification (ACMA, ACCA, ACA, CIMA or equivalent)
Exceptional property accounting experience
Commercially astute, innovative and solutions oriented
Manages within budget and minimises overhead spend
Highly numerate with strong attention to detail and excellent verbal and written communication skills
Considerable practical experience in client monies management, financial operations and associated processes and controls
Manages existing Client and key stakeholder relationships
Able to work on a broad range of projects
Committed to the provision of excellent customer service and to meeting deadlines
Recognised senior specialist who shares knowledge and advises others

Job Responsibility

Leadership of the Client Accounting and Financial Reporting teams, acting as an escalation point for all people matters and ensuring effective client service delivery for a variety of clients
Developing and driving a culture of high performance and success across the Client Finance department
Effective line management and development of the team leaders
Ensuring all statutory, legislative and internal process requirements are always met, including the requirements of HMRC, the Royal Institution of Chartered Surveyors (RICS) and internal and external auditors
Risk mitigation and business process improvement to drive efficiency in service delivery
Leading, managing and working on key strategic projects
Collaborating with key stakeholders within the wider business lines to ensure a ‘one-team’ approach, through developing strategic advice to enable clients to deliver on their key goals
Identifying and driving opportunities for cost savings and fee generation for the Client Finance Department
Working with the Senior Leadership and Senior Management Team to continuously improve the Client Finance capabilities and service offering
Provide guidance and motivate the Client Accounting and Financial Reporting teams to ensure they obtain results and achieve client and team KPIs

What we offer

Private medical cover
up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits)
health screening
gym discounts
wellbeing support
volunteering opportunities
cycle to work scheme
eye care voucher
travel & retail discounts
travel insurance

Sanctions Director - Head of Banking Client Risk Management & Advisory

The Head of Client Risk Management & Advisory in Banking Sanctions is a senior I...

Location

United States , Washington, DC

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10 years+ experience in the Financial Services Industry and/or government
Graduate degree, BS or concentration in Business Administration, Legal and/or Finance
Sanctions SME with proven track record in managing sanctions programs in complex organizations
Leadership skills including ability to work effectively and drive results with a virtual global team
Experience managing diverse teams, and comfort navigating complex, matrixed organizations
Knowledge of the U.S. and/or European Union/UK regulatory environment
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses

Job Responsibility

Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit
Interacting effectively with regulators, in coordinating with the Citi’s regulatory team
Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems
Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way
Monitoring Banking’s compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom’s Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate
Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
Partnering with stakeholders in implementing Sanctions-related regulatory change
Managing a dedicated team for the sanctions’ compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires
Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures
Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Locum Head of Private Client

I am working with a lovely firm who are seeking an experienced Private Client So...

Location

United Kingdom , Solihull

Salary:

Not provided

Douglas Scott

Expiration Date

Until further notice

Requirements

5+ years PQE in Private Client work
Confident team leader and client communicator
Able to work independently and manage files start to finish
Familiar with case management and Solicitors’ Accounts Rules

Job Responsibility

Managing a varied caseload: Wills, LPAs, Trusts, Tax, Probate
Supervising and supporting a small team
Ensuring compliance and high service standards

Fulltime

Head of Client Services

Boots

Location:
United Kingdom , London ▼
Nottingham

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

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